Reference Guide
9-13
Writer: Debbie Thomson Saved By: Debbie L. Thomson Saved Date: 08/05/97 3:06 PM
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File Name Ch9.doc Part Number 270844-002
Solving CD-ROM
Problems
If you encounter CD-ROM problems, refer to the common
causes and solutions listed in the following table or to the
documentation that came with the optional CD-ROM.
Problem
Cause
Solution
System will not boot from
CD-ROM drive
The CD-ROM boot is not
enabled through the Computer
Setup utility.
Run the Computer Setup or
Configuration utility and set the drive
priorities.
CD-ROM devices are not
detected, driver is not
loaded
CD-ROM drive is not
connected properly or not
properly terminated.
Refer to the documentation that came
with the CD-ROM.
Refer to the section “Installing a SCSI
Device” in Chapter 6 or Chapter 7, to
ensure that drive cabling and jumpers
are set correctly. To boot a SCSI
drive, the drive ID number must be
set to 0.
Solving Software
Problems
Most software problems occur as a result of the following:
■
The application was not installed correctly.
■
Memory was not allocated correctly.
■
There is a conflict between applications.
Solving Problems
Using Local Alert
Messages
A Local Alert message notifies you of an impending hardware
fault. If the computer is connected to a network and the Compaq
Insight Management Agents are installed and configured, an
SNMP trap (message) is sent to the specified SNMP-compliant
management application.
A Local Alert message also tells you the steps you need to take
to avoid loss of data and damage to the computer. The system
administrator can create a customized action message that might
include contact telephone or pager numbers.
To close a Local Alert message, click the Close button. To
retrieve fault information after closing the dialog, run Compaq
Insight Personal Edition.
