M
AKE
SURE
THE
NETWORK
SOFTWARE
IS
CONFIGURED
CORRECTLY
For information about installing software for network printing, see the
Networking Guide
on the
Software and
Documentation
CD
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
M
AKE
SURE
THERE
IS
NOT
TOO
MUCH
PAPER
IN
THE
PAPER
TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
T
HE
PAPER
MAY
HAVE
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
1
Clear jammed paper from the entire paper path.
2
Press the up or down arrow button until
Continue
appears, and then press
.
Page that jammed does not reprint after you clear the jam
Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1
Press
.
2
Press the up or down arrow button until
Settings
appears, and then press
.
3
Press the up or down arrow button until
General Settings
appears, and then press
.
4
Press the up or down arrow button until
Print Recovery
appears, and then press
.
Troubleshooting
174
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