EN 20_070_0009I v1.5
Maintenance
45
Screen problems
Error/problem
Possible causes
Troubleshooting
The screen is
black and white or
the colors are
displayed incorrectly.
Screen problem
Cable problem
Contact your local Service
Support and authorized service
partners.
The screen colors
change when the
screen is moved.
Cable problem
Contact your local Service
Support and authorized service
partners.
Problems with the internal printer
Error/problem
Possible causes
Troubleshooting
The internal printer
does not print.
Paper jam
No paper
Open the printer paper
cover and remove the
paper jam.
Replace the paper roll.
Problems with movable optical measuring head
Error/problem
Possible causes
Troubleshooting
The optical measuring
head does not
move.
Cable problem
Controller problem
Switch off the device and
switch it on again after one
minute.
If the problem continues,
contact your local Service
Support and authorized service
partners.
The optical measuring
head does not
move correctly.
Poor motor
initialization
Optoswitch problem
Controller problem
Cable problem
Switch off the device and
switch it on again after one
minute.
If the problem continues,
contact your local Service
Support and authorized service
partners.
Movements are
uncommonly loud.
Mechanical or
electronic problem
Switch off the device and
switch it on again after one
minute.
If the problem continues,
contact your local Service
Support and authorized service
partners.
Warnings regarding measurement quality
Error/problem
Possible causes
Troubleshooting
Code No/ID: Improve
Sensor Image
Improve Topography
Image Quality Improve
Centering No
measurement done
Poor data quality
prevents raw data
from being analyzed
Improve measurement
conditions if possible and
repeat measurement.