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APPENDIX L
– TECHNICAL SUPPORT
Please go to the link below if you require technical support with your BOCA printer. There is no fee
for initial email support.
www.bocasystems.com/onlinesupportform.html
PHONE / EMAIL SUPPORT
- BOCA provides free technical support via email for all printers under warranty or
service contracts. (Phone support may be provided for covered printers at BOCA's sole discretion as needed.)
Email support for non-warranty/non-contract printers is billable at $100.00 per incident. However, BOCA may (at its
sole discretion) choose to waive this fee for customers in good standing. Phone support for non-warranty/non-
contract printers will be billed at a rate of $100.00/hour for Level 1 support and $200.00/hour for Level 2
support. Billing time will be rounded up to the nearest hour. A valid credit card number is required for phone
support payments.
