Autel MAXISYS, Руководство пользователя

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The complaint list normally displays all the complaint records of all time and all
status by default. The summary information for each complaint item includes the
Subject Name, Ticket ID, User
’s Account ID, Date, and the Case Status.
There are four case status types:
 Open
– indicates the complaint case has been started but not processed.
 Suspended
– indicates the complaint case is being processed.

Waiting Customer Reply
– indicates the complaint has been replied by the
service personnel, and requires feedback from the customer.
 Closed
– indicates the complaint case has been processed, resolved, and
closed.
To view the detailed complaint session, tap the
○
> button on the right side of the
case item.

To establish a new complaint session
1. Register the product online.
2. Tap the Support application on the MaxiSys Job Menu. The device information
is automatically synchronized with the online account.
3. Tap Complaint on the Main Menu.
4. Tap the New Complaint button at the upper right corner. A selection menu with
a category of service channels displays.
5. Select a target service channel and click Next to continue. A standard
complaint form displays, on which you are allowed to enter detailed information,
such as personal information, vehicle information, and device information, you
can also attach image or PDF files with the form.
6. Enter in each input field the appropriate information. In order to settle the
complaint more efficiently, it is recommended to fill out the complaint form as
completely as possible.
7. Select the required processing time on the last section according to the
urgency of the case.
8. Tap Submit to send the completed form to Aute
l’s online service center, or tap
Reset to refill it. The submitted complaints will be carefully read and handled by
the service personnel, and the respond speed may depend on the processing
time you
’ve required.

To make a reply in a complaint session
1. Register the product online.
2. Tap the Support application on the MaxiSys Job Menu. The device information
is automatically synchronized with the online account.
3. Tap Complaint on the Main Menu.