10
TROUBLESHOOTING
Condition/Problem
Things to Check
Solution
Unit will not power up/turn on/start Outlet
Make sure outlet is functioning correctly. Verify this by plugging another
device (ex: lamp) into the outlet. If outlet is connected to a light switch, check
to make sure it is on. If outlet is not functioning find a working outlet.
Power cord not plugged in
Make sure the power cord is firmly secured to A/C inlet on the machine and
firmly inserted into a non-GFI/AFCI wall socket.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
Console display
If Console only has partial display and all connections are fine, replace the
Console.
If problem persists
Contact Customer Service.
Unit operates but Telemetric HR
not displayed
Chest Strap (optional)
Strap should be “POLAR
®
” compatible and uncoded. Make sure strap is
directly against skin and contact area is wet.
Interference
Try moving unit away from sources of interference (TV, Microwave, etc).
Replace Chest Strap
If interference is eliminated and HR does not function, replace strap.
Replace Console
If HR still does not function, replace Console.
Unit operates but Telemetric HR
displayed incorrectly
Interference
Make sure that the HR receiver is not blocked by a personal electronic
device in the left side of the media tray.
No resistance/ fan does not rotate
when rope is pulled
Ropes
Inspect ropes to see if they are intact, and inspect all connections to be sure
they are connected.
If problem persists
Contact Customer Care for further assistance.
Fan will not turn
Check for blockage of fan
Safely remove material from fan. Do not pull on ropes when removing mate-
rial because the fan will turn.
Be aware that the Fan, Ropes, and Elastic Cords are connected
and when either of the Ropes or Elastic Cords are pulled the Fan
will turn. Do not put fingers into the fan.
If necessary, detach the Shrouds to help with removal. Do not operate ma-
chine until Shrouds have been replaced.
Machine rocks/does not sit level
Check leveler adjustment
Adjust levelers until machine is level.
Check surface under unit
Adjustment may not be able to compensate for extremely uneven surfaces.
Move machine to level area.
Squeaking noise that appears a
few minutes into a workout and
normally will get progressively
worse as the workout continues
Bolt that connects the pulleys Apply white lithium grease to bolt..
Ropes do not fully retract when
released
Inspect all ropes for a twist
Pull out each rope and inspect; remove any twists in ropes.
Workout results will not sync with
Bluetooth
®
enabled device
Current console mode
Machine must be in Idle Mode to sync. Push the PAUSE/STOP button until
the Power-Up Mode screen is displayed.
Total time of workout
A workout must be longer than 1 minute to be saved and posted by the
Console.
Fitness machine
Unplug unit from electrical outlet for 5 minutes. Reconnect to outlet.
Bluetooth
®
enabled device
Consult your device to be sure that the Bluetooth
®
wireless feature has been
enabled on it.
Fitness App
Review Specifications of Fitness App and confirm your device is compatible.
Contact [email protected] for further assistance.