Fault lists & troubleshooting
157
© 2019, ATEÏS, member of PAX ProAV Group
Faults
Diagnosis (details)
Supporte
d
Version
Troubleshooting
CODEC Error
IC communication does not
function.
v2.13
Shutdown the device first, and check if the
FPGA cables are connected correctly and
tightly.
Int Amp1 Error
IC communication does not
function or the amp board is
damaged.
v2.13
Shutdown the device.
ADC 0x49 Error
IC communication does not
function.
v2.13
Watchdog Fault
An unexpected device
shutdown has been detected.
v2.13
Reboot the device.
Int Amp2 Error
(for wall-mount
W2 type)
IC communication does not
function or the amp board is
damaged.
v2.16
Shutdown the device.
Battery IC Error
(for wall-mount
type)
IC communication does not
function or the BCMCU board
is damaged.
v2.16
1. Check if the wiring of battery in BTQ-VM4W/
2. Relace the battery.
Battery Error
(for wall-mount
type)
Impedance
v2.38
1. Check if the wiring of battery in BTQ-VM4W/
2. Relace the battery.
Temperature
1. Check whether the temperature of operation
environment is too high.
2. Check whether the temperature of battery is
too high (> 65°C). If yes, replace the battery.
DIP switch
1. Check whether the setting of DIP switch on
battery charger is correct.
Battery voltage is not under
the normal range
(<40VDC and > 60VDC).
1. Check whether the batteries are connected
correctly and tightly.
2. If the voltage of battery is too high, replace a
new battery.
3. If the voltage of battery is too low, charge the
battery.
Impedance Measure
1. Check whether the wiring of battery in BTQ-
VM4W/VM8W is correct, see
2. Relace the battery.
Temperature Sensor
Check whether the wiring of temperature
sensor is connected.
Battery Charge
1. Check if the wiring of battery in BTQ-VM4W/
2. Relace the battery.
VO3 AMP Error
The [VA-EOL] settings on BTQ
web browser is incorrect.
The VO3 Amp board does not
install in controller.
The VO3 AMP board installed
is damaged.
v2.30
1. Check whether the VO3 AMP board is
installed in controller.
2. Check whether the [VA-EOL type] setting in
[BTQ web browser > Monitoring > Zone] is
correct. The [VA-EOL] option includes EOL
3w-2c, EOL 3w-4c and EOL A/B Zone.
3. Replace a new VO3 AMP board.
AMP Error
Gain Too High Error:
The difference of [Ref. gain]
and [Measure] is greater than
[Tolerance %] on Amplifier
window, which unexpectedly
causes the output level to be
increased.
v2.13
1. If the external amplifier is connected, check
the gain value on [Amplifier Gain] has
increased.
2. If the output level is under normal condition,
click [Get Reference], and increase the
percentage value on [Tolerance %].
3. Replace a new external amplifier for testing
purpose.