Issue 2 14/07/16
77
Appendix 10
10.4 Troubleshooting
Water Heater Fault: Water heater does not operate
Display Error Code: Water heater display does not operate -
blank display
Check main power supply to
water heater - fuse, circuit
breaker, plug receptacle, line
cord or wiring to water heater.
Caution
Use Caution Not to Damage Connectors when making
Voltage Measurements or Jumping Terminals
Check to make sure switch on
top of control panel is in the ON
position
Verify Primary and Secondary
voltage at the control board.
If there is not 24 volts at
Secondary pins on the control
board, check transformer.
Replace transformer or wire
harness.
Does water heater display
operate? Does damper begin to
open? Increase thermostat
setting if tank is warm and
make sure the control display
status reads “Heating”.
With the control cover tilted
down, measure the voltage
between red and black wire pin
connections to display. Voltage
should be 24 volts AC
measured at the back of the
Control Display.
Replace display if voltage is
present at display pin terminals.
Replace control board if no
voltage is present at E- com
terminals (1&3, white-black
wires and 1&2, white-red wires)
to display.
If no voltage at Display, check
wire harnesses and voltage at
E-com screw terminals
Check wire connections of
board to display.
Voltage at primary pins 1&3
(white and black wires) should
be 110-120. If not, check Line
In pins 1&4. Check line cord
with ohmmeter. Replace line
cord if defective.
See next page
No
Yes
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