BenQ DE350, Руководство пользователя

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109 Troubleshooting
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Troubleshooting
If you have any problems with the BenQ DE350 DVD Recorder, please check the following
questions and solutions before calling your local BenQ customer service centre for assistance.
The DVD Recorder is not responding when you press a button, and the ’TV ON?’ message is
showing on the front display panel:
The DVD Recorder has not been properly initialized and is still in initial installation mode.
Please refer to "Initializing the DVD Recorder" on page 27 to complete initialization.
The remote control does not work:
There are a number of possibilities. Check each of the following until a resolution is found:
• The DVD Recorder cannot see the remote control:
- Point the remote control at the DVD Recorder. See if the ’ ’ icon shows on the front
display panel briefly every time you press a remote control button.
If it does, the DVD Recorder is receiving information from the remote control correctly.
If not, move the remote control to a clear line of sight position in front of the DVD
Recorder and try again. Refer to "Tips for using the remote control" on page 28 for details.
• The batteries are low or have been inserted incorrectly:
- Check or replace the batteries. Refer to "Remote control setup" on page 28 for details.
• Timer recording is active:
- Refer to "Changing or erasing schedule setting" on page 75 for details.
• The DVD Recorder has become confused:
- Disconnect the DVD Recorder from the power supply for 30 seconds, then reconnect it to
the power supply again.
If the problem persists, reset the DVD Recorder to the default factory settings.
The DVD Recorder cannot play a disc:
• The child lock my be enabled:
- Refer to "Parental control" on page 104 for details.
• You may have selected the wrong video input for the DVD Recorder on the display device:
- Select the correct video input for the DVD Recorder on the display device.
• A cable connecting the TV and the DVD Recorder may be loosened:
- Check that all cables remain undamaged and are fully inserted into their respective sockets.
• You may have inserted an empty disc. There is no recording on the disc:
- Change the disc to one known to contain a recording to check that the player works.
• You may have inserted the wrong type of disc:
- The DVD Recorder only supports the following disc types for playback:
DVD, DVD-R, DVD-RW, DVD+R, DVD+RW, VCD, SVCD, Audio-CD, MP3-CD and
Photo-CD.
• You may have inserted the disc in the wrong way:
- Insert the disc with the label facing up.
• The disc may be dirty:
- Check the disk and carefully wipe clean all dirt and fingerprints off the disc.
• The disc may be the wrong region code for your region:
- The region codes of the DVD and the DVD Recorder must match before the DVD can be
decoded and played. The region code scheme was designed to prevent DVDs designated for
a particular region from being able to be played in any other regions. Under this scheme,
the world has been divided into six regions (as shown in the figure below) with all