Appendix A
Troubleshooting
This appendix provides information on exporting system log information that can be used for
troubleshooting purposes. It also lists potential problems and suggested solutions for the ZE5™ Cell
Analyzer and Everest™ Software.
You can obtain more information about your system by visiting the Flow Cytometry area of
the Bio-Rad website (
) and the ZE5 Cell Analyzer product page
(
).
Exporting and Viewing Log Files
Everest system log files contain information that is helpful in troubleshooting problems with the
system. Bio-Rad Technical Support might ask you to provide these files so that they can better assist
you in resolving problems.
The Everest Help and Information menu provides a quick way to export all logs generated by the
system in the last 180 days.
To export and view system log files
1.
Click the Help and Information menu button in the upper right corner.
2.
Select Log Extraction.
Everest Software extracts the system log files, compresses them into a ZIP file, and places the file
on the workstation desktop.
3.
To view the log information, unzip the ZIP file and view the log files in a text editing or word
processing program.
4.
Provide the system log ZIP file to Bio-Rad Technical Support if needed.
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Страница 1: ...ZE5 Cell Analyzer and Everest Software User Guide Version 2 0 ...
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Страница 3: ...ZE5 Cell Analyzer and Everest Software User Guide Software Version 2 0 ...
Страница 14: ...Table of Contents xii ZE5 Cell Analyzer and Everest Software ...
Страница 50: ...Chapter 2 Hardware Description 48 ZE5 Cell Analyzer and Everest Software ...
Страница 82: ...Chapter 4 Everest Software 80 ZE5 Cell Analyzer and Everest Software ...
Страница 84: ...Chapter 4 Everest Software 82 ZE5 Cell Analyzer and Everest Software ...
Страница 92: ...Chapter 4 Everest Software 90 ZE5 Cell Analyzer and Everest Software ...
Страница 104: ...Chapter 4 Everest Software 102 ZE5 Cell Analyzer and Everest Software ...
Страница 109: ...Managing Users 9 Click OK to save the new user account User Guide 107 ...
Страница 120: ...Chapter 5 Configuring the System 118 ZE5 Cell Analyzer and Everest Software ...
Страница 125: ...Working with Optical Filter Configurations User Guide 123 ...
Страница 126: ...Chapter 5 Configuring the System 124 ZE5 Cell Analyzer and Everest Software ...
Страница 173: ...Setting Up the Run List The plate setup displays a layout of the selected media User Guide 171 ...
Страница 177: ...Setting Up the Run List User Guide 175 ...
Страница 191: ...Setting Up the Run List User Guide 189 ...
Страница 276: ...Chapter 7 Creating Experiments and Workspaces 274 ZE5 Cell Analyzer and Everest Software ...
Страница 295: ...Setting Up the Experiment 6 Set up samples User Guide 293 ...
Страница 333: ...Decontaminating the System User Guide 331 ...
Страница 380: ...Appendix B Example 9 Color Immunophenotyping Experiment 378 ZE5 Cell Analyzer and Everest Software ...
Страница 384: ...Appendix C Optional External DI Water and Waste Ports 382 ZE5 Cell Analyzer and Everest Software ...
Страница 392: ...Appendix F References 390 ZE5 Cell Analyzer and Everest Software ...
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