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Appendix B - Known Incompatible VoIP Providers

The Vertex is incompatible with the following VoIP providers since they do not communicate using
standard, unencrypted SIP signaling.

List as of Jan 1, 2018

RingCentral

- Belmont, CA

Shoretel, Inc.

- Sunnyvale, CA (acquired by Mitel in 2017)

Mitel Networks

- Ottawa, Canada

Содержание Vertex VoIP Caller ID

Страница 1: ...Vertex VoIP Caller ID Version 2 0 12 01 2017...

Страница 2: ...guration Key Parameters 9 VCT Main Tab 10 Serial Number 10 Firmware Version 10 Voice Channels Permitted 11 Unit Number 11 IP Setting 11 Unit IP Address 11 Gateway IP Address 11 Data Gateway MAC 11 SIP...

Страница 3: ...ools Reset Hardware to Defaults 27 Tools Broadcast Connection 27 Tools Call Processing 28 Tools Find Vertex Port 28 Tools ARP Table 28 Tools Port Test 28 Tools Set Vertex to PC Time Unlocked Mode 29 M...

Страница 4: ...evious Working Settings 37 Operational Troubleshooting Call Parking and Vertex Operation 37 Channels Exceeded message showing on Caller ID 38 Caller ID Name does not show correctly 38 Advanced Trouble...

Страница 5: ...sents itself as an endpoint on the network 3 A single network connection carrying all VoIP traffic of interest must pass through the Vertex VoIP Bridge Ports to capture the incoming and outgoing telep...

Страница 6: ...PRI and T1 feeds There are many types of architectures available using particular combinations of these and other items If you have a Managed VoIP system your IT person and or telephone switch provid...

Страница 7: ...e specific port that connects to the Vertex Bridge Port 3 Power up the Vertex and wait until power light remains steady on The unit will attempt to negotiate DHCP in an effort to automatically obtain...

Страница 8: ...vice simply contact your service provider Figure 1 Phones and Computers on the same Switch A typical Hosted VoIP network architecture is shown below with a Vertex unit connected If a separate gateway...

Страница 9: ...and the Gateway Router is connected to the Network Switch through the VoIP Bridge ports on the Vertex Removal of the original connection allows all VoIP traffic to flow through the Vertex VoIP Bridge...

Страница 10: ...OS application collects Caller ID via Ethernet connect the Vertex Management Port and your PC running the Vertex Configuration Tool VCT to the Data Subnet Router as shown in the diagram below Converse...

Страница 11: ...d or telephone switch provider should know the details Note Although an Asterisk PBX is considered managed VoIP if the VoIP gateway is the same as the Data Gateway refer to the Hosted diagrams above F...

Страница 12: ...y on in Appendix A Troubleshooting Vertex Configuration Tool VCT After hardware installation use the Vertex Configuration Tool VCT to set the necessary parameters specific to your network Note Turn of...

Страница 13: ...tool 4 The Vertex Setup Wizard should be self guiding Help on setting up the Vertex manually using the main VCT tool follows Vertex Configuration Key Parameters Whether you use the step by step Verte...

Страница 14: ...97 x Each numeric firmware edition has a compiled version for letters o n z x which indicates compatibility with your particular hardware revision When upgrading the version letter will remain the sa...

Страница 15: ...gateways found Data Gateway MAC This must be specified to assure that the time and date are correct on call records The Vertex contacts a National Time Server to set its internal time clock If the IP...

Страница 16: ...n is present Setting the Vertex time and date from the PC is the last resort This can be done from the Tools menu when the VCT is in an Unlocked Mode If the Vertex power is removed the time and date i...

Страница 17: ...able to automatically set the correct parameters for most of our software partners Destination area Broadcast mode is used when your software application accepts Caller ID delivery via Ethernet For sm...

Страница 18: ...when dialing an internal extension Format area Limited Format is used by some software packages that accept serial Caller ID The Limited format is not available with Ethernet delivery Comprehensive Op...

Страница 19: ...ndividual Caller ID records to each computer The phone line number displayed on the computer for each call will match the line appearance button on the VoIP phone For example if Station A is on a call...

Страница 20: ...it until all your phones are detected and select Stop Detection or you can simply let the 2 minute process time out If all your phones are not detected check whether the undetected phones are operatin...

Страница 21: ...he Add to Routing Table button Enter a workstation name and the IP address on the computer associated with that phone Add the remaining detected phone entries to the Routing Table Select the Save and...

Страница 22: ...18 The main Station Routing tab will display your entries...

Страница 23: ...ally turned off Consequently VCT and other applications will not show standard call records VoIP Signaling Format Normally the SIP Invite header includes the Session Description Protocol SDP The Verte...

Страница 24: ...5 You can send the file to CallerID com You will need to follow up with an Email stating the problem you are having and when the file was uploaded Bootup Radio Button This helps troubleshoot DHCP DNS...

Страница 25: ...t seeing a SIP Invite to that phone We have encountered locations where some phones are communicating via unencrypted SIP while other phones in the same ring group are using alternative signaling Furt...

Страница 26: ...name is extracted from the header by locating the first quote and then storing the next 15 characters In this Example the Name will be displayed as ELLIJAY GA If the text is less than 15 characters th...

Страница 27: ...from the SIP Gateway to each of the 2 phones ringing If the Gateway MAC is needed select the Invite record and use the Set to SIP Gateway button next to From heading If an outbound call is captured in...

Страница 28: ...ngs The Vertex hardware saves all settings within non volatile memory We recommend saving these parameters in a file on the PC If the Vertex needs to be replaced or repaired the settings can be loaded...

Страница 29: ...to the IP address of the Vertex We recommended assigning a static IP on the Vertex hardware to prevent DHCP from changing the IP address The Location Manager can also be used to connect to the hardwar...

Страница 30: ...kground The parameters from the last location will be shown in the foreground The highlighted buttons on each tab will show if any differences are present This allows easy comparison of two units In o...

Страница 31: ...eset the hardware to defaults after boot up If so remember to set them back down before subsequent reboot in order to save any changes made Tools Reset Hardware to Defaults This option is password pro...

Страница 32: ...the Vertex parameters into the VCT using that port Tools ARP Table Results show when user has administrator rights If the Vertex is set for Static IP you can set the Data Gateway MAC within the VCT by...

Страница 33: ...F and On Hook N events will be shown in this column S E Start of Call or End of Call record End of Call records must be enabled on the Data Output Tab to display here Dur Duration of phone call in se...

Страница 34: ...a single start and end record is created for the call The Extra SIP field format creates a start and end of call record for each phone and sends additional fields appended to the records In the exampl...

Страница 35: ...ed properly Tools Upload You can upload your resulting call records to CallerID com for analysis If so please follow up with an Email stating your issue and include the Serial Number of the Vertex Mon...

Страница 36: ...option the VCT is unlocked denoted by U Tip A right mouse click on the L will unlock password protected options 3 4 Location Last Command Label Button Location shows the method of UDP communication w...

Страница 37: ...1 4 H Actual Unit Weight 0 81 lbs Size of Entire Product Box 12 x 10 x 6 Weight of Entire Product w Peripherals 2 2 lbs Shipping Weight 3 lbs Dimensional Shipping Weight 7 lbs Electrical Supply Volta...

Страница 38: ...purchase date or serial number 5 A return material authorization RMA number is required before returning equipment for repair All repairs are covered under a 90 day limited warranty Please contact Ca...

Страница 39: ...m the SIP Gateway MAC the call is detected as inbound If the Invite is sent from a MAC other than the SIP Gateway MAC it reports the call as outbound Setup Troubleshooting Vertex Configuration Tool VC...

Страница 40: ...he Vertex is problematic If both amber lights are off on the VoIP bridge ports then most likely both network appliances are incompatible Three options are available to help correct this issue Solution...

Страница 41: ...parameter files each time you exit the application If you are using the VCT program from the same PC that configured the Vertex to a working condition then a backup file of parameters will be availab...

Страница 42: ...can be used to identify parked callers Once a call is parked the FB used to park the call lights up Upon retrieval the light goes off When a parked call is retrieved from a Private Parking space the...

Страница 43: ...omputer using a VPN connection the Vertex must respond via Unicast If DIP switch 1 is up ON the Vertex will send back all command responses and processed call records via Unicast to the IP address of...

Страница 44: ...n Tools Port Test 6 Select the Test Now button The results will show the functionality of all 3 ports on the Vertex Port 1 is the Management Port Port 2 is the VoIP Bridge Port marked Towards Gateway...

Страница 45: ...he Vertex responds back with all its parameters This option instructs the hardware to simply send its parameters every second regardless of the VCT command UUUD The Vertex default address is 192 158 1...

Страница 46: ...ure feature in the Advanced Tab Analyzing the network packets requires an application such as Wireshark 1 Make sure any VoIP phone traffic or critical internet traffic is not in progress 2 Disconnect...

Страница 47: ...ertex is incompatible with the following VoIP providers since they do not communicate using standard unencrypted SIP signaling List as of Jan 1 2018 RingCentral Belmont CA Shoretel Inc Sunnyvale CA ac...

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