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9
PRODUCT SUPPORT
9.1
Artemis Website
For the latest software and firmware updates, as well as production information,
manuals and datasheets, visit
www.blueprintsubsea.com/artemis
.
We welcome any feedback you may have about the Artemis system, from bug reports
to ideas for new features or hardware to support – please use the contact details on
the website (or shown below) to get in touch.
9.2
Technical Support
If your Artemis system is not operating properly, please consult the ‘Troubleshooting’
section of this manual and further information on the Artemis website to see if the
problem can be easily remedied.
However, if you need further support, you can contact us at…
Web
www.blueprintsubsea.com/artemis
(for access to on-line resources and technical support)
Call us
+44 (0)1539 531536
(9:00am to 5:00pm, Monday to Friday, GMT)
For all of the above please provide the following information, where appropriate and if
possible, to help us with your technical support request…
Part and Serial Numbers of the system components. These are located on the labels
of each item, and are in the form “BPxxxxx.xxxxxx”.
Version number of the ‘Artemis’ software and firmware you are using.
The operating system name, version, type (32 bit or 64 bit) and service pack
upgrade your computer is using.
Brand and model of your computer (processor type and memory configuration is
also useful if known).
Name of the distributor where the system was purchased from.
If you have to return your Artemis system for servicing, please…
Contact us (using the details above) for a “Returned Materials Authorisation” (RMA)
number, and shipping details.
Pack your Artemis system back in the original packaging (or other suitable
container), and include written documentation including your contact details
(including contact phone number), the RMA number and a description of the
problem and any symptoms occurring.
If your product is still under warranty, please include a copy of your receipt
(showing proof and date of purchase).
Please return the product back to Blueprint Design Engineering Ltd, using an
insured courier and delivery confirmation.
Содержание BP00707
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Страница 72: ...P N BP00697 4 UM 141 P00697 04 March 2015 Distributor...