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Troubleshooting Tools
2
After you have selected the Test System option from the main menu, the
following menu appears:
NOTE:
It is recommended that you select Extended Test from the menu below to
run a more thorough check of devices in the computer.
3
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description and see "Contacting Dell" on page 187.
NOTE:
The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, technical support will ask for your Service Tag.
4
If you run a test from the Custom Test or Symptom Tree option, click the
applicable tab described in the following table for more information.
Option Function
Express Test Performs a quick test of devices in the system. This typically
can take 10 to 20 minutes.
Extended Test Performs a thorough check of devices in the system. This
typically can take an hour or more.
Custom Test Tests a specific device or customize the tests to be run.
Symptom Tree Allows you to select tests based on a symptom of the
problem you are having. This option lists the most common
symptoms.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and may indicate requirements for
running the test.
book.book Page 88 Thursday, June 14, 2007 6:23 PM