■ Collecting System Logs
≡
Programmer Related Problems
PSV5000 Operator’s Manual
- 77 -
If You Have Trouble
If programmer trouble occurs you should collect system log files.
Collecting System Logs
Collect Logs is a software utility within CH700 Software that collects all log
files from the Data I/O Automated Programming System. It creates a ZIP file
containing all the information that Data I/O trained service technicians need
to evaluate your machine status.
There are several ways to start the
Collect Logs
utility:
•
If CH700 creates an error message on the monitor, it offers a
Collect Logs
button.
•
In CH700, navigate to the
System
window and click
Collect Logs
.
•
Click Windows
Start
button > [
All Programs
] >
Dataio > CollectLogs
.
Programmer Related Problems
When you experience a programmer related problem:
1.
Force the error to re-appear by running a job, or performing the same
steps that led to the trouble.
2.
Close all Data I/O software such as TaskLink, CH700. (Close CH700 the
usual way: click Finish to stop a job, Exit the Run Window, Exit the
program.)
3.
Start
Collect PSV5000 Logs
by clicking the
windows Start button > Dataio > CollectLogs.
4.
(Optional) In Collect PSV5000 Logs, click Add Description.
5.
In Collect PSV5000 Logs, click Collect and ZIP and save the ZIP file to a
desired folder.
6.
To send to Data I/O Support,
a.
If
your system doesn’t have Internet connection, copy the ZIP file
to a USB Flash Drive.
b.
At the machine or a PC with Internet connection, open a browser
and navigate to
www.Dataio.com
and click
Technical Support
.
c.
Fill out the support for form; click
Browse
to locate the ZIP file.
d.
Click
Submit
.