85
4. Select an existing complaint case item on the record list by tapping the
○
>
button on its right side. The screen displays the complaint session details.
5. Tap the
Post Reply
button on the upper right side after viewing, to make a
reply. An edit screen displays.
6. Input the content in the input field, and if necessary, upload an attaching file.
7. Tap
Submit
to post the reply.
8. Tap the
States
selection drop-down menu to reset a case state.
9. Tap the
Update
button to commit the newest update.
Data Logging
The Data Logging section keeps records of all sent or unsent (saved) data loggings on
the diagnostic system. The support personnel receive and process the submitted
reports through the Support platform, and send back problem solutions within 48 hours.
Support personnel will answer your questions directly.
To make a reply in a Data Logging session
1. Tap on the
Sent
tag to view a list of submitted data loggings.
2. Select a specific item to view the latest update.
3. Tap on the input field at the bottom of the screen, and enter texts. Or tap the
Audio button to record a voice message or camera button to include an image.
4. Tap
Send
to send message to the technical center.
Figure 11-3
Sample Data Logging Screen
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