Zultys ZIP4x4, User Manual

Page: 71 / 194

7. Special Functions
61
7.3.5 Agents Operating Without a PC
Agents can function as part of an ACD group by using the ZIP4x4 phone. The phone
automatically supports the following presence states:
•
logged out
•
available
•
active
When an agent wishes to take a break, he or she should log out of the ACD group and log back
in when available again. The phone does not support wrap up, so a new call can be presented to
the agent immediately after the end of a previous call.
7.3.6 Log Out of ACD or Operator Group
When you move away from a phone that you have logged into as an operator or agent, you
should log out so that your calls are no longer sent to that phone. If you forget to log out, the
phone’s owner can log you out because you do not need a password to log out.
To log out of a phone, do the following:
1. Select User | Log out of group.
2. The display changes to:
The display shows the names of all the users who have temporarily logged into the phone
as an operator or agent. If more than one user has logged into the phone, the phone displays
“all” as the first selection.
3. Use the Up and Down buttons to select the individual you want to log out, or select “all” to
log all users out of all groups, and press the Enter button.
4. The phone ceases to light the LED on the User button green continuously if there are no
other additional users logged into the phone and no user is logged into an ACD group or
operator group. When you use the headset, the same LED is lit continuously red.
5. If there were no ACD agents logged into the ZIP4x4, the display shows instead:
When you press any key, the phone displays the idle screen.
This function is used to log out of an operator or ACD group. When you use this function, the
phone removes you from all groups that you have logged into. If you had logged into multiple
groups, and you want to log out of one group but remain in one or more other groups, you must
log back into the groups after executing this command.
Group log out
}all
Lancelot Capability
User log out
No user is logged in