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Universal Paper Guide (UPG) Ticket Load Procedure
1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your
printer has a cutter, they you will hear it cycle during this time.
2. Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to
a stop (at this point the stock is between the thermal head and platen). Keep pressure against the
stock and the printer will automatically feed the ticket stock.
If you have any ticket load issues then make sure the paper guild slider bar is properly adjusted (see
Above shows ADJ2 or ADJW path
Above shows RADJW path
Two typical ticket formats and feed directions are shown below. The black timing mark on the back of the
ticket stock must be facing down towards the floor or the
When loading 5.50” long ticket stock the black timing mark should be towards the rear of the ticket (the last
part that goes into the printer). When loading 2.0”” long cinema ticket stock the black timing mark should be
furthest away from to the leading edge of the ticket (the first part that goes into the printer).
Load your stock between two white rail entrance
The black timing mark on the back of
your ticket stock should pass under
the rail side with the red dot and is
facing down towards the floor.