58
Troubleshooting
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
The computer does not start up
C
HECK
THE
DIAGNOSTIC
LIGHTS
—
See "Diagnostic Lights
" on page 66
.
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Windows operating system
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP
:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP
operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista
:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows
Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program with this version of Windows.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
Содержание XPS 720
Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS 720 Owner s Manual Model DCDO ...
Страница 48: ...48 Setting Up and Using Your Computer ...
Страница 50: ...50 Optimizing for Greater Performance ...
Страница 52: ...52 Dell QuickSet ...
Страница 84: ...84 Troubleshooting ...
Страница 162: ...162 Removing and Installing Parts ...
Страница 220: ...20 Index 220 Index ...