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Calibir GXM640 IR Camera User's Manual
Troubleshooting
149
Verifying Network Parameters
Teledyne DALSA provides the Network Configuration tool to verify and configure network
devices and the Calibir network parameters. See section Network Configuration Tool of
the Teledyne DALSA Network Imaging manual, if there were any problems with the
automatic Calibir software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne
DALSA personnel when support is required, the following should be included with the
request for support.
From the Start menu, go to
Programs •
Teledyne
Dalsa • Sapera LT • Tools
and
run the Log Viewer program. From its File menu click on Save Messages to
generate a log text file.
Report the version of Calibir Framework and Sapera version used.