13. The firmware upgrade failed.
The upgrade could have failed for a number of reasons. Follow these steps to
upgrade the firmware:
A. If the firmware upgrade failed, use the TFTP program (it was downloaded
along with the firmware). Open the pdf that was downloaded along with the
firmware and TFTP program, and follow the pdf ’s instructions.
B. Set a static IP address on the PC; refer to “Problem #1, I need to set a stat-
ic IP address.” Use the following IP address settings for the computer you
are using:
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
C. Perform the upgrade using the TFTP program or the Router’s Web-based
Utility through its Administration => Upgrade tab.
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can
disconnect the service after a period of inactivity, just like a normal phone dial-
up connection to the Internet. There is a setup option to “keep alive” the con-
nection. This may not always work, so you may need to re-establish connec-
tion periodically.
A. To connect to the Router, go to the web browser, and enter
http://192.168.1.1
or the
IP address
of the Router.
B. Enter the
password
, if asked. (The default password is
admin
.)
C. On the Basic Setup tab, select the option
Keep Alive
, and set the
Redial
Period
option at
20
(seconds).
D. Click the
Save Settings
button.
E. Click the
Status
tab, and click the
Connect
button.
F. You may see the login status display as
Connecting
. Press the
F5
key to
refresh the screen, until you see the login status display as
Connected
.
If the connection is lost again, follow steps E and F to re-establish connection.
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10. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-
up window.
If you have proxy settings, you need to disable these on your computer.
Because the Router is the gateway for the Internet connection, the computer
does not need any proxy settings to gain access. Please follow these directions
to verify that you do not have any proxy settings and that the browser you use
is set to connect directly to the LAN.
For Microsoft Internet Explorer 5.0 or higher
:
A. Click
Start
,
Settings
, and
Control Panel
. Double-click
Internet Options
.
B. Click the
Connections
tab.
C. Click the
LAN settings
button and remove anything that is checked.
D. Click the
OK
button to go back to the previous screen.
E. Click the option
Never dial a connection
. This will remove any dial-up
pop-ups for PPPoE users.
For Netscape 4.7 or higher
:
A. Start
Netscape Navigator
, and click
Edit
,
Preferences
,
Advanced
, and
Proxies
.
B. Make sure you have
Direct connection to the Internet
selected on this
screen.
C. Close all the windows to finish.
11. To start over, I need to set the Router to factory default.
Hold the
Reset
button for up to 30 seconds and then release it. This will return
the password, forwarding, and other settings on the Router to the factory
default settings. In other words, the Router will revert to its original factory
configuration.
12. I need to upgrade the firmware.
In order to upgrade the firmware with the latest features, you need to go to the
Linksys website and download the latest firmware at
www.linksys.com
. Follow
these steps:
A. Go to the Linksys website at
http://www.linksys.com
and download the
latest firmware.
B. To upgrade the firmware, follow the steps in the Upgrade section found in
“Chapter 6: The Router’s Web-based Utility.”
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