Reference Guide
9-3
Writer: Debbie Thomson Saved By: Debbie L. Thomson Saved Date: 08/05/97 3:06 PM
Pages: 24 Words: 4414 Template: c:\msoffice\templates\comm.dot
File Name Ch9.doc Part Number 270844-002
Solving Minor Problems
continued
Problem
Cause
Solution
Computer powered off
automatically
The unit temperature was
exceeded. The fan may be
blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Contact your Compaq
authorized reseller or service
provider.
The unit temperature was
exceeded because the computer
was functioning with the cover or
side panel removed.
Replace cover or side panel, and let
the computer cool down before
attempting to turn on power to the
computer.
Computer appears to
pause periodically
Network driver is loaded and
no network connection is
established.
Establish a network connection, or
use Computer Setup or Windows
Device Manager to disable the
network controller.
Cannot remove computer
cover or side panel
Smart Cover Lock is locked.
Unlock the Smart Cover Lock using
Computer Setup.
The Smart Cover FailSafe Key, a
device for manually disabling the
Smart Cover Lock, is available from
Compaq. You’ll need the FailSafe
Key in case of forgotten password,
power loss, or computer malfunction.
Solving Disk
Problems
If you encounter disk problems, refer to the common causes and
solutions listed in the following table.
Problem
Cause
Solution
Diskette drive light stays
on
Diskette is damaged.
Run Scan Disk. Click Start, then
select Programs, Accessories,
System Tools.
Diskette is incorrectly inserted.
Remove diskette and reinsert.
Drive button is not pushed in.
Push in drive button.
Software program is damaged.
Check the program diskettes.
Drive cable is not properly
connected.
Reconnect drive cable.
continued
