Troubleshooting
54
Message
Description
Error
Code
Possible Cause
Troubleshooting Step
Check the device
connectors.
E311
Poor connection of
the Infusion
Catheter and
Ultrasonic Core.
Infusion Catheter
and Ultrasonic Core
Connectors are wet
at the connection
site.
1. Disconnect the Infusion Catheter
and Ultrasonic Core from the
Connector Interface Cable.
2. Inspect for fluid or damage to the
pins.
3. Dry the Infusion Catheter and
Ultrasonic Core connectors, if
necessary.
4. Reconnect the Infusion Catheter
and Ultrasonic Core and ensure the
connections are secure.
5. Resume ultrasound therapy.
Incompatibility of
CIC
E331
The Connector
Interface Cable is
not compatible with
the Infusion
Catheter, Ultrasonic
Core, or both.
Replace the Connector Interface
Cable with one compatible with the
Infusion Catheter and Ultrasonic
Core.
The same error has
occurred three
times.
n/a
Control Unit has
detected the same
error three times in
a row.
Contact your local EKOS
representative or call
+1.425.415.3100.
Channel Messages
A channel message is specific to a particular channel and indicates a task needs to be
completed for the Control Unit to provide ultrasound therapy to that channel. The
message may also ask the operator to confirm a particular action that was initiated by
the operator. It does not indicate that an error or failure has occurred. The channel that
does not have a channel message will not be interrupted or affected by the message.
Messages occur when a cable needs to be connected, when ultrasound therapy needs
to be started or when a confirmation is needed. Channel messages can occur for both
channels at the same time. When a channel message occurs, read the message and
follow the instructions for troubleshooting steps to take.
See Figure 47 and Figure 48 below for examples of a channel message:
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