Aastra 6737i User Manual Download Page 1

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___________________________________________________________________________________________

6757i IP PHONE USER GUIDE - CLEARSPAN

AASTRA - 2863-001

PAGE 1 OF 112

2811 Internet Blvd
Frisco, Texas 75034-1851
Tel +1 469 365 3000
Tel +1 800 468 3266
www.aastrausa.com

AASTRA 6737i IP PHONE

2863-001

Firmware Version 3.2.2

Summary of Contents for 6737i

Page 1: ...____________________________________ 6757i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 1 OF 112 2811 Internet Blvd Frisco Texas 75034 1851 Tel 1 469 365 3000 Tel 1 800 468 3266 www aastrausa co...

Page 2: ...___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 2 OF 112...

Page 3: ...Publications will email responses to customers within seven business days of the contact Note that product support is not available through this email address For product support contact the Aastra C...

Page 4: ...ement is terminated for breach Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event...

Page 5: ...warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purpose and...

Page 6: ...___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 6 OF 112...

Page 7: ...of Figures 11 1 About this Publication 13 1 1 Overview 13 1 2 Audience 13 1 3 Organization 13 1 4 Terms and Definitions 13 1 5 References 14 2 Introduction 15 2 1 Overview 15 2 2 The 6737i IP Phone 15...

Page 8: ...p 29 3 14 Message Waiting Indicator Lamp 30 3 15 Volume Keys 30 3 16 Call Timer 30 3 17 Mute 31 4 Customize your Phone 33 4 1 Options List 33 4 1 1 Access the Options List 34 4 1 2 Call Forward Menu 3...

Page 9: ...er 69 6 6 Call Return 70 6 7 Call Waiting 70 6 8 Directed Call Pickup 71 6 8 1 Directed Call Pickup Feature Interactions 71 6 9 Directed Call Pickup with Barge In 72 6 10 Last Number Redial 72 6 11 Au...

Page 10: ...2 Callers List Functions 89 7 1 3 Missed Calls Indicator 91 7 1 4 Delete Entries in the Callers List 91 7 1 5 Exit the Callers List 92 7 2 Redial 92 7 2 1 Last Number Redial 92 7 2 2 Redial List 92 Ap...

Page 11: ...17 Figure 3 Idle State Screen 21 Figure 4 The 6737i IP Phone 22 Figure 5 Connected Call 57 Figure 6 Lock Symbol 58 Figure 7 Services Key 74 Figure 8 SCA Bridging 85 Figure 9 Missed Calls Display 91 F...

Page 12: ...___________________________________________________________________________________________ 6757i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 12 OF 112...

Page 13: ...ier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the IP address of the destination The format of an IP address is a 32 bit numeric address wr...

Page 14: ...RA 2863 001 PAGE 14 OF 112 1 5 References The following publications provide additional information for the 6737i IP phone Title Description Aastra Model 6737i Installation Guide Installation and set...

Page 15: ...IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 15 OF 112 2 Introduction 2 1 Overview The 6737i IP telephone provides communications over an IP Network using the SIP IP telephony protocol The 6737...

Page 16: ...General Requirements The 6737i IP Phone requires the following environment SIP based IP PBX system or network installed and running with a SIP account created for the 6737i phone Access to a Trivial F...

Page 17: ...ne end of handset cord into the jack until it clicks into place Then route the handset cord through the groove as shown in the illustration below Attach the handset to the other end of the handset cor...

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Page 19: ...atic updates are scheduled during non business hours or slow call periods 3 2 Startup Sequence The 6737i automatically begins the startup sequence as soon as it is connected The phone goes through thi...

Page 20: ...RA 2863 001 PAGE 20 OF 112 Updating Config 45 Checking for Firmware Do not unplug the phone 50 Do not unplug or remove power from the phone while it is restarting 3 2 2 Language Packs If language pack...

Page 21: ...i startup process is completed More Spd 100 Callers Weather Services DND L1 John Smith 1 Missed Call 08 29 11 2 19pm Voice Mail Call Forward More Callback Intercom CLID Block 1000 Figure 3 Idle State...

Page 22: ...ssage Waiting Status Lamp Volume Adjustment Keys Navigation Keys Speaker Key with Status Lamp Mute Key with Status Lamp 4 Line Appearances with Status Lamps State Based Softkeys with Status Lamps 11 L...

Page 23: ...s list While editing entries on the display the LEFT arrow key erases the character on the left and the RIGHT arrow key sets saves the option Top Softkeys 6 static programmable softkeys displaying at...

Page 24: ...tion Deactivation Call Forward No Answer to Voice Mail Activation Deactivation Conference Establishes a 3 way conference Call Return Enables you to call the last party that called you whether or not t...

Page 25: ...Call Overrides the persistent presentation of the calling line ID CLID so you can allow the delivery of your identity for the next call At the end of the call the presentation of your identity to the...

Page 26: ...ce response IVR application that can be called by members of the group from any phone to manage their services and voice mailbox or to change their passcode 3 6 Clearspan Feature Access Codes The main...

Page 27: ...hat you have new voicemail messages 3 8 2 State based Softkey Display The softkey display at the bottom of the screen changes as the state of the phone changes The softkey features display in the firs...

Page 28: ...side of the phone labeled L1 L4 The associated lamps indicate the status of the line The following applies to these keys L1 is your preferred line extension Regardless of the line used on a call the...

Page 29: ...y when a call is on hold on this line appearance softkey The equivalent on a line appearance hard key is a slow flashing lamp 3 11 Line Status Lamps Line appearance hard keys L1 L4 have green lamps Li...

Page 30: ...le 2 Press the Volume keys The Ringer displays on the screen and you hear the current ringer volume You can also set the volume to OFF Set Handset Volume 1 Lift the handset You hear dial tone at the c...

Page 31: ...ature 1 During a call Press the Mute key If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call The red Mute lamp flashes The microphone icon...

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Page 33: ...rd 1 All Busy No Answer Sets the Call Forward All Busy and No Answer destinations 2 3 2 Preferences 1 Tones Sets ring tone and tone set preferences 2 Display Sets the contrast level and backlight for...

Page 34: ...dministrator password 6 Restart Phone Restarts the phone 7 Phone Lock Locks and unlocks the phone 4 1 1 Access the Options List Step Action Result 1 Press the Options key The Options List displays Opt...

Page 35: ...4 1 2 Call Forward Menu The AllAccts softkey is used to change all accounts extensions defined on the phone Step Action Result The following procedure applies to all Call Forward Modes 1 Press the Opt...

Page 36: ...Mode All State ON Number 1005 Backspace Done Cancel More Weather 5 Press Done Once the number is programmed it will not change until you change it again You can use the On and Off softkeys on the mai...

Page 37: ...to Options Preferences 2 Press Select or The Preferences menu displays The Tones option is the default 3 Press Select or The Tones menu displays Ring tone is the default Tones 1 Ring Tone 2 Tone Set S...

Page 38: ...ng Tone 2 Tone Set Select Done More Spd 100 Callers Services DND Weather 3 Press Select or The Tones Set screen displays US is the default Tone Set Italy Mexico UK US Done Cancel More Spd 100 Callers...

Page 39: ...to Options Preferences Display 2 Press Select or The Display options screen displays and Contrast Level is the first option Display 1 Contrast Level 2 Backlight Select Done More Spd 100 Callers Servic...

Page 40: ...acklight screen displays with options Backlight Off Auto Done Cancel Advanced More Spd 100 Callers Services DND Weather 4 Use and to set the backlight option 5 Press Done The choice is saved Backlight...

Page 41: ...4 1 5 Speed Dial Edit See Speeddial 4 1 6 Live Dialpad This option controls the Live Dialpad feature Live Dialpad feature ON Default The phone automatically selects a line appearance and turns the spe...

Page 42: ...ption Speaker Default The default setting Calls are placed or received using the handset or speaker Use the Speaker key to switch between handset and speaker Headset Place or receive calls using a hea...

Page 43: ...screen displays Set Audio 1 Audio Mode 2 Headset Mic Volume Select Done 3 DHSG More Spd 100 Callers Services DND Weather 2 Press Select or The Audio Mode screen displays Speaker mode is the default Au...

Page 44: ...creen displays Headset Mic Volume Low Medium High Done Cancel More Spd 100 Callers Services DND Weather 4 Press or to select the volume 5 Press Done The change is saved DHSG Electronic Hookswitch Supp...

Page 45: ...assigned and this option requires an administrator password Talk to your administrator if your phone has any difficulty with the date and time 4 1 8 2 Set Time and Date Manually If you set the time m...

Page 46: ...ght Savings Sets daylight savings time Automatic is the default 1 Go to the Daylight Savings option 2 Press Select or Daylight Savings Off 30min summertime 1h summertime Automatic Done Cancel More Spd...

Page 47: ...d States More Spd 100 Callers Services DND Weather 3 Press or to scroll to the desired time zone 4 Press Done Time Server All Time Server menus require an Administrator Password Set Time Displays the...

Page 48: ...set the date manually the phone will not try to synchronize with the Time Server until the next time the phone is restarted 1 Go to the Set Date option 2 Press Select or Backspace Done Cancel Set Dat...

Page 49: ...Select Done More Spd 100 Callers Services DND Weather IP MAC Addresses 1 Press Select or The IP and MAC addresses for the phone display IP MAC Addresses IP Address 102 70 203 48 MAC Address 00085D197B...

Page 50: ...s Done PC Port Link Down More Spd 100 Callers Services DND Weather 3 Press Done The Phone State menu displays Firmware Info 1 Go to Firmware Info in the menu 2 Press Select or The first of the Firmwar...

Page 51: ...the menu 2 Press Select or The Copyright screen displays Done Copyright Copyright 2011 Aastra Technologies www aastra com More Spd 100 Callers Services DND Weather 3 Press Done 4 1 11 Password This o...

Page 52: ...ord 4 Press Enter 5 Enter the new user password 6 Press Enter 7 Re enter the new user password 8 Press Enter The Password Changed message displays on the screen 9 Press Quit 4 1 12 Admin Menu The opti...

Page 53: ...e Cancel Restart Restart Phone More Spd 100 Callers Services DND Weather 3 Press Restart Press Cancel to cancel without restarting the phone The phone restarts 4 1 14 Phone Lock You can lock the phone...

Page 54: ...Callers Weather Services DND L1 John Smith Phone is locked 06 29 11 2 19pm Voice Mail Call Return More Callback Call Pull CLID Block 1000 Unlock the Phone 1 Go to Options Phone Lock The unlock the pho...

Page 55: ...y toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes Step Action 1 Dial the number Live Dialpad is set to ON by default Speaker mo...

Page 56: ...003 5 2 1 Answer an Incoming Call When a call rings at your phone only the softkeys needed to answer the call are displayed on the screen If the phone is already connected to a call pressing the line...

Page 57: ...L1 John Smith More Spd 100 Callers Weather Services DND 02 42 Mary Jones 1003 More Figure 5 Connected Call Use the More softkey at any time to view other available softkeys 5 4 1 Connected Call Displ...

Page 58: ...iately returns to the off hook display or the idle state display and the red status lamp on that line indicates Phone B has control of the call 5 5 Callers List and Redial List For inbound calls answe...

Page 59: ...sing a Headset Ensure that you have selected a headset audio mode by accessing the Options list For more information on how to set this audio option in your phone see the Set Audio option Step Action...

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Page 61: ...d on your system the system will ring your phone until you answer the call When you answer you are re connected to the held party With multiple calls on hold or if your held call information is not on...

Page 62: ...on hold The Goodbye key will not retrieve a held call The Hold key will not retrieve a held call You are reconnected to the call 6 1 3 Automatic Hold The 6737i CT automatically puts your current call...

Page 63: ...vate Do Not Disturb 1 Press the DND key The Do Not Disturb message displays More Spd 100 Callers Weather Services DND L1 John Smith 1000 DND On Thu May 29 9 27am Voice Mail Call Return More Callback C...

Page 64: ...e number is automatically dialed Dial Backspace Xfer More L1 John Smith 1 Mary Jones 2 1005 Cancel More Spd 100 Callers Weather Services DND You can use the Dial softkey for numbers that are not autom...

Page 65: ...ith 1 John Smith 2 David Murphy More Spd 100 Callers Weather Services DND 4 Press Xfer again Or Press the Goodbye key You are dropped from the call and the transfer completes Cancel a transfer 1 Press...

Page 66: ...p Xfer Conf L1 John Smith More Spd 100 Callers Weather Services DND 02 42 Mary Jones 1003 More 2 Press the Conf softkey You hear dial tone 3 Enter the number of the second party to add to the conferen...

Page 67: ...sh to add the second party to the conference 1 Press the Cancel softkey while the second party s phone is ringing You are reconnected to the first party Drop the second party after consultation withou...

Page 68: ...o park a call so that any member of the group can retrieve it A call can be parked against any number in the group including your own number You can only have one call parked at a time A 45 second tim...

Page 69: ...e handset The Pickup softkey appears 2 Press the Pickup softkey You hear the instructions given by the system 3 Dial the number where the call was parked plus the key Or Dial to pick up a call parked...

Page 70: ...m plays the confirmation announcement 2 Hang up 6 6 Call Return The Call Return feature enables you to call the last party that called whether or not the call was answered Step Action Result 1 Press t...

Page 71: ...re interactions introduced by this feature are described in the following table Feature Interaction Description Call Waiting It is not possible to pick up a waiting call A call must be ringing to be p...

Page 72: ...ss the Redial key 2 times Or Press the Redial key 1 time Press the Dial softkey 1 time Or Dial the Last Number Redial feature access code The last number you dialed displays on the screen and is autom...

Page 73: ...s already present the phone puts the active call on hold and answers the intercom call 6 12 3 Use the Intercom Softkey Step Action Result Place an Intercom Call 1 Press the INCM key 2 Enter the extens...

Page 74: ...he number of new voicemail messages if any exist Step Action Result 1 Press the Services softkey 2 Select Voicemail The Voicemail list displays Select Done More Spd 100 Callers Weather Services DND 1...

Page 75: ...1 Go to Options Preferences 2 Press Select or 3 Press to go to the Speed Dial Edit option 4 Press Select or The Speed Dial Edit screen displays All programmable Speeddial lamps flash More Spd 100 Call...

Page 76: ...ubsequent letters in the word If necessary use the ABC softkey to specify uppercase letters or lowercase letters when entering the name The new name displays More Spd 100 Callers Weather Services DND...

Page 77: ...move Backspace DO NOT USE 812105556666 6 16 2 Add a new Speeddial Key Press and Hold You can press and hold a programmable key or softkey that has no pre assigned function to create a new Speeddial ke...

Page 78: ...he Change softkey or press the key to select another line More Spd 100 Callers Weather Services DND Enter Name Enter Number Line 1 Save ABC Cancel Backspace Edward 2247 5 Press the Save softkey The ke...

Page 79: ...ed 8 Callers Weather Services DND Speed Dial Options Select Cancel 1 Add Back 2 Press Select The Enter Speed Code screen displays More Spd 100 Callers Weather Services DND Add Speed Dial Entry Backspa...

Page 80: ...ace ABC 7 Enter the name using the keypad Use the ABC key to toggle between upper and lower case and numbers The results display The icon points to the current entry The 1 1 indicates that the selecte...

Page 81: ...Delete Back 4 Go to the Edit option 5 Press Select Use Back to go back to the main screen and use Cancel to cancel the function 6 Make any necessary changes to the entry 7 Press Done when each screen...

Page 82: ...one The entry has a new code and moves to a new spot in the list Delete a Speed Dial entry 1 Select an entry in the list to delete 2 Press Options The Speed Dial Options screen displays More Spd 100 C...

Page 83: ...ose an entry to dial 2 Press Dial You can Dial from the main screen or from an individual entry displayed The number is automatically dialed 6 18 Speed Dial 100 The Speed Dial 100 key allows you to as...

Page 84: ...line A cancel softkey displays on the phone allowing you to abort the conference speeddial if required The following messages display Ringing Displays when the far end is ringing Conf Unavailable Bri...

Page 85: ...dministrator can enable disable this feature if required Contact your System Administrator for more information 6 21 1 Keys States and LED Behavior There are two call states on the phones that support...

Page 86: ...ne Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting Answer N A Active Hold Bridge Held Retrieve Bridge Hold private Re...

Page 87: ...s assigned to the phone that have registered voicemail accounts associated with them The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit The end of...

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Page 89: ...nd delete entries in the Callers List and dial directly from a displayed entry When the Callers List is full the oldest call records are deleted to accommodate new caller information 7 1 1 Callers Lis...

Page 90: ...Lift the handset Or Press the Speaker key Or Press a line appearance key Or Press the Dial softkey The number is automatically dialed Edit a number before you dial 1 Press the EditNum softkey The edi...

Page 91: ...issed calls is cleared from the idle screen display More Spd 100 Callers Weather Services DND L1 John Smith 1000 2 Missed Calls Mon May 12 1 47pm Voice Mail Call Return More Callback Call Pull CLID Bl...

Page 92: ...ep Action Result 1 Press the Quit softkey The idle screen displays 7 2 Redial 7 2 1 Last Number Redial You can redial the last number you dialed using the Redial key Step Action Result Redial On hook...

Page 93: ...Details Quit Delete Copy 001 2395 2 Use or to find the entry to call 3 Press the Dial softkey Or Press an available line key Or Press the Speaker key Or Lift the handset The number automatically dials...

Page 94: ..._______________________________________________________ 6757i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 94 OF 112 View Details of an entry 1 Find the entry to view 2 Press the Details softkey...

Page 95: ...keys support a variety of features including Feature Feature None Pickup Line Last Call Return Do Not Disturb DND BLF Xfer Busy Lamp Field BLF Speed Dial Xfer BLF List Speed Dial Conf Auto Call Distr...

Page 96: ...status The M675i provides an LCD screen for displaying key labels Figure 11 Model 675i Expansion Module Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i...

Page 97: ...__________________________________________ 6737i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 97 OF 112 Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List Figure 13 M675i P...

Page 98: ...98 OF 112 To use the M675i press the function key for the page you want to display on the LCD screen page 1 page 2 or page 3 and press the applicable softkey Your System Administrator can customize t...

Page 99: ...e After the user dials the feature access code the system plays an announcement to inform the user that the service has been successfully activated If the service was already active the user still rec...

Page 100: ...r s phone unless the user has another service set up such as Call Forwarding Busy Call Forwarding No Answer or Do Not Disturb 21 Call Forwarding Always Interrogation Allows the user to get the current...

Page 101: ...n the user s phone unless they have set up another service such as Call Forwarding Busy Call Forwarding Always or Do Not Disturb 61 Call Forwarding No Answer Interrogation Allows the user to get the c...

Page 102: ...the next call 68 Call Park Places a call on hold with the intent of retrieving it from another extension The call can be parked on the user s own extension or on another extension within the same gro...

Page 103: ...an ongoing call with someone in the group 55 Directed Voice Mail Transfer Transfers a caller on hold to voice mail 80 Diversion Inhibitor Prevents redirection services from being activated on the ter...

Page 104: ...as to be dialed from the location to deactivate This feature can be used from a Shared Call Appearance alternate location or a Clearspan Anywhere location 80 Make Outgoing Call as Call Center Allows u...

Page 105: ...ode Activation calls unlocking Unlocks user s calls When the user is required to provide authorization codes for outgoing calls this code allows them to unlock this requirement Having unlocked code ac...

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Page 107: ...r not working If you press the Speaker key and the speaker lamp flashes and you do not hear dial tone through the speaker the Set Audio option in the phone s Options list has been set up for headset u...

Page 108: ...on s Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly You can still use the phone but it is not registered...

Page 109: ...all display 57 connection handset and headset 17 contrast level 39 D date format 46 daylight savings time 46 Details softkey 94 directed call pickup 71 barge in 72 feature interactions 71 display 33 d...

Page 110: ...power 107 power supply 107 preferences 33 display 33 display options 39 language 33 48 live dialpad 33 41 set audio 33 42 speed dial edit 33 41 time and date 33 45 tones 33 37 R receive call 56 Redial...

Page 111: ..._________________________________________________ 6737i IP PHONE USER GUIDE CLEARSPAN AASTRA 2863 001 PAGE 111 OF 112 V visual message waiting 107 volume handset 30 headset 30 ringer 30 speaker 30 Vol...

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