TROUBLESHOOTING
CP2000-X User Manual
7-3
020-100031-01 Rev . 1 (03-2009)
1.
If the TPC stalls at “Waiting to Connect”, you have 30 seconds in which to enter
a service login. Make sure the Ethernet settings are valid for your site—all
devices should have the same subnet mask but unique IP addresses.
2.
Make sure to save any address changes, and re-boot to implement all changes.
3.
IP address shown in TPC Admin menu must match that of the projector.
4.
If you still have trouble establishing communications with a projector added to an
existing Ethernet network, the projector’s IP address is likely in conflict with
another address already in use. Contact your network administrator.
Blank screen, no display of cinema image…
1.
Confirm all power connections are still OK.
2.
Make sure there is no lens cap present.
3.
Make sure the douser/shutter is OPEN (button is on TPC
Main
menu).
4.
Make sure there is not a full black test pattern selected for display.
5.
Is the correct display file selected? Check the
Touch Panel Controller
.
6.
Is the correct cinema port connected for this display file? Check connections.
Severe motion artifacts…
Most likely there is a synchronization problem with reversed 3/2 pull-down in 60Hz-
to-24Hz film-to-digital conversion in your source. The display file needs correction.
Image appears “squeezed” or vertically stretched into center of screen
Source data converted from film and “pre-squeezed” for
CP2000
’s
display format
may require use of the auxiliary lens to regain full “scope” image width and proper
proportions.
No image, just pink snow…
1.
Make sure the projector’s lid is not open. In the event it is open, close the lid and
pause or stop the show on the server. Then, press play on the server and wait
several seconds for the projector to receive the set of decryption keys (from the
server). If after 30 seconds the projector doesn’t recover, pause or stop the show
and try playing again. If this doesn’t work, try resetting the server.
2.
Make sure the IP octets for the projector and the server (Eth1 port) match.
3.
CineCanvas does not have the correct projector IP address. Check the IP address
of the projector and server and change if necessary. They should match.
7.4 Ethernet
7.5 Cinema
Displays
Symptom
CAUSE/REMEDY:
Symptom
CAUSE / REMEDY:
Symptom
CAUSE / REMEDY:
Symptom
CAUSE/REMEDY:
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