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Zultys ZIP4x4, User Manual

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Contents

iii

Chapter 5

Provisioning the Phone

35

5.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.1.1 Summary of Boot Process  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5.2 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.3 Updating Software on the ZIP4x4  . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.3.1 Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3.2 Specific Description   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3.3 Binary File  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.3.4 Ladder Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.3.5 Summary  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 6

Interacting with the Phone

45

6.1 Call Appearances  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.2 Using the Keypad and the Buttons. . . . . . . . . . . . . . . . . . . . . . . . . 45

6.2.1 Description of Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.2.2 Description of Buttons   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

6.3 Basics of Display Organization  . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

6.3.1 Idle  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6.3.2 Incoming Call   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6.3.3 Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6.4 Data Backup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 7

Special Functions

53

7.1 Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.2 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

7.2.1 Description   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.2.2 Individual Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.2.3 Holding, Parking, Transferring, and Forwarding Calls  . . . . . . . . . . . . 56
7.2.4 Conference Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

7.3 User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

7.3.1 Description   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.3.2 Log In   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.3.3 Log Out  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
7.3.4 Log Into ACD or Operator Group  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
7.3.5 Agents Operating Without a PC   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.3.6 Log Out of ACD or Operator Group  . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Summary of Contents for ZIP4x4

Page 1: ...ZIP4x4 User s Manual Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085 5327 USA 1 408 328 0450 http www zultys com...

Page 2: ...nd the associated software are the property of Zultys Technologies and all rights are reserved No part of this document may be photocopied reproduced stored in any computer format translated to anothe...

Page 3: ...rview 6 1 4 1 Organization 6 1 4 2 Nomenclature 6 1 4 3 Special Paragraph Styles 7 1 5 Forms of Documentation 7 1 6 Colophon 8 1 7 Documentation Feedback 8 Chapter 2 Warranty Service and Support 9 2 1...

Page 4: ...function 18 3 4 Returning Items for Repair or Replacement 18 3 4 1 Warranty Coverage 18 3 4 2 Obtaining RMA Number 18 3 4 3 Describing the Problem 19 3 4 4 Accessories 19 3 4 5 Packing 19 3 4 6 Shippi...

Page 5: ...the Buttons 45 6 2 1 Description of Keypad 46 6 2 2 Description of Buttons 48 6 3 Basics of Display Organization 48 6 3 1 Idle 48 6 3 2 Incoming Call 49 6 3 3 Menu 49 6 4 Data Backup 51 Chapter 7 Spe...

Page 6: ...8 1 1 Using the Handset Headset and Speaker 71 8 1 2 Off Hook 71 8 1 3 On Hook 71 8 1 4 Switching Between the Handset Headset and Speaker 72 8 1 5 Disconnecting the Handset or Headset 72 8 2 Making a...

Page 7: ...ou Terminate the Call 94 8 6 2 Other Party Terminates the Call 94 8 7 Quick Ways to Dial a Number 95 8 7 1 Introduction 95 8 7 2 Redial 95 8 7 3 Dialling by Memory Location in the Phone Book 96 8 7 4...

Page 8: ...4 1 Times 116 9 4 2 Records 117 9 4 3 Communications 117 9 4 4 Manufacture 119 9 5 Menu User Settings 120 9 5 1 LCD Contrast 120 9 5 2 Greeting Message 121 9 5 3 Clear User Settings 121 9 5 4 Date and...

Page 9: ...9 B 1 6 Mute and Page Button 159 B 1 7 Speaker Key 159 Appendix C Configuration Files 161 C 1 Introduction 161 C 2 Configuration File Types 161 C 2 1 Common Configuration File 161 C 2 2 Specific Confi...

Page 10: ...viii ZIP4x4 User s Manual Index 181...

Page 11: ...om This manual on the ZIP4x4 can be used by a user who wants to understand in detail how features and functions of the phone operate End users who do not need the depth of information contained in thi...

Page 12: ...4 is a SIP based IP phone with a large number of features The top of the phone is shown in figure 1 1 and the bottom of the phone in figure 1 2 The phone is referred to as a four by four because it ha...

Page 13: ...adapter speech encryption ensures that your calls can be kept secure easy to create conferences with three to five people including those who call you 35 buttons 11 with LEDs give significant ease of...

Page 14: ...9 6 4 on page 139 for details The inclusion of the switch inside the phone allows you to take a single Ethernet circuit from the wiring closet to the desktop If you are connecting multiple users and...

Page 15: ...the four call buttons and the four buttons immediately above them The red LEDs are on the speaker key the mute button and the park button 1 2 4 Instruction Card The phone has an instruction card on t...

Page 16: ...list of acronyms used in this manual see Appendix D starting on page 179 Zultys Part Description 90 05100 White ZIP4x4 with ac power supply for N America Taiwan and Japan 90 05101 White ZIP4x4 with ac...

Page 17: ...es are not followed 1 5 Forms of Documentation This manual is updated with each major release of the software The manual describes the features in that release of the software Between major releases o...

Page 18: ...typeface notices are set in Swiss 721 or News Gothic Bitstream s version of the Kingsley ATF Type Corporation typeface The drawings were produced using Adobe Photoshop Adobe Illustrator and Microsoft...

Page 19: ...ducts as outlined below In the USA the purchaser is the end user For international sales the purchaser is Zultys distributor who has sold you the end user the product 2 2 2 Products Sold in the USA to...

Page 20: ...on the date you received the product 2 2 2 4 Confirmation of Delivery Date If you request warranty Zultys may require proof of your date of purchase of the system You will need to provide Zultys with...

Page 21: ...or at a time when you no longer have coverage Contact your Zultys sales representative for current pricing 2 2 4 Products Sold Outside of the USA If you have purchased your product from a distributor...

Page 22: ...ed to you the word purchase or similar or derivative words used in this manual or on any purchase order is understood to mean License and purchaser customer or similar or derivative words is understoo...

Page 23: ...rt new features or functions requested by customers Pre releases may also contain fixes to some known bugs Zultys may distribute dozens of versions of pre released software between formal releases How...

Page 24: ...g this manual Zultys has determined that all software updates for the ZIP4x4 are currently available at no charge You should check the ZIP4x4 web site periodically if you are interested in software up...

Page 25: ...upport Be prepared when you call When you call to speak to Zultys s technical support you will get an immediate resolution to your problem if you are ready with certain types of information 1 Send det...

Page 26: ...16 ZIP4x4 User s Manual You may contact Zultys technical support at the following number You must pay for any phone charges 1 408 328 0450...

Page 27: ...the packing slip with your purchase order Ensure that there are no discrepancies and then install the ZIP4x4 as described in chapter 4 starting on page 21 Important If you suspect that there are disc...

Page 28: ...e returning merchandise to Zultys for repair or replacement you must ensure that the items are under warranty Read chapter 2 starting on page 9 for details on the warranty of Zultys s products If you...

Page 29: ...ory place a tag on it that clearly identifies it as yours and briefly explain the problem 3 4 5 Packing Wherever possible use the original packing materials to ship the equipment If these are not avai...

Page 30: ...20 ZIP4x4 User s Manual 3 4 7 Correspondence In any correspondence subsequent to the return of equipment always refer to the equipment by model number and serial number...

Page 31: ...m the maximum allowed for an unpowered Ethernet circuit 4 1 2 2 Power from an AC Adapter If you have ordered the phone with an ac adapter you should use it regardless whether power is provided over t...

Page 32: ...or directly to a call control system The call control system manages many function for the phone including the ability to originate and terminate a call and provides a storage for voice mail This sec...

Page 33: ...LAN through the first phone The ZIP4x4 does not propagate the power to any of the ports P1 P2 or P3 Therefore a phone connected to one of these ports must obtain its power from an ac adapter Although...

Page 34: ...placement headsets for about 20 Traditionally headsets have been designed to plug in series with the handset These also provide good quality but typically cost 120 With the ZIP4x4 you can choose eithe...

Page 35: ...switch box usually has an amplifier that is powered either from an ac outlet or from batteries This box allows you to select between using the handset and using the headset Figure 4 3 Connecting a He...

Page 36: ...s the call appearance LEDs red It flashes each LED on for 250 ms and off for 750 ms The phone flashes the LED on Call 1 then the LED on Call 2 and so on to give the appearance of the color walking fro...

Page 37: ...and microphone 4 2 4 2 Quick Test of the LCD LEDs Buttons Keys and Ethernet Ports This test is used in manufacturing to verify the hardware and takes about 25 s You need two short Ethernet cables Befo...

Page 38: ...y it does not beep When you have finished pressing all of the buttons and keys the phone displays The phone then tests the Ethernet circuits It sends data from P1 to P2 then P2 to P3 and displays The...

Page 39: ...the amplitude of sound received in the microphone over a range of levels of sound transmitted from the speaker The phone transmits a sequence of tones at different levels and displays The test takes s...

Page 40: ...Server Once the phone has its IP address it tries to locate the TFTP server if it is programmed with the address of the TFTP server or if it obtained the address from the DHCP server The phone display...

Page 41: ...s a problem with this process the phone displays Use the menu to configure the protected settings as described in section 9 6 on page 131 then restart the phone The phone will also display this messag...

Page 42: ...one is connected Many systems may automatically configure the time date and geographic location of your phone Other systems may connect your phone directly to an NTP server If the phone connects to an...

Page 43: ...ter the seconds the ZIP4x4 sets the seconds to zero Press the Enter button when you have entered the time The phone shows the idle display as described in section 6 3 1 on page 48 You can subsequently...

Page 44: ...34 ZIP4x4 User s Manual...

Page 45: ...ddress of the TFTP server 2 The phone accesses the TFTP server to locate a configuration file that is common for all ZIP4x4 phones connected to your network 3 The phone reads the common configuration...

Page 46: ...the TFTP server The specific configuration file is called MAC address cfg For example 0050C2180FD8 cfg The format for the files is identical and is shown in figure 5 1 This is an ASCII text file with...

Page 47: ...ary_dns secondary_dns host_name is DNS lookup for this phone host_name domain zultys com ntp_server_addr tftp_server_addr tftp_cfg_dir ZIP4x4 SIP_CONFIG phone_sip_port 5060 rtp_start_port 33000 The De...

Page 48: ...in the file and saves it to memory overwriting whatever parameters were already saved in memory The parameters specified in the specific configuration file take precedence over the same parameters spe...

Page 49: ...version from the TFTP server 5 3 2 Specific Description To update the software one or both of the configuration files described in section 5 2 must specify the software version that the phone must use...

Page 50: ...MB 5 3 4 Ladder Diagram Figure 5 2 shows the messages used in this process The following sections describe the process 5 3 4 1 Step 1 Action ZIP4x4 sends DHCP DISCOVER broadcast Description The ZIP4x4...

Page 51: ...DHCP DISCOVER SIP Server TFTP Server 2 DHCP OFFER 3 DHCP REQUEST 4 DHCP ACK 5 TFTP read request ZIP4x4_common cfg 6 TFTP data received ZIP4x4_common cfg 7 TFTP read request MAC_address cfg 8 TFTP data...

Page 52: ...its software version matches that specified If not it retrieves the new software 5 3 4 9 Step 9 Action ZIP4x4 initiates TFTP read request for ZIP4x4_version bin Description The ZIP4x4 requests the sp...

Page 53: ...b the phone during the update process You cannot use the phone to make or receive calls while the software is being updated This process takes about 30 seconds When the phone has provisioned the softw...

Page 54: ...44 ZIP4x4 User s Manual...

Page 55: ...etween the lines and therefore with whom you are talking A phone that has four lines has four such sets of circuits and can allow four simultaneous calls The ZIP4x4 has a single circuit to connect to...

Page 56: ...ropriate button or key to select the alternative function Important Do not press the Func key and another button or key simultaneously The ZIP4x4 can read only a single button or key being pressed at...

Page 57: ...3 When you are using the headset as shown in figure 4 3 on page 25 the volume keys control the volume at which you hear the speech from the other party through the earpiece 4 When you are using the he...

Page 58: ...the top row of buttons to navigate the menu as described in section 6 3 3 on page 49 When you press Func before you press one of the buttons on the top row the phone dials a number that you have stor...

Page 59: ...on hook and is idle no calls in progress or connected As soon as you press the Menu button the LED on the speaker key and the Mute button flash synchronously They flash red for 250 ms and are off for...

Page 60: ...continue to press the Up button the ZIP4x4 shows each of the menu selections in turn wrapping round to the last menu selection once it has displayed the first To select the item pointed to by the arro...

Page 61: ...s of saving the configuration takes about two seconds Do not turn off the power while the phone is displaying this message When the phone has saved the data the phone replaces the display shown above...

Page 62: ...52 ZIP4x4 User s Manual...

Page 63: ...d enable encryption on the phone The administrator can select whether encryption is normally on normally off always on or never on 2 If the phone is configured so that encryption is always on pressing...

Page 64: ...That is the quality of the voice is the same whether the voice is encrypted or not The encryption introduces negligible delay to the speech When you switch between the call being encrypted or not enc...

Page 65: ...crypted with another person on a different call appearance To encrypt a call prior to dialling If the phone is configured so that encryption is normally off press a free call appearance button then pr...

Page 66: ...button for two seconds 250 ms on and 250 ms off The speech will remain encrypted and thereafter the LED on the Encrypt button remains lit continuously 7 2 2 7 When the Other Party Selects to Turn Off...

Page 67: ...up the call with the first person all subsequent calls added to the conference must be encrypted or not encrypted depending on whether the first call has encryption engaged or not You can join other...

Page 68: ...signed to you It is useful if you visit another person s office or go to a common location and want to receive your phone calls This is a quick way to create a feature sometimes referred to as follow...

Page 69: ...at you have logged into you should log out so that your calls are no longer sent to that phone If you forget the log out the phone s owner can log you out because you do not need a password to log out...

Page 70: ...user name The Func key is disabled 6 Press the Enter button or the Down button The display changes to 7 Type your system password PIN and press the Enter button The display echoes the character as you...

Page 71: ...have temporarily logged into the phone as an operator or agent If more than one user has logged into the phone the phone displays all as the first selection 3 Use the Up and Down buttons to select the...

Page 72: ...ion When the phone forwards a call it redirects an incoming call to another destination name or number The destination can be another extension within the enterprise or an external number You can turn...

Page 73: ...e call appearances As soon as you answer one of the calls the phone is now busy and it immediately forwards the other calls to the destination that you have specified The phone counts the number of ca...

Page 74: ...must note the two digit number that the system issues to you in the example above it is 37 The display remains unchanged until another action takes place The phone transfers control of the call to the...

Page 75: ...m normally issues sequential numbers for the park numbers but this cannot be guaranteed When you park the conference call the parties to the call hear music on hold and cannot communicate with one ano...

Page 76: ...the call in the mean time the phone displays If the phone is off hook the phone will play the fast busy tone when you have entered an invalid number You can enter a valid number or press the Esc butto...

Page 77: ...epending on the settings chosen by the system administrator The functionality of paging is dependent on the phone system To make a paging announcement do the following 1 If you have any active calls p...

Page 78: ...he page 11 Speak your paging announcement The call control system relays it to all members of the paging group 12 When you have finished the page go on hook press the call appearance button that was b...

Page 79: ...r authentication user address and password and you entered these incorrectly the phone displays 5 If the phone system system does not support the function the phone displays 6 When you press any key t...

Page 80: ...70 ZIP4x4 User s Manual...

Page 81: ...one turns off the LED To use the speaker press and release the Speaker key When you have finished using it press the key again When the speaker is active the phone lights the LED on the Speaker key co...

Page 82: ...he cannot hear you To resume the conversation plug the headset back into the plug lift the handset or press the Speaker button If you connect a headset to the headset jack during a call and the Hook b...

Page 83: ...e has been reserved but is not yet in use The phone provides dial tone to the handset headset or speaker as appropriate 3 b Press one of the call appearance buttons that has its LED turned off The pho...

Page 84: ...ording to the country selection that you have made 10 When the call is established the called party has answered the phone lights the LED on the call appearance button green continuously 8 2 2 Diallin...

Page 85: ...You can keep the phone normally in calculator mode as described in section 8 9 9 on page 105 and still be able to make and receive calls When you want to make a call you can do so with or without a d...

Page 86: ...ight be too short when creating an alphanumeric address To enter an alphanumeric address instead of a numeric address press the Func key once The display shows Func abc on the top row The function key...

Page 87: ...at the dot character Use the left and right arrows on the volume key or the Up and Down buttons to move the cursor Press the Esc button to exit this mode When the cursor is highlighting the character...

Page 88: ...2 7 Editing a Number You can edit a number or SIP address that you have entered by using the volume keys When you press the right arrow the cursor moves forward through the digits If the cursor was at...

Page 89: ...device ID of the phone you want to contact The following instructions contain many steps some of which may not be applicable depending on the configuration of the phone prior to your using it 1 Log in...

Page 90: ...ess being called The display indicates the time minutes and seconds since you started the call and reflects the time that you have been waiting for the call to connect The phone displays the called nu...

Page 91: ...th so that you hear the sound coming from the network Therefore if you are calling a different country you will hear the ringback tone from that country This tone may be different from that used in yo...

Page 92: ...he fast busy tone congestion tone for your country or the fast busy tone that is generated by the phone network at the far end This depends whether your server can detect whether or not the network is...

Page 93: ...through the expanded displays At the end of the list the display changes to The display shows the state of each call appearance as follows Idle Call appearance not in use Call Calling FrRn The far en...

Page 94: ...tes and seconds until the call length has reached an hour It then displays the time in hours and minutes The phone displays the current time and date just as it does in the idle state 1 You can toggle...

Page 95: ...he phone The phone shows this information because the phone could be shared by multiple people or another person might have redirected his or her calls to your phone The phone displays the name of the...

Page 96: ...beep in the currently selected audio path You can select the tone that is played as described in section 9 5 5 on page 122 If you have one or more calls on hold and you have placed the phone on hook t...

Page 97: ...en you do so the phone displays the details of the caller that was on the top row of the compressed display 8 4 4 Rejecting the Call or Not Answering 8 4 4 1 Rejecting Calls You can reject a call by p...

Page 98: ...e phone answers the call that is displayed on the LCD if the display is in expanded mode or the call that is on the first row of the LCD if the display is in compressed mode The phone lights the LED f...

Page 99: ...on red for 500 ms and off for 500 ms The ZIP4x4 does not change the display To resume a 2 way conversation press the Mute button again When you have pressed the Mute button so that the LED is flashing...

Page 100: ...nd the phone is not receiving an incoming call the phone changes the display to or The display shows the time period that the conversation has been on hold in hours minutes and seconds If you want to...

Page 101: ...hone off hook 2 Select a call appearance then dial the name or number 3 Dial the name or number then select a call appearance Important If you press a call appearance button without first pressing Hol...

Page 102: ...an choose to speak to the person to whom you are transferring the call referred to as an attended transfer or to not speak with the person referred to as an unattended transfer or blind transfer You c...

Page 103: ...he call may be redirected to the person s voice mail b The phone changes the summary display to c If you want to proceed to transfer the call place the phone on hook or press the Transfer key again d...

Page 104: ...ends the call If the LED on that call appearance button was off indicating the call appearance was inactive the phone will provide you with dial tone and you can make another call If the LED on that c...

Page 105: ...ays the DTMF digit for If you have not reserved a call appearance the phone enables speaker mode and silently dials the number 8 7 2 2 List of Recent Names or Numbers Dialled If you press the Redial k...

Page 106: ...e memory location You do not need to press the Enter button or 1 The phone turns off the LED plays the DTMF digit for and silently dials the number If you have not reserved a call appearance the phone...

Page 107: ...rst name in the phone book that begins with the first letter on the key If there is no such entry the display does not change If you press the key within one second the display shows the first name in...

Page 108: ...ess of the caller the date and time that you received the call 2 Press the Up and Down buttons to move through the list of names or numbers 3 If you were dialling following receipt of dial tone press...

Page 109: ...normally do so 2 Press the Conf key The phone selects another call appearance and provides you with dial tone The phone changes the LED on the first call appearance to be lit continuously orange 3 Dia...

Page 110: ...a different phone use the park feature as described in section 7 6 on page 64 8 8 3 Resuming a Conference Call When the conference call is on hold and you want to resume conversation with the confere...

Page 111: ...icipants in the conference call can hear the call progress tones g Once the called party answers he or she is immediately in the conference call and all participants can hear the conversation The phon...

Page 112: ...reen and you can talk with the calling party e If you do not want the person that has called to join the conference call Press the call appearance button that is lit continuously green That terminates...

Page 113: ...free and the phone will turn off the LEDs on those call appearance buttons 8 9 Calculator 8 9 1 Functions The calculator can perform simple additions subtractions multiplications and divisions with a...

Page 114: ...y Zero If you divide a number by zero the phone displays the symbol for infinity For example 8 9 6 Editing You can edit your entries by using the volume keys in a similar manner to that described in s...

Page 115: ...the LED on the calculator button and displays information about the call Receiving a call is described in section 8 4 on page 85 When the phone is not in calculator mode the five function keys Redial...

Page 116: ...106 ZIP4x4 User s Manual...

Page 117: ...o suit your needs See section 9 5 on page 120 Protected Settings Adjust the communications settings so that the phone works within your network See section 9 6 on page 131 Self Test Test the functiona...

Page 118: ...the keypad in character mode and shows Func abc on the top row 3 Specify the name of the person whose address you are trying to find using the character mode as described in section 8 2 6 on page 76...

Page 119: ...d new contact 2 The display shows The phone automatically places the keypad in character mode and shows Func abc on the top row 3 Type the name of the contact using the character mode as described in...

Page 120: ...er than 19 characters the display scrolls to show just 19 characters The maximum length of the SIP URI can be 64 characters After you have typed the 64th character the cursor remains on the last chara...

Page 121: ...earance button or go off hook The phone exits the menu function 13 To display the phone book menu press the Esc button To exit the menu function without calling the contact press the Menu button 9 2 3...

Page 122: ...tes it has saved the information and you can dial the contact or exit the function 9 2 4 Delete To delete the information you have saved about a contact do the following 1 Select Menu Phone Book Delet...

Page 123: ...the To line using one of the following methods enter the recipient s extension enter the recipient s address from the keypad using the method described in section 8 2 6 on page 76 for entering an alph...

Page 124: ...ing actions Select Delete in the Response line and press the enter key The resulting display asks you to confirm the deletion of the message Select Yes to delete the message and return to the inbox Se...

Page 125: ...esponse line and press the enter key The resulting display asks you to confirm the deletion of the message Select Yes to delete the message and return to the inbox Select No to return to the message S...

Page 126: ...versions of the phone See section 9 4 4 on page 119 9 4 1 Times When you select Menu Information Times the ZIP4x4 shows the following displays You can only view this information Use the Up and Down b...

Page 127: ...ng of the calls you have made or received This feature is not supported in version 1 1 SIP Log This shows a listing of the protocol messages sent from or received by your phone This feature is not sup...

Page 128: ...l time You should use the ac adapter if you have one regardless whether the phone can be powered from the LAN TFTP Address This is what has been configured manually or obtained by DHCP If the DHCP ser...

Page 129: ...port for existing features The boot code permanently resides on the phone and you cannot modify it You may need to provide the hardware version and date of manufacture if you need support on the phone...

Page 130: ...length of time that the phone should display messages See section 9 5 6 on page 127 Regional Options Select the country language and how you want the date and time presented See section 9 5 7 on page...

Page 131: ...you will keep the selection to never Each time the phone powers on it retains the user settings that you have entered If you select on next power on the phone takes its user settings from the configur...

Page 132: ...Enter button The phone restarts and shows the display described in section 4 2 3 on page 26 The phone operates from that point forward The phone will overwrite configuration parameters with data recei...

Page 133: ...om audio features 4 If you make a selection other than custom the phone changes the display to that shown in step 2 5 Select internal ring tone and press the Enter button the display shows This exampl...

Page 134: ...shown in step 2 9 Press hold reminder and press the Enter button The display shows This example shows four rows though in practice the display can show only three rows at once As you press Up and Down...

Page 135: ...5 on page 122 1 When you select custom the display shows The phone shows a new bar every second and maintains the total time on the right of the third row of the display Every 10 s the phone clears th...

Page 136: ...The ZIP4x4 displays this message if the HTTP server does not exist or does not respond c The ZIP4x4 displays this message if the HTTP server denies access 3 d The ZIP4x4 displays this message if the...

Page 137: ...display changes to 2 Use the keypad to enter a number between 2 and 10 This represents the time in seconds for which the event will be displayed The default value is three seconds 3 Press the Enter bu...

Page 138: ...which informs you of an incoming call 1 The selection is also used to narrow your choices of time zones 3 Select the country press the Enter button press the Down button and press the Enter button ag...

Page 139: ...ton press the Down button and press the Enter button again The display changes to This determines whether the phone shows the date before or after the time for example 6 Select the format you want and...

Page 140: ...ormat for the date The choices depend whether you have selected to display seconds or not If you have chosen to not display seconds the choices are This example shows 12 rows though in practice the di...

Page 141: ...indicates that you need a password to modify the settings When you select Menu Protected Settings the display shows This example shows eight rows though in practice the display can show only three row...

Page 142: ...able to change any of the protected settings described in the remainder of this section 9 6 If you enter the password incorrectly the screen remains prompting you to enter the password again If you en...

Page 143: ...ge any of them unless you have previously entered the password If you have entered the password you can modify any of the parameters The first screen shows This example shows ten rows though in practi...

Page 144: ...nually configure Subnet Mask This identifies the subnet mask for the phone Default Gateway This is the IP address for the gateway on the same subnet on which the phone resides DNS Server This is the I...

Page 145: ...s as an FQDN or an IP address address of the SIP registrar server you can specify this as an FQDN or an IP address address of the voice mail server you can specify this as an FQDN or an IP address RTP...

Page 146: ...nless you have previously entered the password If you have entered the password you can modify any of the parameters The first screen shows This example shows fifteen rows though in practice the displ...

Page 147: ...0 The first call appearance uses port 1760 to receive media and port 1761 to receive RTCP control information The second call appearance uses ports 1762 and 1763 The highest port in use is 1767 The RT...

Page 148: ...not supported Invite Retransmission This parameter specifies the number of unsuccessful INVITE transmissions before the phone switches to the backup proxy Valid settings range from 1 to 6 Non Invite...

Page 149: ...following 1 If you have not already done so enter the password as described in section 9 6 1 on page 132 so that you have rights to make the changes 2 Select VLAN from the menu Menu Protected Setting...

Page 150: ...phone and Ethernet circuit P1 are included in the VLAN or not The phone shows a U if the circuit is included in the VLAN but untagged b T if the circuit is included in the VLAN and tagged c E if the...

Page 151: ...ged member of one VLAN and then set it to be an untagged member of a different VLAN the phone changes the initial setting to be excluded from the VLAN 16 Configure the CoS setting IEEE 802 1p The phon...

Page 152: ...QDN so the phone automatically enables character entry mode Voice Mail Specify the name or number for the server that stores voice mail The name or number of the voice mail is saved at memory location...

Page 153: ...ation from the DHCP server This is always specified as an FQDN so the phone automatically enables character entry mode 9 6 6 Audio This selection allows you to control the way speech and ringing tones...

Page 154: ...f In the one case the phone usually attempts to establish a secure connection and in the other case the phone usually attempts to establish an insecure connection Final control is left to the user If...

Page 155: ...from that location the phone stores it in its memory Therefore there is no increase in network traffic with each incoming call and no delay in announcing the call to the user For a ring tone the phone...

Page 156: ...p and Down the display scrolls through the list of choices The selections are shown in the following sections 9 7 2 Ping This causes the phone to send an ICMP echo request message to an IP device and...

Page 157: ...of the host which may be resolved from what you typed On the second row the phone displays the number of the message 1 to 99 whether it received a reply or not and the round trip delay The phone calcu...

Page 158: ...t LAN Press the Enter button when you have done so The phone displays The phone sends data packets from P1 to P2 from P2 to P1 from P3 to LAN and LAN to P3 It sends up to 999 packets out of each circu...

Page 159: ...one for each of the 15 buttons and one each for the hook switch and headset switch The mapping of the buttons to the positions on the display is left to right top to bottom These are represented by t...

Page 160: ...section 9 7 1 on page 146 9 7 5 LEDs This allows you to verify that each of the LEDs is functioning When you select this the display shows The phone turns of all LEDs then lights each of the LEDs in t...

Page 161: ...urns off all of the LEDs 9 7 6 LCD The phone displays several graphical patterns followed by the Zultys logo The first display is The phone shows a vertical line that moves from left to right It then...

Page 162: ...ne displays the Self Test menu shown in section 9 7 1 on page 146 The phone restores the contrast setting in effect prior to your running the test 9 7 7 Audio This allows you to test the audio paths m...

Page 163: ...the handset If you do not have a headset connected the phone will time out after 10 s and test the speaker Lastly the phone displays Speak into the microphone used for speaker mode for this test Pres...

Page 164: ...154 ZIP4x4 User s Manual...

Page 165: ...mation section 9 4 Times Difference from GMT Phone registered Phone power on Total talk time Phone connected Records Call log SIP log Communications Ethernet circuits Configuration file Power TFTP add...

Page 166: ...sword Enter Log out Change IP Communications DHCP Default gateway NTP server RTP start port SIP protocol Phone address DNS server TFTP server SIP receive port DSCP Subnet mask Secondary DNS SIP outbou...

Page 167: ...hen the call is connected the LED is continuously lit green green for each quarter second When the call is on hold the LED is green for half a second then off for half a second Function LED Color Deta...

Page 168: ...See section 8 1 1 on page 71 for details The LED is lit continuously green when another user has logged into your phone or when you or another person has logged into an ACD group and the headset is n...

Page 169: ...for details The LED is lit continuously after you press the Page button and before you select a paging address The LED flashes red for 250 ms and is off for 250 ms when you are making a paging announc...

Page 170: ...160 ZIP4x4 User s Manual...

Page 171: ...configuration files This appendix describes the function composition and implementation of ZIP4x4 configuration files C 2 Configuration File Types The ZIP4x4 phone obtains its configuration from two s...

Page 172: ...address cfg For example 0050C2180FD8 cfg is the specific configuration file for a ZIP4x4 phone that has the MAC address 00 50 C2 18 0F D8 C 3 Configuration File Format Common and specific configuratio...

Page 173: ...functional group Parameters in each table are listed in alphabetic order Many parameters correspond to an equivalent menu command the tables refer to the section describing the menu command for each...

Page 174: ...s 32 bit IP address in dotted decimal notation Default value is NULL string section 9 6 2 on page 133 ntp_server_addr Parameter is IP address of NTP server Used for manual configuration when use_dhcp...

Page 175: ...configuration file Default value is ZIP4x4 section 5 2 on page 36 tftp_server_addr IP address of TFTP server Parameter used only if use_dhcp is set to no or DHCP does not return a TFTP server DHCP opt...

Page 176: ...call_park_extension Specifies the name or extension of the call park server Default value is 7 section 9 6 5 on page 141 device_id Specifies the user portion of the SIP URI Default value is MAC addres...

Page 177: ...se phone registers with proxy server register_w_proxy must be set to yes none registrar_addr SIP registrar server address When this value is set phone attempts to register with this server instead of...

Page 178: ...tion This parameter must always be set to yes register_w_proxy This parameter enables the phone to register with the proxy server This parameter must always be set to yes C 4 2 3 Sample Configuration...

Page 179: ...e SIP URI device_id West The Display Name is sent in SIP messages display_name Zultys ZIP4x4 This must always be set to yes use_proxy yes register_w_proxy yes proxy_addr 10 1 32 224 proxy_port 5060 vo...

Page 180: ...fault value is 10 none headset_volume Adjusts the headset volume Values range from 0 silent to 20 loud Default value is 10 none lcd_contrast Adjusts the LCD contrast Values range from 1 light to 20 da...

Page 181: ...circuits_a Defines the VLAN inclusion status of the five ZIP4x4 circuits for VLAN A Phone P1 P2 P3 and LAN respectively Valid settings for each circuit include T tagged U untagged and E excluded Value...

Page 182: ...the range from 1 to 4094 1 The specified VLAN is not used 1 to 4094 VLAN ID for the specified VLAN Default value is 1 for each VLAN setting section 9 6 4 on page 139 VLAN_CONFIG mode 1 vlan_id_a 1 ci...

Page 183: ...g tone setting as specified by int_ring_tone Default value is yes section 9 6 6 on page 143 ext_cust_ring Specifies the file that provides external ring tone when ext_ring_tone is set to 4 custom File...

Page 184: ...pecifies the call waiting tone that is played when you are talking on the phone and the phone receives another call Valid settings range from 0 to 5 as follows 0 short high beep 1 long high beep 2 sho...

Page 185: ...pecifies the call progress tones used by the phone as defined by country variation Valid settings include Australia Canada France Germany Ireland Israel Italy Japan Korea New Zealand UK and USA Defaul...

Page 186: ...is ZIP 4x4 SIP Phone section 9 5 2 on page 121 password Specifies password required to change the protected settings Valid passwords contain four to fifteen numeric 0 9 digits Default password is 9858...

Page 187: ...inutes and seconds l M S f Figure C 14 Time Format Strings Supported by the ZIP4x4 Desired Date Format Format String Sun 06 Oct 03 a d b y 10 6 2003 m d Y 10 6 2003 m d Y 10 6 03 Sun m d Y a 10 6 03 S...

Page 188: ...function properly if an unsupported combination is used C 4 6 4 Sample Configuration File Figure C 18 displays the Audio Information settings section from a sample configuration file Desired Number Fo...

Page 189: ...t protocol LAN local area network MAC media access control MDI media dependent interface NTP network time protocol PBX private branch exchange PCM pulse code modulation PHB per hop behavior PIN person...

Page 190: ...180 ZIP4x4 User s Manual VLAN virtual local area network...

Page 191: ...62 parameter entries 163 specific 162 configuration parameters audio 173 general 175 hardware 170 network 163 SIP 166 VLAN 171 congestion tone 82 connected call 82 connection time 116 custom tones 125...

Page 192: ...ork busy tone 82 network configuration parameters 163 never on encryption 54 144 no ring tone 85 normally off encryption 53 144 normally on encryption 53 144 not connected 30 NTP 32 number format 128...

Page 193: ...chnical support 15 terminating a call 94 TFTP 30 135 time difference from GMT 32 116 time offset 116 training 12 transfer see call transfer U unattended transfer 92 updating software 39 user button 58...

Page 194: ...184 ZIP4x4 User s Manual...

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