ZyXEL Communications LTE3316-M604, User Manual

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Chapter 26 Troubleshooting
LTE3316 Series User’s Guide
171
I cannot see or access the Login screen in the Web Configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
Zyxel
Device Access and Login
2
Make sure the Zyxel Device is correctly installed and turned on. See the Quick Start Guide and Section
1.5.2 on page 16 .
3
Make sure your Internet browser does not block pop-up windows and has JavaScript.
4
Make sure your computer is connected to the Zyxel Device and is in the same subnet as the Zyxel
Device.
5
Reset the device to its factory defaults, and try to access the Zyxel Device with the default IP address.
See
Section 1.5.2.3 on page 18 .
6
Disconnect your computer from the Internet (Wireless and/or Ethernet) and then insert the Zyxel Device
again.
7
If the problem continues, contact the vendor.
I forgot the password.
1
The default password is 1234 .
2
If this does not work, you have to reset the device to its factory defaults. See Section 1.5.2.3 on page 18 .
I can see the Login screen, but I cannot log in to the Zyxel Device.
1
Make sure you have entered the user name and password correctly. The default password is 1234 . This
fields are case-sensitive, so make sure [Caps Lock] is not on.
2
This can happen when you fail to log out properly from your last session. Try logging in again after five
minutes.
3
Disconnect and connect to the Zyxel Device again.
4
If this does not work, you have to reset the device to its factory defaults. See Section 1.5.2.3 on page 18 .