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A p p e n d i x D

Acronyms

ACD

automatic call distributor

AEC

acoustic echo cancellation

CAS

channel associated signalling

CoS

class of service

DHCP

dynamic host configuration protocol

DND

do not disturb

DNS

domain name service

DTMF

dual tone multi-frequency

FQDN

fully qualified domain name

GMT

Greenwich Mean Time

HTTP

Hypertext Transfer Protocol

ICMP

Internet control message protocol

IEEE

Institute of Electrical and Electronic Engineers

Internet protocol

LAN

local area network

MAC

media access control

MDI

media dependent interface

NTP

network time protocol

PBX

private branch exchange

PCM

pulse code modulation

PHB

per hop behavior

PIN

personal information number

PSTN

public switched telephone network

QoS

quality of service

RTCP

real time transport protocol control protocol

RTP

real time transport protocol

SIP

session initiation protocol

SNMP

simple network management protocol

SNTP

simple network time protocol

TCP

transmission control protocol

TFTP

thin file transfer protocol

Summary of Contents for ZIP2

Page 1: ...ZIP2 Version 3 38 0 User s Manual Zultys Technologies 771 Vaqueros Avenue Sunnyvale CA 94085 5327 USA 1 408 328 0450 http www zultys com...

Page 2: ...and the associated software are the property of Zultys Technologies and all rights are reserved No part of this document may be photocopied reproduced stored in any computer format translated to anot...

Page 3: ...Documentation Feedback 5 Chapter 2 Warranty Service and Support 7 2 1 Introduction 7 2 2 Warranty 7 2 2 1 General 7 2 2 2 Products Sold in the USA to USA Customers 7 2 2 3 Extended Warranty for Produ...

Page 4: ...17 3 4 7 Correspondence 17 Chapter 4 Installation 19 4 1 Preparing the ZIP2 for Use 19 4 1 1 Handset 19 4 1 2 Power 19 4 1 3 Connecting to the Network 20 4 2 Power On 20 4 2 1 Quick Flash of LEDs at...

Page 5: ...2 Using the Keypad 35 6 2 1 Numeral Keys 35 6 2 2 Special Purpose Keys 36 6 2 3 Keystroke Combinations 37 6 3 Handset and Speaker 37 6 3 1 Handset 37 6 3 2 Speaker 37 6 3 3 Volume Switches 37 6 4 LED...

Page 6: ...ll 45 7 8 2 Other Party Terminates the Call 46 Appendix A Download and Configuration Utility 47 A 1 Introduction 47 A 1 1 Accessing the Download and Configuration Utility 47 A 1 2 Interface Structure...

Page 7: ...arameters 64 B 4 3 SIP Configuration Parameters 67 B 4 4 SIP Extension Parameters 71 B 4 5 VLAN Configuration 74 B 4 6 Audio Configuration 76 B 4 7 Out of band Signalling Information 79 B 4 8 Localiza...

Page 8: ...vi ZIP2 User s Manual...

Page 9: ...com This manual on the ZIP2 can be used by a user who wants to understand in detail how features and functions of the phone operate End users who do not need the depth of information contained in this...

Page 10: ...s all of the common functions of a business telephone set By using Session Initiation Protocol SIP for call control the ZIP2 is compatible with any standard SIP server Figure 1 1 displays a frontal vi...

Page 11: ...he phone to suit your preferences what to do when you are convinced there is a problem Zultys Part Description 90 05200 White ZIP2 with ac power supply for N America Taiwan and Japan 90 05201 White ZI...

Page 12: ...atory bodies Important This notice contains special information that should not be ignored Caution This notice calls attention to a condition or procedure which if not observed could result in damage...

Page 13: ...6 Colophon This document was produced on personal computers using Adobe s FrameMaker for Windows The printed book is printed by an offset process The headings are set in Swiss 721 Bitstream s version...

Page 14: ...6 ZIP2 User s Manual...

Page 15: ...ducts as outlined below In the USA the purchaser is the end user For international sales the purchaser is Zultys distributor who has sold you the end user the product 2 2 2 Products Sold in the USA to...

Page 16: ...n the date you received the product 2 2 2 4 Confirmation of Delivery Date If you request warranty Zultys may require proof of your date of purchase of the system You will need to provide Zultys with a...

Page 17: ...or at a time when you no longer have coverage Contact your Zultys sales representative for current pricing 2 2 4 Products Sold Outside of the USA If you have purchased your product from a distributor...

Page 18: ...or for verification of program errors For Licensed Materials that are supplied to you the word purchase or similar or derivative words used in this manual or on any purchase order is understood to mea...

Page 19: ...overs your ZIP2 for a period of one year The software subscription entitles you to software updates that may include new or enhanced features problem fixes or both Zultys alone will determine in what...

Page 20: ...you should contact them first about questions related to the product The reseller that sold the product to you has charged you money for this support and you should therefore expect that they will as...

Page 21: ...that you think is wrong 2 When you call ensure you have your ZIP2 close by 3 Ensure that your surrounding area is quiet and that you can hear the technical support person 4 Zultys technical support c...

Page 22: ...14 ZIP2 User s Manual...

Page 23: ...the packing slip with your purchase order Ensure that there are no discrepancies and then install the ZIP2 as described in chapter 4 starting on page 19 Important If you suspect that there are discrep...

Page 24: ...Zultys s products If you are unsure about the warranty of your merchandise call your local Zultys sales representative for clarification You must obtain an RMA before returning any merchandise to Zul...

Page 25: ...rs and cushioning material similar to those originally used are available from Zultys If it is inconvenient to obtain supplies from Zultys use a strong double walled shipping carton Place about 70 mm...

Page 26: ...18 ZIP2 User s Manual...

Page 27: ...have a power switch Figure 4 1 displays the location of the DC In socket Important You should only use an ac adapter provided by Zultys If you are unable to obtain this use an adapter that has a dc o...

Page 28: ...hat the power plug is fully inserted into the phone If the power plug is not fully inserted the LEDs may flash as normal but the phone will not be operational and you will not receive dial tone 4 2 2...

Page 29: ...er settings DHCP is disabled IP Address is 168 192 1 100 5 2 1 DHCP Support The ZIP2 can automatically obtain its configuration from the DHCP server when the DHCP option is enabled 5 2 1 1 Activating...

Page 30: ...er See section B 4 2 on page 64 5 3 Configuring the ZIP2 Phone The ZIP2 phone provides a web interface to its Download and Configuration Utility Through this utility you can modify the network paramet...

Page 31: ...he TFTP server If you fix the name of the IP address the utility will expect you to enter all other parameters Most home firewalls and NATs provide their address as the TFTP server address in the DHCP...

Page 32: ...ocol port number The default port for both TCP and UDP transports is 5060 which is the value recommended by the SIP specification Domain Name This is the domain name which will be used along with the...

Page 33: ...information refer to Appendix C starting on page 85 Transport The ZIP2 supports UDP and TCP Phone Number This data entry box is not supported CallerID Name This is the Caller ID text that is sent by...

Page 34: ...pport parameter enter the IP address or FQDN of the paging server enter the paging port select the codec used by the paging server in the appropriate data entry boxes 5 3 5 STUN The STUN protocol spec...

Page 35: ...outside world To implement STUN specify the IP address or FQDN of the STUN server and the STUN port on the ToS DiffServ STUN panel as shown in figure 5 5 5 3 6 Configure other options The Download and...

Page 36: ...on the panel Step 1 Enter the IP address of the TFTP server and the name of the file in the data entry box as shown in figure 5 7 Press the Start TFTP Download button Step 2 The download program gener...

Page 37: ...rom the main menu then select Reset and execute Main Application and then press the Reset button 5 4 Updating Settings and Software After completing the initial configuration you can use the Download...

Page 38: ...30 ZIP2 User s Manual Figure 5 9 Download Panel Downloader Mode Figure 5 10 Download Panel TFTP Download...

Page 39: ...in menu bar option enter the desired configuration settings press the button at the bottom of the panel then Reset the phone To download new application code refer to section 5 3 8 on page 28 To reset...

Page 40: ...2 on page 39 The ZIP2 will not play a dial tone if it cannot locate a DHCP server 2 Connect to the TFTP server The phone accesses the TFTP server to locate a configuration file that is common for all...

Page 41: ...any phone calls 5 5 2 Boot up Process Variations Although the Default process provides the preferred implementation of the ZIP2 phone you can also disable the DHCP setting and set as constant such pa...

Page 42: ...34 ZIP2 User s Manual...

Page 43: ...switch permit you to have two simultaneous conversations These are referred to as two calls not two lines 6 1 1 First Call Appearance When you pick up the handset on an idle ZIP2 and make a call you a...

Page 44: ...once then press the appropriate key to select the alternative function Important Do not press the Func key and another key simultaneously The ZIP2 can read only a single key being pressed at a time Th...

Page 45: ...n the first call appearance and a call on the second call appearance press the Func key and then the key marked Toggle See chapter 7 starting on page 39 for detailed instructions on performing these o...

Page 46: ...Manual The small yellow LED next to the speaker button indicates power on status and speaker mode The large red LED above the keypad indicates power on status incoming calls and the presence of voice...

Page 47: ...peaker is inactive the phone turns off the LED The speaker allows you to listen to dialling signals without using the handset The speaker is not part of a speakerphone so you cannot conduct a conversa...

Page 48: ...the DTMF tones to the handset or speaker as you type the digits 3 When you have finished entering all the digits do one of the following a Press the key b Wait two to six seconds after which time the...

Page 49: ...you may hear busy tone 7 3 2 Far End Busy If the person you are calling is busy the phone either plays the busy tone for your country or the busy tone that is generated by the phone network at the far...

Page 50: ...lling party terminates the call attempt or until your phone system alternatively routes the call 7 4 3 2 Do Not Disturb DND When the phone is in Do Not Disturb mode the ZIP2 immediately rejects any ca...

Page 51: ...t want him or her to hear you press the Speaker button The phone disconnects the handset which includes the microphone input To resume a 2 way conversation press the Speaker button again When you plac...

Page 52: ...ination does not work during a conference call 7 5 4 Transfer You can transfer a call you made to or a call you answered from another person inside or outside of the enterprise To transfer a call 1 En...

Page 53: ...eaves the conference call the call appearance that was occupied by the leaving party becomes available If you drop out of the conference all other calls in the conference are terminated The Hold key d...

Page 54: ...46 ZIP2 User s Manual 7 8 2 Other Party Terminates the Call When the person that you are talking with goes on hook your ZIP2 phone plays a busy signal until you go on hook...

Page 55: ...e of the window Main menu bar options include Home LAN SIP CODEC System Download and Reset The secondary menu runs horizontally directly above the configuration parameters Secondary menu bar options d...

Page 56: ...wnloader Code The Application Code provides all ZIP2 functions Updates to the ZIP2 phone almost always require an update to the application code Downloader Code Version The downloader code is the ZIP2...

Page 57: ...to an Ethernet network The MAC address of a device is assigned when the device is manufactured Subnet Mask This indicates the ZIP2 phone s subnet mask Default Gateway This indicates the IP address of...

Page 58: ...IP Address of the gateway DNS server and TFTP server along with the host and domain name of the network to which the phone connects TFTP Override Server Most home firewalls and NATs provide their add...

Page 59: ...the time you press the Save SIP Settings button will be filled on the basis of information provided via DNS SRV Server Address This is either the IP address or the Fully Qualified Domain Name FQDN of...

Page 60: ...once every 1800 seconds A 2 5 2 Gateway Settings Enter the following gateway settings as follows Dial Plan x T x x T x For more information refer to appendix starting on page 85 Transport The ZIP2 su...

Page 61: ...t ietf sipping mwi 02 Support PRACK method with provisional response utility Implemented per RFC 3312 Encode SIP URI with user parameter Adds User Phone to SIP request URIs Send INVITE with Timer head...

Page 62: ...figured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 59 A 2 8 ToS DiffServ STUN This panel configures Layer 3 I...

Page 63: ...a connection to the outside world To implement STUN specify the IP address or FQDN of the STUN server and the STUN port on the ToS DiffServ STUN panel as shown in figure A 8 A 2 9 VLAN The VoIP VLAN C...

Page 64: ...m for playout A 2 10 3 Paging Support Paging support options allow the ZIP2 to play page announcements sent from the Paging server To enable paging on the phone select the Enable Paging Support parame...

Page 65: ...ve Password button to save the configured values to the phone Settings do not take effect until you power cycle the phone or execute a Reset command see section A 2 16 on page 59 Figure A 10 Audio COD...

Page 66: ...until you power cycle the phone or execute a Reset command see section A 2 16 on page 59 A 2 13 Ringer Tone The ZIP2 offers eight different ring tones to alert you of incoming calls To access the Ring...

Page 67: ...e provides the software that operates the ZIP2 phone To load the application code onto the phone access the Download panel shown in figure A 15 by selecting Download from the main menu bar You can dow...

Page 68: ...from the phone for a few seconds To reset the phone access the Reset panel shown in figure 4 by selecting Reset from the main menu then select Reset and execute Main Application and then press the Res...

Page 69: ...ion File The common configuration file sets parameters on all phones within an enterprise that are to have the same values Parameters that are normally set within a common configuration file define th...

Page 70: ...an example of parameter settings in a configuration file Parameter names and values are case sensitive and must be separated by white space space or tabs The name and value of a parameter must be on t...

Page 71: ...ecifies password required to change the protected settings Valid passwords contain four to fifteen numeric 0 9 digits If not specified the phone is not password protected Default value is an empty str...

Page 72: ...15 Valid settings are FQDN or IP address in dotted decimal notation Default value is an empty string section 5 3 2 on page 23 3 35 IF0DNSHOSTNAME Parameter is name of the FQDN of the host used for ma...

Page 73: ...central management TFTP server at the company headquarters This option can be ignored on a local LAN only deployment B 4 2 2 Sample Configuration File Figure B 5 displays the Network Configuration se...

Page 74: ...P2 IF0DHCP FIXED Fixed IP IF0IPADDRESS 10 1 1 50 IF0IPNETMASK 255 255 255 0 IF0IPGATEWAY 10 1 1 1 IF0DNS 10 1 10 5 IF0DOMAINNAME foo com IF0DNSHOSTNAME itsme foo com TFTPSERVER 10 1 10 1 Figure B 5 Sa...

Page 75: ...enables backup SIP server registration NO disables backup SIP server registration Default value is YES section 5 3 3 1 on page 24 3 35 DIALPLAN If field is not empty the ZIP2 will attempt to match inp...

Page 76: ...in dotted decimal notation or a FQDN If this field is left unspecified or the field is empty the phone will perform a DNS SRV lookup to discover the local SIP Proxy server for your DNS domain If the...

Page 77: ...the phone will perform a DNS SRV lookup to find the SIP Proxy server for this domain B 4 3 2 Mandatory Parameter Settings Although the following parameters are properly set by the default values it is...

Page 78: ...RIP 10 1 1 100 SIP Backup Proxy BACKUP_SERVERPORT 5060 SIP Backup server port number BACKUP_SERVERREGISTER YES Register with SIP backup server DIALPLAN x T x x T x local dial plan TRANSPORT_TYPE UDP U...

Page 79: ...transmissions before phone switches to the backup proxy Valid settings range from 1 to 10 Default value is 6 section A 2 6 on page 53 3 35 SIP_REXMT_REQUEST Specifies number of unsuccessful retransmis...

Page 80: ...tivity to a remote central SIP Server Setting a low number of retransmits for SIP requests transparently fails over to the local SIP Backup gateway in the event the WAN or other connection to the main...

Page 81: ...r must be used in tandem with SIP Extensions retries BACKUP_SERVERIP 10 1 1 100 SIP Backup Proxy BACKUP_SERVERPORT 5060 SIP Backup server port number BACKUP_SERVERREGISTER YES Register with SIP backup...

Page 82: ...Valid settings range from 0 to 7 Default value is an empty string section A 2 4 on page 50 3 35 IF0VLANTAG Defines the VLAN tag for all outgoing packets Valid settings range from 0 to 7 Default value...

Page 83: ...IP Server host name or address Leave blank to search automatically via DNS SRV SERVERPORT 5060 SIP Server Port number DOMAINNAME zultys com Used as host part of SIP REGISTER AOR SERVERREGISTER YES Reg...

Page 84: ...e 56 3 35 G711AON Specifies whether to offer G 711 A Law as the speech encoding method Default value is YES sectionA 2 10 1 on page 56 3 35 G711APACK Specifies the packetization interval for G 711 A L...

Page 85: ...rvals are 10 20 30 40 50 60 70 80 90 and 100 msecs respectively Default value is 20 msecs sectionA 2 10 1 on page 56 3 35 PAGINGCODEC Specifies the Paging stream Codec the phone will accept G711U G 71...

Page 86: ...DNS SRV SERVERPORT 5060 SIP Server Port number DOMAINNAME zultys com Used as host part of SIP REGISTER AOR SERVERREGISTER YES Register with SIP server G711UON YES G711UPACK 20 G711USS NO G711AON YES G...

Page 87: ...ing is sent only at ABCD event changes such as a hook status change CONTINUOUS ABCD signalling is sent continuously for the duration of a state such as on hook and is not sent for the inverse of the s...

Page 88: ...54 3 35 TELEVENTPAYLOAD Specifies the dynamic payload type codec designator to use for DTMF signalling This is an arbitrary number between 96 128 per RFC 1890 RTP payload spec Can cause interoperabili...

Page 89: ...does not return NTP server DHCP option 42 Parameter value is an IP address in dotted decimal notation Default value is an empty string section A 2 12 on page 58 3 35 TIMEZONE Specifies the time zone...

Page 90: ...4 section A 2 8 on page 54 3 35 RTP_TOS Configures DiffServ layer 3 QoS setting for RTP All voice packets RTP leaving the phone will have the ToS byte in the IP header set to this value Valid settings...

Page 91: ...the string private section A 2 14 on page 59 3 35 TRAPHOSTCOMMUNITY Specifies the SNMP Trap community string Default value is an empty string section A 2 14 on page 59 3 35 TRAPHOSTIPADDRESS Parameter...

Page 92: ...84 ZIP2 User s Manual...

Page 93: ...r T t The timer is activated after a two second delay if all other elements of the dial plan are satisfied For instance a dial plan of xxxT xxxxx will immediately match 5 digits and will also match an...

Page 94: ...dial string C 3 Sample Dial Plans The following sections provide examples of valid ZIP2 dial plans C 3 1 Simple Dial Plans 0T xxxxxxx Matches any seven digit string 5559876 or an operator on 0 2 4 8...

Page 95: ...stitute of Electrical and Electronic Engineers IP Internet protocol LAN local area network MAC media access control MDI media dependent interface NTP network time protocol PBX private branch exchange...

Page 96: ...88 ZIP2 User s Manual UDP user datagram protocol URI uniform resource identifier URL universal reference locator VLAN virtual local area network...

Page 97: ...onfiguration 49 LAN status 48 localization 58 out of band signalling 54 reset 59 ringer tone 58 security 56 SIP configuration 51 SIP stack extensions 53 SNMP 59 ToS DiffServ 54 VLAN 50 VoIP VLAN 55 do...

Page 98: ...r 24 SIP stack extensions 53 SNMP 59 SNMP configuration parameters 83 software license agreement 10 pre released 11 released 11 subscription 11 update 29 update subscription 11 software updating 29 sp...

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