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Advanced Troubleshooting
►
Firmware Upgrade Procedure
1. Download and install the most recent
Vertex Configuration Tool suite
.
2. Run the Vertex Configuration Tool (VCT). Note the
Version Number and Letter
on the Main
Screen.
3. Exit VCT and run the
Vertex Firmware Uploader.
4. Select
Vertex Firmware Website
button. At the website firmware page, enter
Passcode:
ca11erid
(1's instead of L's).
5. Select your present firmware and save new suggested file.
(Do not unzip or run file).
6. In the Firmware Uploader, select
Find File
button. Then
Upload
button.
7. When the upload is complete and the Vertex reboots, the program will indicate it is complete.
8. Run
VCT
. Use Menu selection:
File
►
Load
►
Backup
(Select the most recent file).
9. Select
Save all to Vertex
button.
►
Using VCT via a VPN Connection
The VCT application can be run on a PC local to the network or on a remote computer accessing the
site using a Virtual Private Network (VPN). When running VCT locally, by default, the Vertex responds
to any commands and sends processed call records to a broadcast IP address (255.255.255.255). Any
local computer running VCT should see the broadcast packets. Computers accessing the network via
VPN will not see broadcast messages.
When running VCT on a computer using a VPN connection, the Vertex must respond via Unicast. If
DIP switch #1 is up (ON), the Vertex will send back all command responses and processed call records
via Unicast, to the IP address of the requesting computer. Upon reboot, the Vertex sends out all data
using a broadcast IP, until the VCT connects again.
Running VCT via VPN
1. Determine IP address on Vertex. If the Vertex obtained an IP address via DHCP, login to your
router's connected devices to find the DHCP assignment of the label "Vertex-nnnn"
Note:
With VPN, we recommend setting the Vertex to a static IP address and reserving the
address within the router's table.
2. Set only DIP #1 up on Vertex. All others should be down. Reboot unit.
3. Run VCT. It will not be able to connect to the Vertex on startup. Defaults will be loaded.
4. In VCT, Select
File / Location Manager
.
5. Select the
Create
button. Add location and use IP address found in step #1.
6. Select the
Create
button.
7. Select
File / Setup Wizard
. Continue until complete. Or, manually configure with VCT.
8. If your intended Caller ID application accepts Ethernet delivered Caller ID records, you must
reboot the unit before use. Use Menu selection:
Tools / Reboot
Unit
.
9. The Vertex will return to the Broadcast mode to send call records to the application.
10. If you need to access the unit again, simply use the Location Manager and connect. Remember
to Reboot the unit after you are finished with the configuration.
