Reference Guide
9-7
Writer: Debbie Thomson Saved By: Debbie L. Thomson Saved Date: 08/05/97 3:06 PM
Pages: 24 Words: 4414 Template: c:\msoffice\templates\comm.dot
File Name Ch9.doc Part Number 270844-002
Solving Audio
Problems
If you encounter audio problems, refer to the common causes
and solutions listed in the following table.
Problem
Cause
Solution
Sound does not come out
of the speaker
Software volume control is
turned down in Microsoft
Sound System Control Panel,
or CD-ROM volume control on
the front or back of the
computer is turned down.
Click Start, then select Programs,
Accessories, Multimedia, Volume
Control.
Turn the CD-ROM volume control
knob on front or back of computer to
increase the volume.
Solving Printer
Problems
If you encounter printer problems, refer to the documentation
that came with your printer and to the common causes and
solutions listed in the following table.
Problem
Cause
Solution
Printer will not print
Printer is not turned on and
online.
Turn the printer on and make sure it
is online.
The correct printer drivers for
your application are not
installed.
Install the correct printer drivers for
your application.
If you are on a network, you
may not have made the
connection to the printer.
Make the proper network connections
to the printer.
Printer will not turn on
The cables may not be
connected properly.
Reconnect all cables and check the
power cord and electrical outlet.
Prints garbled information
The correct printer drivers for
your application are not
installed.
Install the correct printer driver for
your application.
The cables may not be
connected properly.
Reconnect all cables.
Printer is off line
The printer may be out of
paper.
Check the paper tray and refill it if it is
empty. Select online.
