Zeiss Humphrey Matrix 800, User Manual

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Humphrey Matrix User Manual 2660021138935 Rev. F 2015-11
Maintenance 10-3
Troubleshooting Guide
Here is a summary of some common problems you may experience. If you are unable to
resolve the problem using this guide, contact technical service.
Problem Area to Check Possible Solution
Humphrey Matrix will not
power up. Check the Humphrey Matrix power
cable connections. Ensure that the
power cord is inserted firmly in the
Humphrey Matrix power input
receptacle. The receptacle is located
underneath the base of the instrument.
Make sure that the outlet being used is
on. Plug in a known good device into
the outlet and turn that unit on. If the
unit comes on then you know the outlet
is good.
Replace power cord if
defective.
Connect instrument power
cord to a working outlet.
The Humphrey Matrix will
turn on but will not boot
up to the M
AIN
M
ENU
Screen.
Turn the Humphrey Matrix OFF and let
sit for 10 seconds. Turn unit back on and
try again.
The Humphrey Matrix will
boot up to the M
AIN
M
ENU
Screen but will not
perform a test.
Turn the Humphrey Matrix OFF and let
sit for 10 seconds. Turn unit back on and
try again.
Perform a Calibration from the H
ELP
(F6)
Screen.
Printer will not power on. Refer to the Printer Information for
troubleshooting help.
Check the power cord connection at the
back of the printer and at the Humphrey
Matrix. Unplug and reseat the power
cord at both ends.
Press the printer power button again.
The printer will not power on
automatically.
Refer to the Printer
Information for
troubleshooting help.
Replace the printer power
cord if defective.
Replace the printer if
defective.