Zultys ZIP2, User Manual

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ZIP2 User’s Manual
3.2.3 Items Included with Each Phone
Carefully open the box that contains the ZIP2 and verify you have the following items:
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phone body
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handset and handset cord
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ac adapter for your country
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Ethernet cord
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User’s Guide
3.3 In Case of Damage or Malfunction
Notify your Zultys sales or service representative under any of the following conditions:
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the shipping container or any of the contents appear damaged
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an item is missing
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there is a discrepancy between the packing slip and the equipment received
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the equipment does not function correctly
Your local Zultys sales representative will arrange for repair or replacement, at Zultys’s discretion.
In certain cases, Zultys may require a claim settlement.
3.4 Returning Items for Repair or Replacement
3.4.1 Warranty Coverage
Before returning merchandise to Zultys for repair or replacement, you must ensure that the items
are under warranty. Read chapter 2, starting on page 7, for details on the warranty of Zultys’s
products. If you are unsure about the warranty of your merchandise, call your local Zultys sales
representative for clarification. You must obtain an RMA before returning any merchandise to
Zultys; this includes equipment covered under warranty.
For merchandise not under warranty, Zultys offers an extended warranty. Call your local Zultys
sales representative for pricing on an extended warranty for your merchandise.
3.4.2 Obtaining RMA Number
If you believe that something is wrong with the equipment, call Zultys’s inside sales department
to obtain a return merchandise authorization (RMA) number. If the problem is technical in nature,
Zultys may first try to diagnose the problem over the telephone. If the problem cannot be
resolved over the telephone, Zultys will issue an RMA number and give you specific instructions
for the return of the merchandise to Zultys’s facilities.
If you have purchased Zultys’s products through a distributor outside the US, contact the
distributor for specific instructions. Zultys issues RMA numbers for customers who buy its
products directly from Zultys. Distributors will offer their own service and support for Zultys’s
products.