Keep the handset down.
As soon as any one of the busy Junction lines gets free, the Extension will ring. It will ring once and the user can pick
handset within 10 secs to get connected to the Junction line.
From Busy Extensions
To get a call back when any of the busy Extension gets free,
Dial Extension Number
Get engaged tone
Dial #
Keep the handset down.
As soon as the busy Extension gets free, the called and calling Extensions will ring simultaneously.
Note:
The above process are true for SLT as well as KTS extensions.
:
In case of KTS, Auto Call Back from Junction can also be directly set by dialing #0.
.
Auto Call Disconnection
.
Selected extensions can be programmed to disconnect Out going Junction call after talking for a set time.
Procedure
:
Dial #
0000
6 NN TT #
Where, NN= Last 2 digits of the Extension Number.
TT= 01 to 99. Time in minutes after which the Junction call is to be disconnected.
Note
:
In default there is no restriction.
:
This auto call disconnection is not applicable on incoming Junction calls.
To cancel this feature, Dial #
0000
6 NN 00 #
.
Auto Answer on KTS
.
KTS instruments can be converted to Auto Answer mode by pressing the “AUTOANS” key.
In this mode, all internal calls coming to it, will get answered in hands free mode, automatically. When the conversation is over it
will disconnect itself automatically.
.
Auto Attendant Operations
.
When the PBX is operated in this mode, the Junction caller gets a welcome message.
Thereafter there could be different situations explained below:
-
If the Caller dials an extension (other than the Operator) and the extension is busy, the call will ring on the Operator.
At this moment the extension gets an Alert tone.
However, the engaged extension can still pick the call through the following process
:
Hold the previous call by FLASH
Dial # 9
FLASH to Hold this call or keep Handset down to disconnect this call
Dial # 9 to retrieve the previous call.
-
If the caller dials 0 for Operator & the operator is busy, following would be the options:
The call will ring on the 2
nd
Operator, if it is made in the PBX. If not then the Operator will get an alert tone. The
Operator can then attend the 2
nd
call as per the following procedure
:
Press HOLD key
Dial # 9
Talk to the 2
nd
call
Keep the Handset back to disconnect the 2
nd
call or press HOLD to hold
the 2
nd
call as well.
Press the DSS key of the 1
st
call and talk.
Similarly, more than 2 calls can be attended.
Note:
If 2 Operators are made and both of them are busy then the incoming call will alert the 1
st
Operator with a
tone. The 1
st
operator can then attend to it with the same process as explained above.
.
Auto Attendant Message Modes
.
In Auto Attendant Mode, voice messages can be recorded in either of the following two Modes
:
8Secs Welcome M 6 Secs Busy M 6 Secs No Answer message
Or
20 Secs Welcome Message / Company Message
These two procedures are explained below under separate headings.
.
Auto Attendant Voice message of 8 Secs
.
Three types of messages can be recorded for the following 3 conditions
:
Welcome Message (8 Secs)
Busy Message (6 Secs)
No Answer Message (6 Secs)
Procedure to record message (SLT/ KTS):
