3. Check the number of SIP proxy servers that are configured. If the connections are properly
configured, then ensure the following:
• SIP proxy servers are specified by IP address and not by FQDN.
• There are only two proxy servers configured.
A filled in circle implies a successful configuration. A circle with a line through it implies a
failed connection.
Cause
The configured SIP proxy servers are accessible. However, TLS is being used and there is an issue
with the certificate configuration.
Solution
1. On the Acquiring Service screen, press
Cancel
to logout from the phone and go to the
Admin
menu.
2. Press
SIP
>
SIP global settings
.
3. Use the
Up
and
Down
arrow keys to go to the Reg. policy screen.
4. Use the
Left
arrow key to configure the Reg. policy as
Alternate
and press
Save
.
5. Use the
Up
and
Down
arrow keys to go to the Avaya Environ screen.
6. Use the
Left
arrow key to configure the Avaya Environ as
No
and press
Save
.
Cause
There is a problem with the SIP proxy configuration.
Solution
1. On the Acquiring Service screen, press
Cancel
to logout from the phone and go to the
Admin
menu.
2. Press
SIP
>
SIP proxy server
.
3. If one or more configured SIP proxy server connections shows as failed, press
Ping
.
The circle is filled in if the connection is properly configured. Circle with a line through it is a
failed connection.
4. Ping each SIP proxy server.
Troubleshooting
September 2017
Installing and Administering Avaya J129 IP Phone
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