160
© 2019, ATEÏS, member of PAX ProAV Group
Faults
Diagnosis (details)
Supporte
d
Version
Troubleshooting
Port B Broken
among all the BTQ-VM4/8 on global-net is
correct and does not loosen.
2. Replace the wires.
User Fault
The user-defined fault has
been triggered.
v2.13
The user-defined fault has been triggered.
Remote Error
Microphone Open Fail
v2.13
1. Shutdown the remote first, and check if the
MIC cables are connected correctly and
tightly.
2. If the mic level of DPM-T5/DPM-T5F is under
normal condition, proceed
action from LCD touch panel of DPM-T5/
DPM-T5F.
Microphone Short Fail
DNM Deploy Fail
1. Check the firmware version of DNM, it must
be v1.0.0.9 or above.
2. Check if multiple BTQ/VM/SG/SL device has
assigned the same DNM remote.
Fireman Open Fail
1. Shutdown the device first, and check if the
wiring of the remote FMM cables is
connected correctly and tightly.
2. If the mic level of CD-T5DF is under normal
condition, proceed
from LCD touch panel of CD-T5DF.
Fireman Short Fail
DGL-MIC No Setting Group
Assign the DGL-MIC to a group on web browser
> Device Management.
DNM No Setting Group
Assign the DNM to a group on web browser >
Device Management.
EOL Error
The speaker line A+/A- of VA-
EOL/3 wire has error.
v2.38
1. Check whether the volume knob on the front
panel of BTQ-VM is set as 0.
2. Check whether the wiring connection of A+/A-
speaker line on VA-EOL is correct and does
not loosen. See
details.
3. Check whether the ID of VA-EOL on its DIP
switch and BTQ web browser is the same.
The speaker line B+ of VA-
EOL/3 wire has error.
Check whether the wiring connection of B+
speaker line on VA-EOL is correct and does not
loosen. See
The impedance
measurement of VA-EOL is
beyond its tolerance.
1. Check whether the volume knob on the front
panel of BTQ-VM is set as 0.
2. Check whether the wiring connection of B+
speaker line on VA-EOL is correct and does
not loosen. See
details.
3. Replace a new VA-EOL board.
Line Leakage:
The measurement of VA-
EOL/3 wire has short-circuit
fault due to the + speaker line
is connected to ground, or the
- speaker line is connected to
ground.
1. Plug out the speaker zone lines, and wait for
90 seconds to check if the Leakage fault has
cleared out or still exists.
2. If there's no Leakage fault, check if the +
speaker line is connected to ground wire,
and - is connected to ground wire.
Leakage Open:
The measurement of VA-
EOL/3 wire has short-circuit
fault due to the + speaker line
is connected to ground, or the
- speaker line is connected to
ground.
1. Plug out the speaker zone lines, and proceed
[Reset Monitor]. Then wait for 90 seconds to
check if the Leakage fault has cleared out.
2. If there's no Leakage fault, check if the +
speaker line is connected to ground wire,
and - speaker line is connected to ground
wire.