
Error
Message
What It May Mean
What To Do
E-7
Test strip may be
damaged, used, or
the Reader does not
recognize it.
1. Check that you are using
the correct test strip for
the Reader. (See test strip
instructions for use to verify
your strip is compatible with
the Reader).
2. Repeat the test using a test
strip for use with your Reader.
3. If the error reappears, contact
Customer Service.
E-9
Reader error.
1. Turn off the Reader.
2. Repeat the test using a new
test strip.
3. If the error reappears, contact
Customer Service.
Customer Service: 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Standard Time.
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