Zenitel ICX 500 Installation And Operation Manual Download | Manualshive

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ICX 500 Gateway

Doc.no.A100K12202

Page 85

6.11.2. Alternative routing

Alternative routing of calls allows call completion even when the primary AlphaNet route is
down.

Alternative routing in mixed environments (AMC9 and AMC-IP)

is not supported!

6.11.3. Backwards compatibility

ICX-500 provides 100% backwards compatibility between traditional AlphaNet technologies
and new VoIP AlphaNet. The backwards compatibility allows mixing of the ICX-500 nodes
working over IP with current nodes. This makes the configuration of the system very easy,
allowing quick and precise maintenance.

6.12. Troubleshooting

In AlphaWeb, System Monitoring > AlphaNet, some information about the AlphaNet status is
listed.

•

If the node is listed: Routing information in AlphaPro is correct. If not, check NetRouting in

AlphaPro, then do a Send All followed by a reset.

•

Press Ping Test to check Status and Ping Time:

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Summary of Contents for ICX 500

Page 1: ...ICX 500 Gateway Intelligent Communication Gateway with HD Voice Installation Configuration Operation Manual A100K12202 Article number...

Page 2: ...3 ICX Web 14 3 1 Initial Connection 14 3 1 1 Logging in 14 3 1 2 Changing Default User Name and Password 16 3 1 3 Saving and Applying changes 17 3 2 System Monitoring 17 3 2 1 Node Information 17 3 2...

Page 3: ...munication controls 57 4 6 3 Communication buttons 58 4 6 4 Communication Status window 59 5 Station Configuration 61 5 1 Configuration in AlphaPro 61 5 2 Additional IP and SIP Station Configuration I...

Page 4: ...IP routing 90 7 2 3 Create access numbers 91 7 2 4 Phone numbers on DAK Key 98 7 3 Optional configuration 100 7 3 1 Incoming Calls Force Private Ringing mode 100 7 3 2 Incoming Calls Selective diallin...

Page 5: ...range 1 2 Product Information S No Product Part Number 1 Intelligent Communication Gateway ICX 500 1002000100 2 Rack Shelf for ICX 500 19 IA RS1 1002500010 3 Mounting Bracket for ICX 500 IA MB1 100250...

Page 6: ...he ICX 500 Gateway Connector Type Description Ethernet Eth0 Eth1 For initial network connection to ICX 500 use Eth0 Default IP 169 254 1 5 Username admin Password alphaadmin ICX 500 configuration is d...

Page 7: ...nt port allowing connection to the embedded web server ICX Web and connection of the PC configuration tool AlphaPro Default IP addresses Eth0 Static IP address 169 254 1 5 Eth1 Obtains IP address auto...

Page 8: ...500 is operational In a system with redundant servers the Active LED will be lit on the operational gateway and not lit on the standby gateway Link Steady green when the ethernet link 0 or 1 is up Th...

Page 9: ...Press and hold the Factory Default button o Power up the ICX 500 while the button is pressed o Keep the button pressed for approx 5 sec then release it This procedure will clear all settings done fro...

Page 10: ...essing the SD Card and Factory Default button The SD Card and the Factory Default button are located behind a protective lid Opening the lid to access SD card and the factory default button Locate the...

Page 11: ...s Mounting 2 10 1 Dimensions ICX500 Dimensions 2 10 2 Wall Shelf Mounting Using the IA MB1 mounting bracket item no 1002500020 the ICX 500 can be mounted on any flat surface such as a wall or shelf Mo...

Page 12: ...ction annotations in the correct viewing orientation you may slide the unit top or bottom down into the bracket depending on whether it is mounted on a wall desk or shelf 2 10 3 Rack Mounting Using th...

Page 13: ...the rack shelf Use the 2 countersunk type M4x8 screws to secure the unit to the rack shelf via the 2 diagonally positioned securing holes The securing holes can also be used to mount the unit to a she...

Page 14: ...x to operate and manage the ICX 500 system The web server provides functions for system monitoring configuration and software upgrade The web interface of the ICX 500 Gateway 3 1 Initial Connection 3...

Page 15: ...efault Username admin Default Password alphaadmin These credentials will give Read Write privileges making it possible to do changes in the configuration To log in with Read privileges only the creden...

Page 16: ...ged Up to 10 Users may be added to the list For security reasons it is recommended to change the default user names and passwords Password can contain numbers letters and special characters Maximum le...

Page 17: ...umber It also shows Operational state information different times and memory usage Information about the Software Configuration and the Hardware Configuration the different boards and versions and als...

Page 18: ...application vs amcd started MAC Address Shows the MAC address of the ICX 500 Free RAM Available space in RAM memory Active Partition Show which of the two partitions A or B that is currently active I...

Page 19: ...e station or device is associated Directory Number The directory number is the number you must dial to reach the station Display Text The caller ID of the station as programmed in AlphaPro Users Stati...

Page 20: ...nnected registered See Station Type SW Ver Shows the software version on the IP station HW Rev Shows the IP station hardware version Reg Time Registration Time Shows the last time the station got regi...

Page 21: ...e or the SIP Trunk node Node Prefix The prefix to dial on the intercom station to reach that node Name Shows the name of the node If the name is changed from AlphaPro a small reset is required for the...

Page 22: ...ics are cleared when the ICX 500 is reset Audio Statics Audio Statistics Connection Type Local calls inside this node AlphaNet calls or SIP Trunk calls Connection Path Shows between which nodes the st...

Page 23: ...Jitter Avg ms Jitter computed as in A 8 of RFC3550 sampled once every second and converted to milliseconds Delay Avg ms Localt Rx jitter buffer delay sampled once every second and converted to millis...

Page 24: ...the network prefix consists of Factory Default settings are Eth0 169 254 1 5 16 Eth1 0 0 0 0 32 obtain IP Address automatically DHCP Enter the IP address press Validate and then Save Apply IP address...

Page 25: ...e A route to one particular IP network Host route A route to one particular host Defining a Default Gateway To define a Default Gateway select Add New and enter Destination net 0 0 0 0 0 Gateway on lo...

Page 26: ...interface the gateway is located Press Validate Press Save Apply Defining a route to the network 10 9 3 0 via gateway 10 9 8 1 on Eth1 Defining a Host Route To define a Host route select Add New and e...

Page 27: ...vices AlphaPro Web Interface on Ethernet port 0 and VoIP services e g IP and SIP stations AlphaNet on ethernet port 1 Default Filters Settings In the Filters settings one can modify what services shou...

Page 28: ...o the Filters 3 3 4 Stations Devices From the Stations Devices list some user parameters can be modified The table can be sorted by clicking on the relevant header In the Search field you can search f...

Page 29: ...ces By clicking on a station in the list the following parameters can be modified Directory Number Display Text COS Class of service Volume Noise Reduction Always Private Modify station Configuration...

Page 30: ...to click on Apply Changes to save the changes 3 3 5 Logging There are three different log types Debug Log Low level messages For debugging purposes for software engineers System Log Provides log event...

Page 31: ...ifferent logs are enabled by setting Pri Level Info Enable logs by setting Pri Level Info After changed are Saved and Applied the logging can be tested by clicking on Generate test log messages To fil...

Page 32: ...e on internet 4 In the AMS under the Product Key section identify the product key received from Zenitel and assign an End Customer from the dropdown list in the rightmost column 5 If the end customer...

Page 33: ...cense management page The ICX system comes with a 20 day free license period Until valid licenses are installed the remaining time of the free period is displayed From factory there is a 20 day free l...

Page 34: ...nsing will be Handle by Test Service Department License Configuration Free license period 3 3 7 User Management From the User Management page the username and password for logging into the ICX can be...

Page 35: ...Write User admin alphaadmin AlphaPro is using the Read Write user credentials High Availability system IPHA is using the Read User credentials for updating configuration data between the two ICX gate...

Page 36: ...Gateway is to be installed there is an option to temporarily connect the ICX to a network with NTP Server during commissioning e g in the workshop before shipping to end customer Configure the ICX to...

Page 37: ...and assign IP addresses to client devices e g intercom stations Make sure that the DHCP server does not conflict with other DHCP servers on the local network To configure the DHCP Server In System Con...

Page 38: ...ed it will use the IP address of the ethernet interface itself DNS address the IP address of the ethernet interface itself As IP addresses are handed out the devices will appear in the DHCP Leases lis...

Page 39: ...oaded If so you need to select from the drop down list which one to use Absence voice mail and alarm messages require that the license 1002604100 ILF M ENH Enhanced Audio Messaging License Is installe...

Page 40: ...dio License Up to 50 MB 1 1 2 3 3 13 High Availability A pair of servers can operate in Redundancy Mode They share the same configuration and only one of them is active at any time See Redundant Serve...

Page 41: ...d with Public and replaced with Internal number out Translation used for outgoing calls the source number will be matched with Internal and replaced with Public bi Translation used for both incoming a...

Page 42: ...2563 On outgoing calls from intercom station 2563 the source Caller ID will be 40002563 in Incoming calls from other phone numbers than 22341567 40002563 and 22222900 will be rejected with the SIP res...

Page 43: ...aults Removes license file log files and backup files IP settings are kept Rollback The ICX 500 has two memory partitions When upgrading the software the partition which is not currently in use will b...

Page 44: ...Maintenance System Upgrade Browse to the image file and select Upload Software Upgrade from web interface Scroll down and select Install The upgrade status is shown in a separate window Software Upgra...

Page 45: ...em The Backup and Restore menu Create a backup Press the Backup button This will generate a backup file which is stored locally on the ICX system as well as on your computer You can choose to Include...

Page 46: ...load The backup file will be listed under the Restore section with date and time from when it was uploaded Restore a backup Click on a backup file listed under the Restore section More details will be...

Page 47: ...from the ICX 500 Download Will download a copy of the backup file to your computer Storage device By default the backup file is stored on the Local flash memory of the ICX 500 as well as on the compu...

Page 48: ...pported 4 2 AlphaPro Modes of operation AlphaPro can operate in two modes An USB hardware dongle is used to differentiate between the different modes AlphaPro M Runs without the USB hardware key It gi...

Page 49: ...y installed it may need to be enabled in Windows Features Follow the directions for Enable the NET Framework 3 5 in Control Panel from this Microsoft Tech note https docs microsoft com en us dotnet fr...

Page 50: ...e folder and run the file Sentinel System Driver Installer 7 5 8 exe If you get an error message SuperPro initialization failed or RNBOsproInitialize Status 12 when starting AlphaPro it means that thi...

Page 51: ...f the dongle is inserted in the PC or not After the AlphaPro installation has been installed by running the setup exe file the driver for hardware key must be installed separately In the Start menu in...

Page 52: ...s will then be loaded 4 4 1 Initial Programming Open AlphaPro by clicking on the AlphaPro icon on the PC s desktop When AlphaPro starts for the first time you will be asked to make an AlphaPro databas...

Page 53: ...nish French German Hebrew Norwegian Spanish and Swedish English is the default Checkbox for AlphaNet Adm Here Creates an exchange with full database which can be configured from this PC Creates an exc...

Page 54: ...nodes Set up data communication with the exchange Go to the different programming windows 4 4 2 Creating a new database A new AlphaPro database is created by selecting the button next to Select Networ...

Page 55: ...elect Exchange Select an existing exchange from the dropdown list Press to create a new exchange or SIP node in the currently selected network Press to delete an exchange File Print Setup Printer sett...

Page 56: ...ate delete or edit networks or exchanges Set Database Path Select the directory where the databases are located and new databases will be stored Cluster Cluster programming is a option to simplify pro...

Page 57: ...Shows AlphaPro software version 4 6 Communicate AlphaPro 4 6 1 HTTP or HTTPS As from AlphaPro software version 12 1 3 0 AlphaPro supports communication with ICX AlphaCom via HTTPS To enable this Go to...

Page 58: ...h configuration has been changed it might be necessary to perform a Reset for all changes to take effect See Situations that require System Reset Send Change Transfer configuration changes since last...

Page 59: ...ne can use the SetNode button to change the node number If the node number in the AlphaPro database doesn t match the node number of the ICX 500 server you will automatically be prompted to change the...

Page 60: ...ICX 500 Gateway Doc no A100K12202 Page 60 AlphaPro Data transfer complete If you get a Warning message after Send All or Send Change this can safely be ignored...

Page 61: ...one by filling in the fields under Users Stations The main fields for a normal configuration are Physical Number Directory Number Display Text Station Type Visibility To configure stations click the U...

Page 62: ...Station Type is used to define the type of station on the actual physical number o Master Station is the default option This setting will automatically detect the type of station connected o Sub Stat...

Page 63: ...a SIP telephone When a change has been made to a directory number the OK and Cancel buttons become active The settings for a station can be swapped with another station by doing the following 1 Highli...

Page 64: ...her via a PoE switch using network cables Connect the PC to the PoE switch Connect the LAN port on the IP station to the PoE switch Connecting the PC and the station to a network switch 5 2 1 2 How to...

Page 65: ...address from a defined address range Discover Stations Step The Status column will show OK for newly discovered stations or Already exists for stations that have been discovered before and are already...

Page 66: ...station it is necessary to change its Internet Protocol Properties to use an IP address that is in the same range as the station After the IP properties have been changed access the IP Station by logg...

Page 67: ...er the default password alphaadmin The Station Information page will now be displayed showing the IP Station configuration Use the menu bar at the top of each page to browse through the different page...

Page 68: ...rmation page and needs to be entered in the ICX AlphaCom server using the AlphaPro PC tool IP Settings DHCP Select this option if the IP station shall receive IP Settings from a DHCP server Static IP...

Page 69: ...he MAC address of the station in the MAC Address field Users Stations window Note In hybrid exchanges where there is a mix of analog and IP stations you should avoid using physical numbers that later...

Page 70: ...ion Filters Enable IP Stations on TCP port 50001 and VoIP Audio on UDP ports 61000 62000 on the ethernet port used for the IP stations By default these ports are enabled on ethernet port 1 Enable port...

Page 71: ...y handling of events and resources Alternative routing Backwards compatibility All features available over the network Up to 254 ICX AlphaCom servers can be interconnected in AlphaNet One server can h...

Page 72: ...ng AlphaNet license Every ICX 500 node requires an AlphaNet license The license controls the number of simultaneous calls to and from an ICX 500 6 2 3 Editing the firewall TCP port 50000 must be enabl...

Page 73: ...Create all the nodes in the AlphaNet Create the AlphaNet database and define the first node by clicking the sign as highlighted below Give the node a descriptive name and select which network interfa...

Page 74: ...ay Doc no A100K12202 Page 74 Add more nodes to the database by clicking the sign as highlighted below Give the node a descriptive name and select which network interface to be used to communicate with...

Page 75: ...atabase In that case you should add the remote exchange in the network but uncheck the tick off for Create exchange database 6 4 Create AlphaNet routing Routing must be specified from all nodes to all...

Page 76: ...uting In the case of Transit Routing where the Remote nodes are connected via a Central Node you need to direct the traffic via the Central Node 6 5 Dial plans Calling from station A in one node to st...

Page 77: ...500 Gateway Doc no A100K12202 Page 77 Prefix to node 1 and 2 are included after Factory Default Directory numbers 54 and 55 6 6 Global Group Calls A Global Group consists of one Local Group from each...

Page 78: ...nd operation Restart of ICX 500 Dialling service code 7879 In this way each node knows which global groups the other nodes are members of 6 7 Cluster Node Programming 6 7 1 Defining Cluster Node Clust...

Page 79: ...number between 1 255 Nodes with the same Cluster Node Number are members of the same cluster 6 7 2 Cluster Global Setting Visibility Cluster Global on a User in node 1 will automatically create a Glob...

Page 80: ...ory Features select multiple users feature 9 by click and shift click Set AlphaNet Visibility Cluster Global Check Apply to all Directory Numbers with this feature If a number already exists in the ot...

Page 81: ...ltiple nodes were end nodes needs to call central node only When using AlphaNet Static License one have to configure fixed Audio Connections between the ICX 500 servers This is done from AlphaPro Exch...

Page 82: ...wo nodes both with 2 line Static License NetAudio configuration Configuration of 1st AlphaNet connection using VoIP channel 605 Insert a second AlphaNet connection using VoIP channel 606 6 8 2 Example...

Page 83: ...ode A VoIP channel here 605 is linked to a Dynamic license in the Central node 6 9 License Requirements Every node requires an AlphaNet license The license controls the number of simultaneous calls to...

Page 84: ...city than provisioned Each active call uses approx 100 kbps Maximum bandwidth usage Number of simultaneous calls x 100 kbps o Example System with16 Dynamic Lines o Max possible bandwidth usage is 16 x...

Page 85: ...l AlphaNet technologies and new VoIP AlphaNet The backwards compatibility allows mixing of the ICX 500 nodes working over IP with current nodes This makes the configuration of the system very easy all...

Page 86: ...k cables switches etc o Down but Ping time is returned IP communication is OK but not AlphaNet Most likely blocking of TCP port 50000 in internal or external firewall Check if AlphaNet is enabled in F...

Page 87: ...ISDN SIP iPABX Call Managers Asterisk software PBX Tetra radio systems This article describes how to configure a SIP Trunk in the ICX It is possible to define multiple SIP trunks SIP Trunking with ICX...

Page 88: ...ent networks 7 1 3 Insert SIP Trunk licenses In System Configuration Licensing upload the license file In case there are multiple SIP Trunk nodes connected to the ICX the SIP Trunk lines are a common...

Page 89: ...lphaPro main menu use the button next to the Select Exchange dropdown list to create a new exchange The exchange type must be set to SIP Node Set the parameters as shown in the figure to the right The...

Page 90: ...in and the from domain enter destination domain from domain no spaces Requires AMC software 11 1 3 5 or newer Host name entered in AlphaPro The link between the hostname and the IP address is defined...

Page 91: ...by digit overlap dialling or collect all digits in the ICX 500 and send the complete phone number with the INVITE message enbloc dialling Integrated Prefix number Dial Prefix Phone number The prefix...

Page 92: ...plete number Maximum 8 digit number Up to 32 digits can be collected before the SIP INVITE is sent In software version 11 2 3 9 and earlier the maximum number of digits was 16 7 2 3 1 Prefix number ov...

Page 93: ...second time out You can also terminate the digit collection by pressing the M key The INVITE message will then be sent immediately Dialling examples 0 is the prefix 0 571234 Telephone number 571234 wi...

Page 94: ...trunk node is 100 collect 6 digits enbloc dialling 7 2 3 4 Global number The directory number must be programmed in the ICX 500 directory table with Feature 83 and Node SIP Trunk node number The Param...

Page 95: ...n related features such as Ringing Group membership Call Setup Priority Call Forwarding Call Restrictions and Event Handler Registration A SIP Trunk Station does not need to register towards ICX 500 I...

Page 96: ...o Select Exchange System System VoIP Inter digit timeout on enbloc dialling Enbloc dialling is used by feature 81 and feature 83 when the field Parameter 2 is set different from 0 7 2 3 6 2 Overlap di...

Page 97: ...s a directory number normally 2 or 3 digit long which when called will dial a complete phone number Short Numbers must be programmed on User Numbers 553 600 in AlphaPro Note Short Number swill work on...

Page 98: ...Page 98 Press the button Phone o Enter the telephone number o Set Short number mode SIP o Set Node the SIP trunk node 7 2 4 Phone numbers on DAK Key DAK keys and Call Buttons can be configured to cal...

Page 99: ...lf 784 0 40002547 M DAK key Complex dial pattern If there is a need for more complex dial pattern one can start the DAK sequence with the letter T Complex dial pattern Description Get line out 01 Wait...

Page 100: ...ate open switch of the intercom station Check the flag Incoming calls from SIP in private ringing mode in AlphaPro Exchange System System VoIP Calls from SIP trunk will be in Private Ringing mode 7 3...

Page 101: ...ne number The intercom number to which the call will be routed to after timeout Selective dialling When a call from a SIP trunk is routed to number 657 a new dial tone is heard If no digits are presse...

Page 102: ...ess 2 for Sales department press 3 for Marketing department or wait for an answer Release M key to listen to the message Press M key again to do a new recording or Press 8 to save Alternatively a wav...

Page 103: ...3 4 Incoming Calls Ringing signal on Ringing Group When an incoming call from a SIP trunk is routed to a Ringing Group one can choose to have a different ringing signal in the receiving station s than...

Page 104: ...different ringing signal in the receiving station s than the standard Private Ringing signal This can be useful in order to differentiate external calls from internal calls In AlphaPro Exchange Syste...

Page 105: ...ere is a setting in AlphaPro per group call for this option In AlphaPro Groups Local Groups select the group from the list box and enable Automatic M key only from SIP calls Enable use of group call f...

Page 106: ...the valid list Enable feature 58 Door Opening in Class of Service 15 The Door Opening feature is programmed in the Event Handler When SIP trunk is involved there are two separate events for the door o...

Page 107: ...ing in Noisy Environment If the intercom station is located in a noisy environment it might be difficult to switch the voice direction from the telephone towards the intercom station However there is...

Page 108: ...required 7 3 9 2 Incoming calls from SIP trunk By default digits dialled on an intercom station will be handled locally in the ICX 500 and not transmitted out on the SIP trunk To be able to send DTMF...

Page 109: ...omatically when receiving a call from the SIP trunk Enable DTMF transmission when receiving calls from SIP Trunk node 100 In this example the SIP Trunk node is 100 you need to change this according to...

Page 110: ...g ASLT station turns off transparent mode Dial 2 puts call on hold Dial B s number Dial 3 transfers the call 7 3 11 Monitoring a SIP Trunk 7 3 11 1 Enable Monitoring of the SIP Trunk The monitoring of...

Page 111: ...Link is triggered when the communication with a SIP server goes up or down The Sub Event is the SIP Trunk node number Example The following event will report to the System Log and operate RCO 5 when t...

Page 112: ...As long as the primary SIP server is online calls will be routed to this server If the primary SIP server goes off line calls will be routed to the secondary server As soon as the primary server come...

Page 113: ...an example Let s say that you have already created two SIP Trunk nodes SIP Trunk node 100 goes to SIP Server 1 SIP Trunk node 101 goes to SIP Server 2 In the NetRouting you create the routing from IC...

Page 114: ...7 3 12 2 Failover routing if all voice channels are busy A call can be routed to the secondary SIP trunk if all available voice channels to the primary SIP trunk is in use This can be useful e g if on...

Page 115: ...101 7 3 13 Multiple nodes in AlphaNet sharing SIP Trunking When sharing one SIP Trunk node with one or more ICX AlphaCom nodes in AlphaNet the Net Routing must be configured to use the connected node...

Page 116: ...h is also used by other VoIP services such as AlphaNet calls and MultiModule calls In addition to the limit set by the SIP license the maximum number of simultaneous SIP trunk calls will also depend o...

Page 117: ...nels are reserved for SIP Trunk node 100 The SIP trunk with reserved VoIP channels will still have access to the other free VoIP channels available according to the SIP Trunk license 7 4 3 Limiting th...

Page 118: ...nk node 100 7 4 3 1 Priority mechanism for dedicated stations When Max Trunks are specified and a call is made and there are no more free VoIP channels you will get a busy tone It is possible to Camp...

Page 119: ...o Exchange System VoIP change SIP Dial Delay to 20 2 sec Default is zero SIP Dial Delay 7 5 Additional Information 7 5 1 UDP Group on incoming calls Incoming SIP Trunk calls are by default using UDP G...

Page 120: ...ar in this publication or for damages arising from the information therein Zenitel products are developed and marketed by Zenitel The company s Quality Assurance System is certified to meet the requir...

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