15 • Schlage • ENGAGE Managed Property User's Guide
ENGAGE System Set-up
• Administrators who review and confirm default settings before commissioning the first device, will
save time setting up their property and should not require device Sync updates after commissioning.
• Before commissioning any devices, the Administrator should confirm:
• Will the property use MASTER CREDENTIALS? If so, enable the Master Credential feature with
the ENGAGE Web Application, now.
• Are all “Schedules” defined and properly entered into ENGAGE?
• Then commission the MT20W as the first commissioned device.
• Determine property wide default User Expiration date. ENGAGE defaults all User Expiration Dates to
five (5) years after enrollment automatically.
• Property device schedules should be defined before any device is commissioned. A schedule made
or edited after a device is commissioned, will require Sync device updates before the new or
updated schedule is followed.
• Common area access Device Groups should be defined before User access assignments are
attempted.
• New or modified Device Groups require Sync of devices, before any group update is valid for that
device.
• Remember, devices must be commissioned before they are available to be selected for a Device
Group.
• After assignment of a door into a Device Group, that device will requires Sync before the device
knows which group it is assigned.
• Each User/Resident should NOT be assigned more than one credential.
ENGAGE Device Set-up
• Define the property wide Device Settings before commissioning devices.
• For best reader response and improved battery life, it is recommended to disable the Prox or Smart
credential technology on multi-technology readers that is not needed or used.
• For locks that are in spotty Wi-Fi network areas, use the Mobile device data connection and turn off
the lock Wi-Fi for better Sync performance.
• Normal Reader sensitivity is recommended for most properties.
• Reader sensitivity may be set to HIGH or MAX and is most useful when small format FOB
credentials are in use.
Both HIGH and MAX
reader sensitivity
settings reduce device
battery life
Best Practices and Things to Remember
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