P-870HW-I1 User’s Guide
352
Chapter 39 Troubleshooting
39.3 Problems with the WAN
The following table identifies some remedies if you have problems with the Internet
connection.
Table 166
Troubleshooting the WAN
PROBLEM
CORRECTIVE ACTION
The
DSL
light is
off.
Check the telephone wire and connections between the ZyXEL Device
DSL
port
and the wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
If the problem persists, contact your ISP.
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
Make sure you have provided the correct user name and password (if required) in
Network > WAN > Internet Connection
. Try spoofing your computer’s MAC
address in
Network > WAN > Internet Connection
. Try using your computer’s
host name in
Maintenance > System > General
, though this requires you to
change your computer’s host name to avoid duplication.
If the problem persists, contact your ISP.
I cannot access
the Internet.
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If the problem persists, contact your ISP.
The Internet
connection
disconnects.
If you use PPPoE encapsulation, check the idle time-out setting. See
Network >
WAN > Internet Connection
.
If the problem persists, contact your ISP.
Summary of Contents for P-870HW-I Series
Page 2: ......
Page 7: ...P 870HW I1 User s Guide Safety Warnings 7 This product is recyclable Dispose of it properly...
Page 30: ...P 870HW I1 User s Guide 30 List of Figures...
Page 36: ...P 870HW I1 User s Guide 36 List of Tables...
Page 46: ...P 870HW I1 User s Guide 46 Chapter 1 Getting To Know Your ZyXEL Device...
Page 54: ...P 870HW I1 User s Guide 54 Chapter 2 Introducing the Web Configurator...
Page 76: ...P 870HW I1 User s Guide 76 Chapter 3 Connection Wizard...
Page 92: ...P 870HW I1 User s Guide 92 Chapter 5 Status Screen...
Page 114: ...P 870HW I1 User s Guide 114 Chapter 6 Wireless LAN...
Page 115: ...P 870HW I1 User s Guide Chapter 6 Wireless LAN 115...
Page 116: ...P 870HW I1 User s Guide 116 Chapter 6 Wireless LAN...
Page 117: ...P 870HW I1 User s Guide Chapter 6 Wireless LAN 117...
Page 118: ...P 870HW I1 User s Guide 118 Chapter 6 Wireless LAN...
Page 126: ...P 870HW I1 User s Guide 126 Chapter 7 WAN...
Page 146: ...P 870HW I1 User s Guide 146 Chapter 10 NAT...
Page 158: ...P 870HW I1 User s Guide 158 Chapter 11 Firewalls Figure 87 Security Firewall Rules Edit...
Page 168: ...P 870HW I1 User s Guide 168 Chapter 12 Content Filter...
Page 196: ...P 870HW I1 User s Guide 196 Chapter 14 Static Route...
Page 228: ...P 870HW I1 User s Guide 228 Chapter 17 UPnP...
Page 236: ...P 870HW I1 User s Guide 236 Chapter 18 System...
Page 246: ...P 870HW I1 User s Guide 246 Chapter 20 Tools...
Page 256: ...P 870HW I1 User s Guide 256 Chapter 22 General Setup...
Page 258: ...P 870HW I1 User s Guide 258 Chapter 23 WAN Setup...
Page 266: ...P 870HW I1 User s Guide 266 Chapter 24 LAN Setup...
Page 286: ...P 870HW I1 User s Guide 286 Chapter 29 NAT Setup...
Page 304: ...P 870HW I1 User s Guide 304 Chapter 30 Filter Setup...
Page 306: ...P 870HW I1 User s Guide 306 Chapter 31 Firewall Setup...
Page 308: ...P 870HW I1 User s Guide 308 Chapter 32 SNMP Configuration...
Page 332: ...P 870HW I1 User s Guide 332 Chapter 35 System Maintenance 24 5 24 7...
Page 346: ...P 870HW I1 User s Guide 346 Chapter 37 IP Routing Policy Setup...
Page 364: ...P 870HW I1 User s Guide 364 Appendix A Product Specifications...
Page 390: ...P 870HW I1 User s Guide 390 Appendix D NAT...
Page 396: ...P 870HW I1 User s Guide 396 Appendix E Firewall Commands...
Page 434: ...P 870HW I1 User s Guide 434 Appendix I Services...