M
AKE
SURE
THE
INTERNAL
SERVER
IS
INSTALLED
PROPERLY
AND
WORKING
•
Make sure the internal print server is properly installed and that the printer is connected to the network.
•
Print a network setup page and check that the status shows
Connected
. If the status is
Not Connected
, check
the network cables, and then try printing the network setup page again. Contact your system support person
to make sure the network is functioning correctly.
M
AKE
SURE
YOU
ARE
USING
A
RECOMMENDED
USB,
SERIAL
,
OR
E
THERNET
CABLE
M
AKE
SURE
PRINTER
CABLES
ARE
SECURELY
CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
P
ARTIAL
JOB
,
NO
JOB
,
OR
BLANK
PAGES
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it again.
M
AKE
SURE
THE
PRINTER
HAS
SUFFICIENT
MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
R
EDUCE
THE
COMPLEXITY
OF
THE
JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the
job.
C
HANGE
THE
P
AGE
P
ROTECT
SETTING
TO
O
FF
1
From the printer control panel, press
.
2
Press the up or down arrow button until
Settings
appears, and then press
.
3
Press the up or down arrow button until
General Settings
appears, and then press
.
4
Press the up or down arrow button until
Print Recovery
appears, and then press
.
Troubleshooting
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