Yealink T48G-SKYPE FOR BUSINESS EDITION User Manual Download

Page: 245 / 260

Troubleshooting

231

You can also contact your system administrator for help.

Note

How to reboot the phone?

To reboot the phone via web user interface:

Click on

Settings

Upgrade

Click

Reboot

to reboot the Skype for Business phone.

Any reboot of the phone may take a few minutes.

How to export PCAP trace?

We may need you to provide a PCAP trace to help analyze your problem.

To export a PCAP trace via web user interface:

Click on

Settings

Configuration

Click

Start

to begin capturing signal traffic.

Recreate the error to be documented in the trace.

Click

Stop

to stop the capture.

If signing into the web user interface of the phone with the user credential, you need to enter the
current user password in the

Old Password

field.

User password is configurable via web user interface only.

Summary of Contents for T48G-SKYPE FOR BUSINESS EDITION

Page 1: ...jiu...

Page 2: ...OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK XIAMEN NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMI...

Page 3: ...turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separat...

Page 4: ...ealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL...

Page 5: ...the network is prepared for configuring your Yealink T48G Skype for Business phone and your network is correctly configured Also be sure to read the Packaging Contents and Regulatory Notices sections...

Page 6: ...er Together over Ethernet on page 201 Troubleshooting Solutions on page 225 Changes for Release 8 Guide Version 80 21 The following sections are new for this edition Web Sign in on page 21 Skype for B...

Page 7: ...s for Release 7 Guide Version 7 35 The following sections are new for this edition Account Lock on page 29 Phone Lock on page 56 Always Online on page 28 E911 on page 96 Dial now on page 104 Static Fo...

Page 8: ...User Guide for the T48G Skype for Business phone viii...

Page 9: ...Overview 1 Hardware Component Instructions 1 Icon Instructions 3 LED Instructions 6 User Interfaces 6 Phone User Interface 6 Web User Interface 8 Documentations 10 Getting Started 11 Packaging Conten...

Page 10: ...tact Management 61 Skype for Business Directory 62 Local Directory 67 Placing Calls to Contacts 81 Searching for Contacts 82 Call History Management 83 Headset Use 87 Headset Mode Activation Deactivat...

Page 11: ...Meeting in Outlook 121 Setting up an Event in Outlook 122 Using the Calendar 123 Call Forward 134 Static Forwarding 134 Dynamic Forwarding 143 Response Groups 145 Shared Line Appearance for Skype for...

Page 12: ...ther over Ethernet 201 Getting Started with Better Together over Ethernet 201 Installing the Yealink Better Together over Ethernet Connector 201 Enabling Better Together over Ethernet 206 Paired Statu...

Page 13: ...Table of Contents xiii Service Agreements 241 Limitations of Liability 241 Safety Instructions 241 Appendix A Time Zones 243 Index 245...

Page 14: ...User Guide for the T48G Skype for Business phone xiv...

Page 15: ...ent Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator Hardware Co...

Page 16: ...d call TRANSFER Key Transfers a call to another party Speakerphone Key Toggles and indicates the hands free speakerphone mode MESSAGE Key Accesses voice messages REDIAL Key Redials a previously dialed...

Page 17: ...ons appearing on the touch screen are described in the following table Icons Description Local Favorites Search Contacts Call Mute Call Forward Answer a call Place a call Place an emergency call Call...

Page 18: ...nlock the conference Conference Lobby Allow a new call to join the locked conference Reject a new call to join the locked conference Enable the announcement Disable the announcement Conference present...

Page 19: ...l Received Calls Placed Calls Missed Calls Return to previous screen Receive a call Make a call Handset mode Headset mode Hands free speakerphone mode Location is not set Phone Lock Conference reminde...

Page 20: ...user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone In addition you can use the web user interface to access all configuratio...

Page 21: ...information on customizing your phone with the available options from the phone user interface refer to Customizing Your Phone on page 47 Menus are used to access information and configure the phone T...

Page 22: ...user name and password are both admin case sensitive The main options you can use to customize the Skype for Business phone via phone user interface and or via web user interface are listed in the fol...

Page 23: ...s Auto Answer Call Waiting Call Mute Call Hold Resume Call Forward Call Transfer Call Park Meet Now Voice Mail Multicast Paging BToE Skype for Business Account PIN Authentication Extension PIN User Si...

Page 24: ...e Quick Start Guide Basic setup and call features of the phone In the package On the website English Chinese User Guide Phone Web user interface settings Basic call features and BToE Better Together o...

Page 25: ...stallation Phone Initialization Sign in Changing Presence Status Account Lock Touch Screen Display Navigating Menus and Fields Entering Data and Editing Fields Phone Status Basic Network Settings If y...

Page 26: ...Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator Optional Accessories The following items are optional accessories for your T48...

Page 27: ...Getting Started 13 Power Adapter Headset Wireless Headset Adapter EHS36 Bluetooth USB Dongle BT40...

Page 28: ...introduces how to install the phone 1 Attach the stand or the optional wall mount bracket 2 Connect the handset and optional headset 3 Connect the network and power 1 Attach the stand or the optional...

Page 29: ...d to connect an expansion module EXP40 The headset and wireless headset adapter EHS36 should be purchased separately For more information on how to use EHS36 or Bluetooth USB Dongle BT40 refer to Yeal...

Page 30: ...on the phone and an available port on the in line power switch hub Note If in line power is provided you don t need to connect the phone to the power adapter Make sure the switch hub is PoE compliant...

Page 31: ...nitialization DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings e g IP address subnet mask default gateway addr...

Page 32: ...ble to Onprem account Web Sign in This method uses the user s Online account and pairing code to sign into Skype for Business Server This sign in method is only applicable to Online account Sign in vi...

Page 33: ...address e g 2216 yealinkuc com in the Sign in Address field by the on screen keyboard 4 Enter your Skype for Business user name e g 2216 yealinkuc com in the User Name field 5 Enter the sign in passwo...

Page 34: ...own list of Login Type field 2 Tap the Extension field The on screen keyboard appears For more information on how to use the on screen keyboard refer to Using the On screen Keyboard on page 40 3 Enter...

Page 35: ...n in Web sign in is used to establish the connection between your phone and PC so that you can sign into phone by web browser This sign in method is only applicable to Online account To configure Web...

Page 36: ...annot sign into the Skype for Business Server using Web sign in method 3 Click Confirm to accept the change To sign into Skype for Business Server using Web Sign in method via phone user interface 1 S...

Page 37: ...Enter the URL e g http aka ms sphone in the address bar of the web browser on your PC and then press Enter 4 Enter your email address e g zhangdx studunipaacid onmicrosoft com in the Email address fie...

Page 38: ...appear if the email address is valid 6 Enter your Online account and password 7 Optional Check the Keep me signed in checkbox so that you don t need to enter a password next time 8 Click Sign in 9 En...

Page 39: ...unt enter another Online account and password and then click Sign in The phone will sign into the Skype for Business Server automatically Sign out To sign out of Skype for Business Server 1 Tap your a...

Page 40: ...a variety of factors However you can change your presence information manually on the phone For example when you are busy with urgencies you can change your status to DND to avoid being disturbed The...

Page 41: ...act s Microsoft Office Outlook calendar indicates that the contact is out of the office The contact is temporarily unavailable As soon as activity is detected on the contact s phone the Skype for Busi...

Page 42: ...ine feature can maintain current status of the phone until you manually change status For example the current status of the phone is available if the always online feature is enabled then the phone st...

Page 43: ...face or web user interface To configure the account lock feature via phone user interface 1 Tap Advanced default password admin Account Lock 2 Mark the On radio box of Account Lock 3 Tap to accept the...

Page 44: ...e desired sign in method 2 Enter the authentication information in the corresponding field respectively 3 Tap the Sign in soft key The screen will be shown as below 4 Enter the administrator password...

Page 45: ...message time and date and 2 Main Window Displays the Favorites History Contacts or Menu screen content 3 Shortcut Keys Tap to enter the Favorites screen and view favorite contacts Tap to enter the His...

Page 46: ...ber icon will disappear Note Configuration Screen Display No Name Description 1 Screen Title Area Displays the title of the access menu screen and the icon 2 Menu Tree Area Displays menu items You can...

Page 47: ...in The main window displays the avatar display name and status icon of the favorite contacts When the number of favorite contacts is more than 8 the page switch keys will appear on the right side of t...

Page 48: ...n displays the contact avatar display name status icon and time information of all calls 2 Tap Missed to view missed calls The touch screen displays the contact avatar display name status icon and tim...

Page 49: ...isplay name status icon and time information of the placed calls 4 Tap Received to view received calls The touch screen displays the contact avatar display name status icon and time information of the...

Page 50: ...in window You can tap or press to turn pages to view other groups Menu Screen Tap to enter the Menu screen The menu screen consists of eight menu items Status Lock Features Message Calendar Meet Now B...

Page 51: ...the Favorites History Contacts or Menu screen you can press or tap to scroll through items page by page If you are in the language or ring tones configuration screen you can press or tap to scroll thr...

Page 52: ...keypad repeatedly to view the character or numbers options and stop to select When the character or numbers you want to enter displays in the field wait one second and enter the next character or numb...

Page 53: ...ickly To enter 2 press more than three times quickly Note When you are in the uppercase ABC soft key or lowercase abc soft key input mode is not available Enter special characters Press the keypad key...

Page 54: ...ey or Note Using the On screen Keyboard The on screen keyboard will appear when one of the following situations occurs In the dialing or pre dialing screen Tap the edit field in the sign in screen Tap...

Page 55: ...123 the on screen keyboard is shown as below No Item Description 1 Special characters Enter special characters 2 Numbers Enter numbers 3 Delete key Delete the entered characters 4 Dial key Place a cal...

Page 56: ...data so that the data is highlighted and then tap You can tap or to hide the on screen keyboard and then tap to reopen the on screen keyboard Phone Status You can view phone status via phone user inte...

Page 57: ...desired item to view the specific information To view the phone status via web user interface 1 Open the web browser on your PC 2 Enter the IP address in the browser s address bar and then press the...

Page 58: ...ype for Business phone can support either or both IPv4 and IPv6 addresses To configure the IP mode via phone user interface 1 Tap Advanced default password admin Network WAN Port 2 Tap the desired val...

Page 59: ...siness phone Before configuring it make sure that the IP mode is configured as IPv6 or IPv4 IPv6 To configure a static IPv6 address via phone user interface 1 Tap Advanced default password admin Netwo...

Page 60: ...Advanced default password admin Network WAN Port IPv4 2 Tap PPPoE from the pull down list of Type 3 Enter the PPPoE user name and password in the corresponding fields 4 Tap to accept the change or tap...

Page 61: ...uetooth E911 Dial now Live Dialpad Hotline Privacy Mode If you require additional information or assistance with your new phone contact your system administrator General Settings Remembering Password...

Page 62: ...pt the change A dialog box pops up to prompt you that this configuration will take effect after a reboot 4 Click OK to reboot the phone For User Sign in method a Remember Password checkbox appears If...

Page 63: ...esent different intensities 10 is the highest intensity Inactive Level The intensity of the touch screen when the phone is inactive for a designated backlight time You can select a low intensity or tu...

Page 64: ...the T48G Skype for Business phone to a comfortable level on the phone Ensure that the expansion module has been connected to the phone before configuration The intensity of contrast ranges from 1 to...

Page 65: ...terface and the web user interface respectively To change the language for the phone user interface 1 Tap Basic Language 2 Tap or to scroll through the list of available languages 3 Tap the desired la...

Page 66: ...via phone user interface 1 Tap Basic Date Time General 2 Tap SNTP Settings from the pull down list of Type 3 Select the time zone that applies to your area from the pull down list of Time Zone The de...

Page 67: ...e accordingly To configure the time and date format via phone user interface 1 Tap Basic Date Time Format 2 Select the desired date format from the pull down list of Date Format 3 Select the desired t...

Page 68: ...DHCP Time via phone user interface 1 Tap Basic Date Time DHCP Time 2 Mark the On radio box of the DHCP Time field 3 Tap to accept the change or tap to cancel The time and date displayed on the touch...

Page 69: ...e enter the new password again in the Confirm Password field 5 Tap to accept the change or tap to cancel Administrator password is configurable via web user interface at the path Security Password Key...

Page 70: ...firm PIN field 3 Enter the unlock PIN again in the Confirm PIN field 4 Tap Save When the unlock PIN is configured successfully you can do one of the following to lock your phone Long press for two sec...

Page 71: ...phone receives an incoming call You can answer reject or mute the incoming calls only When the locked phone engages in a call You can place the call on hold mute or unmute the call end the call or di...

Page 72: ...k or press Note To disable the phone lock feature via phone user interface 1 Tap Basic Phone Lock 2 Select Disabled from the pull down list of Phone Lock field 3 Tap the Save soft key to accept the ch...

Page 73: ...is ringing You can also press the volume key to adjust the receiver volume of currently engaged audio device handset speakerphone or headset when the phone is in use To adjust the volume when the pho...

Page 74: ...e or headset Ring Tones Ring tones are used to indicate incoming calls and distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Tap Basic Sound Ri...

Page 75: ...one directory contains local directory and Skype for Business directory Local directory All or Favorites Skype for Business directory e g Favorites Delegates Bosses or Other Contacts The priority of r...

Page 76: ...e for Business contacts of your Skype for Business client You can store up to 1000 Skype for Business contacts in your phone s Skype for Business directory You can view Skype for Business contacts on...

Page 77: ...phone The contact s presence icon The contact s display name The contact s avatar The detailed information of the contact e g name mail address Note To view the Skype for Business contacts 1 Tap 2 Tap...

Page 78: ...d email of the contact appears on the touch screen 4 Tap the grey area on the right side or press to return to the pervious screen Skype for Business Favorites You can add your Skype for Business cont...

Page 79: ...5 2 Click Add to Favorites Viewing Skype for Business Favorites You can view the Skype for Business favorites on the Favorites screen or Contacts screen To view the Skype for Business favorites on the...

Page 80: ...tes are displayed behind the local favorites on the idle screen local favorites are indicated by the icon Skype for Business favorites are indicated by the status icon To view the Skype for Business f...

Page 81: ...re up to 1000 contacts When adding a contact to the local directory in addition to name and phone numbers you can also specify the ring tone and group for the contact Contacts can be added either one...

Page 82: ...work number mobile number home number title and email in the corresponding fields 4 Select the desired ring tone from the pull down list of Ring 5 Tap to accept the change or to cancel Note Local dire...

Page 83: ...es or Delegates group appears depending on your role For more information on boss admin feature refer to Boss Admin Feature on page 147 3 Tap the avatar of the desired contact 4 Tap the Add to local s...

Page 84: ...the avatar of the desired contact The detailed information e g display name address work number mobile number home number and email address of the contact appears on the touch screen 4 Tap the grey a...

Page 85: ...er mobile number home number title and email in the corresponding fields 6 Tap to accept the change or to cancel Local directory is configurable via web user interface at the path Directory Local Dire...

Page 86: ...is configurable via web user interface at the path Directory Local Directory To delete all contacts via web user interface 1 Click on Directory Local Directory 2 Click Delete All to delete all contact...

Page 87: ...Directory 2 Click Browse to locate a contact list file the file format must be xml from your local system 3 Click Import XML to import the contact list The web user interface prompts The original cont...

Page 88: ...rt the contact list 5 Optional Mark the On radio box in the Del Oldcontact field It will delete all existing contacts while importing the contact list 6 Select the contact information you want to impo...

Page 89: ...vorites are the contacts in your directory that you call most often You can assign a index number to a favorite Local favorites display consecutively according to their index number and the contact wi...

Page 90: ...e from the pull down list of Ring 5 Select the desired index number from the pull down list of the Index The valid value of index number ranges from Null to 32 and the lowest number is Null The contac...

Page 91: ...number from the pull down list of the Index 5 Tap to accept the change The entry is successfully saved to the local favorite Adding a local contact as the local favorites is configurable via web user...

Page 92: ...ts screen 1 Tap Local Directory Favorites Contacts that have a favorite index number display with the icon 2 Tap the avatar of the desired contact The detailed information e g display name address or...

Page 93: ...favorites 1 Tap Local Directory Favorites 2 Tap the avatar of the desired contact 3 Tap the Edit soft key to edit the contact you selected 4 Select the desired index number from the pull down list of...

Page 94: ...an configure whether to display local favorites on the idle screen and configure the display order of the local favorites Example 2228 2529 80001 and 80002 are your local favorites 80001 Daisy Hedy an...

Page 95: ...selected local favorites will be displayed before the Skype for Business favorites on the idle screen If General is selected the local favorites will be displayed behind the Skype for Business favori...

Page 96: ...If a contact has multiple numbers press or tap the first number will be dialed out by default Searching for Contacts You can search for Skype for Business contacts local contacts and Microsoft Outlook...

Page 97: ...agement The T48G Skype for Business phone maintains call history lists of Missed Placed and Received Each call history list supports up to 100 entries You can view the call history place a call or del...

Page 98: ...story Record field 3 Tap to accept the change or tap to cancel To disable contact avatar via phone user interface 1 Tap Features History Setting 2 Tap the Off radio box of the Contact Avatar field 3 T...

Page 99: ...number of the entry appears on the touch screen 4 Tap the grey area of the right side or press to return to the pervious screen To place a call from the call history list 1 Tap The touch screen displ...

Page 100: ...each call list directly 3 Tap the desired entry 4 Tap Delete The touch screen prompts Delete the selected record 5 Tap the OK soft key to confirm the deletion or the Cancel soft key to cancel Note Th...

Page 101: ...When you tap to answer an incoming call the call is connected to your headset automatically For more information on using the headset to answer a call refer to Answering Calls on page 115 With the han...

Page 102: ...t headsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to t...

Page 103: ...in the 1 to 2 meter 3 to 6 feet range You can activate deactivate the Bluetooth mode on the phone and then pair and connect the Bluetooth headset with your phone Only one headset can be connected at a...

Page 104: ...e and MAC address Bluetooth mode is configurable via web user interface at the path Features Bluetooth Pairing and Connecting the Bluetooth Headset Before you pair a Bluetooth headset check the indica...

Page 105: ...Bluetooth devices To pair and connect your Bluetooth headset to your phone 1 Tap Basic Bluetooth 2 Tap the Bluetooth device to connect the Bluetooth headset to your phone If there are no Bluetooth dev...

Page 106: ...or Business phone 92 The default PIN is 0000 or 1234 4 Tap The Bluetooth headset is then automatically connected to your phone The touch screen displays as below The prompting message Blue tooth conne...

Page 107: ...headset information from the Bluetooth devices field Device Name the name of the Bluetooth headset MAC Address the MAC address of the Bluetooth headset Connection the connection status of Bluetooth h...

Page 108: ...tooth Headset To disconnect your Bluetooth headset from your phone 1 Tap Basic Bluetooth 2 Tap the connected Bluetooth headset The Bluetooth headset is disconnected To connect it to your phone again t...

Page 109: ...nfirm the deletion or the Cancel soft key to cancel Note Disabling the Bluetooth Mode To disable the Bluetooth mode via phone user interface 1 Tap Basic Bluetooth 2 Tap the Off radio box of the Blueto...

Page 110: ...ify the caller s location E911 Location Tip The system administrator configures geographical location for users on the Skype for Business Server After user signs in the geographical location is downlo...

Page 111: ...ion tip feature is enabled and the location of the phone is not set the location notification depends on the configuration on the Skype for Business Server When the location is set no matter whether E...

Page 112: ...after login You can do one of the following Tap the Ignore soft key The phone will return to the idle screen Tap the Edit soft key The phone will enter the Location Edit screen b When the parameter Lo...

Page 113: ...the disclaimer configured on the Skype for Business Server You can tap the Ignore soft key to return to the idle screen or tap the Edit soft key to enter the Location Edit screen Tap the Edit soft ke...

Page 114: ...e Location Information from the Skype for Business Server The network administrator configures geographical location on the Skype for Business Server for the phone After the phone signs in or reboots...

Page 115: ...one user interface To add the location information manually via phone user interface 1 Tap Basic Location Edit 2 Enter the location name in the Set Location field 3 Enter the address name in the Set A...

Page 116: ...hould be configured on the Skype for Business Server in advance When you dial an Emergency Dial String number or Emergency Dial String Mask number e g 910086 the touch screen is shown as below You can...

Page 117: ...Your Phone 103 To place an emergency call when the phone is locked 1 Tap Emerg Call soft key 2 Tap the desired emergency number The touch screen is shown as below You can cancel or hold the emergency...

Page 118: ...ltiple placeholders for any character Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc Numeric ranges a...

Page 119: ...hone will dial out 1234 automatically without pressing any key Note Delay Time for Dial Now Rule You can configure the delay time for dial now rules That is you can configure your phone to automatical...

Page 120: ...u can enable live dialpad feature on the T48G Skype for Business phone which enables the Skype for Business phone to automatically dial out a phone number without pressing the send key You can also co...

Page 121: ...also configure a delay and then the phone will dial out the hotline number automatically after a designated period of time To configure the hotline number via phone user interface 1 Tap Features Hotl...

Page 122: ...Currently everyone can see my presence but this could be change in the future When the privacy mode is enabled on the Skype for Business Server you can see the following two options available on the...

Page 123: ...enabled on the Skype for Business Server the phone touch screen displays as below Mark the desired radio box 3 Tap to accept the change Modifying the Privacy Mode from the Skype for Business Client To...

Page 124: ...siness phone 110 a If the privacy mode is disabled on the Skype for Business Server Mark the desired radio box b If the privacy mode is enabled on the Skype for Business Server Mark the desired radio...

Page 125: ...his chapter provides basic operating instructions for the T48G Skype for Business phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Call Waiting Call Mute C...

Page 126: ...the HEADSET key or picking up the handset The call duration of the call the talking mode and the avatar of the contact are visible on the touch screen In the figure below the call to Merry has lasted...

Page 127: ...tap or on the on screen keyboard You can also enter the first few continuous characters of the contact name or the contact number tap the desired entry from the result list then tap or press Press En...

Page 128: ...or Business phone can handle multiple calls at a time However only one active call the call that has audio associated with it can be in progress at any time To place multiple calls You can have more t...

Page 129: ...ress With the handset on hook and the headset mode deactivated tap To answer a call using the headset Do one of the following Press With the headset mode activated tap Answering When In Another Call I...

Page 130: ...ing Numbers To redial the last dialed number from your phone 1 Press A call to your last dialed number is attempted Auto Answer You can use auto answer feature to automatically answer an incoming call...

Page 131: ...already an active call on the phone Otherwise another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone You can also enable or disable...

Page 132: ...Tap to ignore the incoming call Tap to reject the incoming call Tap to forward the incoming call to voice mail Call waiting is configurable via web user interface at the path Features General Informa...

Page 133: ...progress on the phone at any time Other calls can be made and received while placing the original call on hold If Music on Hold feature is enabled the phone will play built in music when an active cal...

Page 134: ...he Skype conference in your Microsoft Outlook application from your phone Setting up a Skype Conference in Outlook To set up a Skype conference in outlook 1 Open Outlook and go to your calendar 2 Clic...

Page 135: ...Items More Items Recurring Appointment 3 Enter the appointment time 4 Click OK 5 Enter a subject location and the appointment content 6 Click Save Close An appointment reminder will display on the pho...

Page 136: ...K 5 In the To box enter the email addresses of your invitees 6 Enter a subject location and the meeting content 7 Click Send A meeting reminder will display on the phone screen of organizer and invite...

Page 137: ...e phone screen 15 minutes before the event starts Using the Calendar To use the calendar feature on your phone you must sign into the phone using User Sign in Web Sign in or Sign in via method So the...

Page 138: ...a month The day in blue indicates a day which has a schedule The day within a blue frame indicates a selected day Day View Shows all schedules of the selected day including the subject start and end...

Page 139: ...tures 125 To navigate Year view 1 Tap Calendar 2 Tap the date at the top of the Month view 3 Do one of the following Tap to view the previous year Tap to view the upcoming year Tap the month to select...

Page 140: ...lays all the days in a month The days have schedules are indicated in blue and the selected day is always within a blue frame To navigate Month view 1 Tap Calendar 2 Do one of the following Tap to vie...

Page 141: ...of the upcoming day Tap or to select the day s schedule when the number of schedules is more than 5 Tap the schedule to view detail for specific schedule Tap to close the calendar and display the idl...

Page 142: ...information of the conference including subject and the rest time If you receive a reminder of an appointment meeting or event you can Tap the Ignore soft key to permanently remove the reminder from...

Page 143: ...nutes 5 minutes and 1 minute before Skype conference Tap the Detail soft key to view specific information about the Skype conference including the Skype conference s subject participants organizer sta...

Page 144: ...following three ways Joining a Skype conference from a conference reminder Once joined presenter and attendee will be muted automatically organizer will not be muted Joining a Skype conference from S...

Page 145: ...onference from a Conference Reminder To join a Skype conference from a conference reminder Do one of the following Tap the Join soft key Tap the Detail soft key to view detail for a specific Skype con...

Page 146: ...ic information about the Skype conference 5 Tap the Join soft key to join the Skype conference Join a Skype Conference by Dialing the Conference Dial in Number If you schedule a Skype conference call...

Page 147: ...ng a conference call For more information refer to Viewing the Dial in Number and Conference ID on page 174 To join a Skype conference by dialing the conference dial in number 1 Dial the conference di...

Page 148: ...ss phone supports the following static forwarding ways Forward to Voice Mail incoming calls are forwarded to voice mailbox Forward Calls to Number or Contact incoming calls are forwarded to the preset...

Page 149: ...contact name or the contact number and then tap the desired entry from the result list and then tap or press 2 Tap or press The prompting message Call Forwarding On appears on the touch screen c If yo...

Page 150: ...he Off radio box of the Call Forward field 3 Tap to accept the change Static Forwarding on the Skype for Business client You can assign static forwarding feature using the Skype for Business client a...

Page 151: ...l members in the designated group will ring simultaneously when you receive an incoming call Configuring Call Forwarding on Skype for Business Client To forward incoming calls immediately without ring...

Page 152: ...phone 138 a If you select Voice Mail Incoming calls are forwarded directly to the voice mailbox The touch screen is shown as below b If you select New Number or Contact Select the contact or enter the...

Page 153: ...are forwarded to the preset number or contact The touch screen is shown as below c If you select My Delegates Add the delegates you want to forward calls to when you receive an incoming call The phone...

Page 154: ...Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing 1 In Skype for Business client click and then click Call Forwarding Settings 2 Mark the...

Page 155: ...he change The number will ring simultaneously when you receive an incoming call b If you select My Delegates Add the delegates you want to ring simultaneously when you receive an incoming call The pho...

Page 156: ...mbers in the group will ring simultaneously when you receive an incoming call The phone of the members in the group will ring after the time specified by you When simultaneously ring feature is enable...

Page 157: ...r of the desired contact in Favorites screen Enter the contact number that you want to forward the incoming call to and then press or tap or on the on screen keyboard Enter the first few characters of...

Page 158: ...nal Forward international allows you to forward an incoming call to an international phone number This feature is enabled by default To disable forward international via phone user interface 1 Tap Adv...

Page 159: ...ed or transferred to a different destination such as a different phone number or voicemail The Response Group application uses standard response group routing methods to route the call to the next ava...

Page 160: ...mbers can view the call held by the shared line on their phones Each line supports up to 24 call appearances Only one call at a time can be active on the shared line appearance If a call is placed to...

Page 161: ...s can hold the calls and the delegate can pick up held calls on the boss s line Boss Admin Scenario The system administrator has configured the phone number 2248 to be the delegate of phone number 221...

Page 162: ...uide for the T48G Skype for Business phone 148 5 Select My Delegates from the pull down list of Simultaneously ring 6 In the Delegates dialog box click Add Each delegate must be a Skype for Business c...

Page 163: ...Click OK in the Options dialog box To remove a delegate from Skype for Business client 1 Open Skype for Business client 2 Sign into Skype for Business client as the person who wants to remove a deleg...

Page 164: ...e Delegates dialog box 7 Click OK in the Options dialog box Viewing the Bosses Delegates Viewing the Bosses Once a user is assigned to be a delegate of the bosses on the Skype for Business client a Bo...

Page 165: ...ll appear on the boss s phone automatically To view your delegates 1 Tap 2 Tap the Delegates group Your delegate s will be displayed Using the Boss Admin Feature Answering Incoming Calls When a user c...

Page 166: ...reen of the delegate s phone is shown below To answer an incoming call on a delegate s phone 1 Tap or press The boss s phone stops ringing and the touch screen of the boss s phone is shown below Placi...

Page 167: ...ce a call on hold on a delegate s phone 1 Tap or press to place the call on hold A red Boss Admin soft key appears at the bottom of the boss s phone screen Resuming the Held Calls Either boss or deleg...

Page 168: ...s phone Do one of the following The boss taps or presses to resume the held call The delegate taps the red Boss Admin soft key to view the calls that are held by boss Tap the avatar of the caller The...

Page 169: ...he call will be resumed by boss and the delegate will drop the call automatically Transferring Calls to Boss Voicemails If a boss is unavailable to take calls delegates can transfer the calls directly...

Page 170: ...shown below Making a Safe Transfer to Boss After a delegate answers the call the delegate can transfer the call to the boss s phone using Safe Transfer which enables the delegate to transfer the call...

Page 171: ...ss successfully When the boss is not available to answer the transferred call or rejects the transferred call the delegate s phone displays as Transfer failed The delegate can tap to resume the call C...

Page 172: ...kype for Business phone 158 To place a call on behalf of a boss s line 1 Tap Bosses 2 Tap the avatar of the desired boss 3 Tap the On behalf soft key 4 Tap the desired contact or enter the desired num...

Page 173: ...swers the call As shown below Joining Conference Calls The delegate can join an incoming conference call on behalf of a boss s line and add the boss to the conference call To add a boss s line to a co...

Page 174: ...und private line feature Current Online environment does not support this feature The Skype for Business Server enables the system administrator to give users a second private telephone line in additi...

Page 175: ...he boss only boss s phone rings Characteristics of Private Lines A user can have only one private line A user with a private line has only one voice mailbox Calls to the private telephone line ring th...

Page 176: ...A ring tone for the private line is configurable via web user interface at the path Settings Preference Private line ring Call Transfer You can transfer a call to another party in one of the two ways...

Page 177: ...er you want to transfer the call to Press or tap to complete the transfer Tap and then tap the desired contact from the desired group Press or tap to complete the transfer Tap and then tap the desired...

Page 178: ...you want to transfer the call to Press or tap or tap on the on screen keyboard Enter the first few characters of the contact name or the contact number then tap the desired contact from the result lis...

Page 179: ...a pre defined group If the group receives many incoming calls at once the user will pick up the first incoming call by dialing the group pickup code This feature depends on support from the Skype for...

Page 180: ...usiness client Note Initiating a Conference Call during a Call Initiating a Conference Call from the Phone You can initiate a Skype for Business conference call add and invite contacts to a conference...

Page 181: ...ence Initiating a Conference Call from the Skype for Business Client You can initiate a conference call on the Skype for Business client To initiate a Skype for Business conference call from the Skype...

Page 182: ...y 3 When the third party answers there parties are now joined in the conference 4 Click to invite a new party 5 Repeat the steps 2 3 to add more parties to the conference Join Calls into a Conference...

Page 183: ...new call 4 Enter the number of the third party and press or tap or on the on screen keyboard You can also enter the first few characters of the contact name or the contact number then tap the desired...

Page 184: ...e for the T48G Skype for Business phone 170 6 Tap 7 Tap the avatar of the contact that is held The active call and the held call are joined into a conference 8 Tap and dial other numbers to invite mor...

Page 185: ...usiness conference call from the Skype for Business Client 1 Place a call to the first party 2 Click to place the call on hold 3 Enter the first few characters of the contact name or the contact numbe...

Page 186: ...or the T48G Skype for Business phone 172 6 Select Merge This Call Into and then click the held call Three parties are now joined in the conference 7 Click Invite More People to add more parties to the...

Page 187: ...d more parties to the conference Initiating a Skype Conference Call from the Skype for Business Client To initiate a Skype for Business conference call by meet now from the Skype for Business client 1...

Page 188: ...conference tap to view the dial in number and conference ID 2 Notify other parties of the dial in number and conference ID other parties can use the dial in number and conference ID to join this Skype...

Page 189: ...een The conference information includes organizer presenter and attendee For more information on conference roles refer to Joining Skype Conferences from the Calendar on page 130 2 Tap the grey area o...

Page 190: ...er Note To resume the held conference call 1 Press or tap Muting or Unmuting Conference Participants All participants can mute or unmute themselves But only the organizer and presenters can mute or un...

Page 191: ...rticipants but other participants cannot hear the muted participant A red mute icon is displayed under the person who is muted The mute key LED of the muted participant s phone illuminates solid red T...

Page 192: ...ticipant presses to unmute himself Promoting or Demoting Conference Participants The organizer and presenters can promote other conference participants from attendees to presenters or demote conferenc...

Page 193: ...1 Tap 2 Tap to promote an attendee to a presenter Enabling or Disabling the Announcement Only the organizer and presenters can enable or disable the announcement When the announcement feature is enab...

Page 194: ...nable conference announcements 1 During a conference call tap to enable announcement Locking or Unlocking the Conference Only the organizer and presenters can lock or unlock the conference The organiz...

Page 195: ...ng an active conference tap to unlock the conference The icon disappears from the touch screen Joining a Locked Conference Call The conference participants can invite you to join a locked conference y...

Page 196: ...indicating the number of calls waiting in the lobby will appear on When the organizer admits or rejects the caller to join the locked conference the number icon will disappear 1 Tap to view the caller...

Page 197: ...all later or from another phone in the system for example a phone in another office or conference room You can park an active call by tapping the Park soft key on the phone If the call is parked succe...

Page 198: ...of phone A displays the call park orbit number To retrieve the parked call on phone A After things are processed user on phone A taps to retrieve the parked call To retrieve the parked call on phone C...

Page 199: ...someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voice mail and then hang up If the call is hung up by the other party bef...

Page 200: ...the phone prompts receiving a new voice mail and the power indicator LED illuminates solid red press or tap Message 2 Follow the voice prompt to listen to your voice mails User Sign in Web Sign in Sig...

Page 201: ...rompts to listen to the voice mails Listening to the Voice Mail To listen to the voice mail 1 Tap Message 2 Tap to play the selected voice mail You can also tap the desired voice mail and then tap the...

Page 202: ...Tap the desired voice mail 3 Tap to call the contact Marking the Voice Mail as Read The following icons indicate the status of the voice mail Unread voice mail Read voice mail To mark the voice mail...

Page 203: ...ly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group You can configure the paging list on the phone which allows you to send a Real Time Transp...

Page 204: ...s not configured before 3 Tap the Edit soft key 4 Enter the multicast IP address and port number e g 224 5 6 20 10008 in the Address field The valid multicast IP addresses range from 224 0 0 0 to 239...

Page 205: ...all paging groups you can tap the Delete All soft key Paging list is configurable via web user interface at the path Directory Multicast IP You can also configure the phone to use a codec for sending...

Page 206: ...ameter defines the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically If Disabled is sel...

Page 207: ...multicast listening addresses via web user interface 1 Click on Directory Multicast IP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down...

Page 208: ...ng to enter the paging list When the phone is idle tap Features Paging List During a call tap Paging 2 Select a desired paging group 3 Tap or the desired paging group or press to send RTP Both the sen...

Page 209: ...rol servers are located at a central site or data center It allows branch site users to continue to have Enterprise Voice service and voice mail if voice mail rerouting settings are configured when th...

Page 210: ...endar feature User is not able to receive the voice mail as exchange is unreachable Calls between the branch office phones can be transferred to another branch site user Call forward settings cannot b...

Page 211: ...users common area phones do not have individual users assigned to them This chapter explains how to use the Common Area Phone Topics include Signing into a Common Area Phone Using a Common Area Phone...

Page 212: ...me of the Skype for Business Server If the network administrator enables the advanced feature e g Skype for Business conference the call park feature transferring the call on the Skype for Business Se...

Page 213: ...out of the Skype for Business account the phone will sign into the last CAP account automatically after a period of time The time is specified on the Skype for Business Server by system administrator...

Page 214: ...iness phone 200 account or Skype for Business account To sign out of a Common Area Phone 1 Tap Advanced default password admin or the unlock PIN CAP Sign Out 2 Mark the On radio box of Sign Out field...

Page 215: ...ntact your system administrator Getting Started with Better Together over Ethernet To enable and use BToE you need to ensure the following requirements are available on your PC Skype for Business clie...

Page 216: ...ector A User Account Control dialog is displayed as below 3 Ensure that the dialog lists YEALINK NETWORK TECHNOLOGY CO LTD as the verified publisher and click Yes If the YEALINK NETWORK TECHNOLOGY CO...

Page 217: ...accept the agreement The Yealink BToE Connector Setup Wizard is displayed as below 6 Click Browse to select an installation folder and click Install to begin the installation By default the Yealink B...

Page 218: ...BToE Connector installation s progress is displayed as below The installation may take several minutes A Windows Security is displayed as below during installation 7 Click Always trust software from Y...

Page 219: ...heckbox of Run Yealink BToE Connector 3 0 0 26 is checked by default as shown above If the checkbox of Run Yealink BToE Connector 3 0 0 26 is not checked you need to start the Yealink BToE Connector m...

Page 220: ...client are signed into with different user accounts you can use BToE to sign into the Skype for Business client and the connected phone with the same account For more information refer to Sign in via...

Page 221: ...t Your phone and your Skype for Business client are paired but fail to sign in The reason may be the user signing on your phone differs from the one signing on the Skype for Business client or there i...

Page 222: ...nt Make sure the BToE feature is enabled There are two BToE Pairing modes on the phone If BToE Pairing Mode is Auto your phone will pair with Skype for Business client directly without a pairing code...

Page 223: ...pair your phone with your Skype for Business client do one of the following on your PC a Connect an Ethernet cable from your computer to the PC port on your phone network of the PC will be provided by...

Page 224: ...after entering the pairing code in the Pair code field on your PC b If your PC is not connected to the PC port on your phone using an Ethernet cable do the following 1 Uncheck the Auto checkbox 2 Ent...

Page 225: ...ew the status After installation the Yealink BToE Connector and the application driver run successfully a prompt message is displayed in the system tray BToE is configurable via web user interface at...

Page 226: ...dialog again On your computer right click on the system tray and then select Sign in by Lync L On your phone select Sign in via PC from the Login Type pull down list and then tap the Sign in soft key...

Page 227: ...he same account as Skype for Business client automatically c If you already signed into the Skype for Business client and the connected phone with the same account before paring Your phone can interop...

Page 228: ...through your phone After BToE is enabled you can answer place hold and resume calls with your Skype for Business contacts on your phone and the Skype for Business client on your PC simultaneously What...

Page 229: ...e for Business client To resume a held call Do one of the following Tap or press on your phone Click to display the control panel and then click in your Skype for Business client The call is resumed o...

Page 230: ...C you do not connect an Ethernet cable from your computer to the PC port on your phone the phone will not be unlocked automatically If you connect an Ethernet cable from your computer to the PC port o...

Page 231: ...e EXP40 EXP40 Hardware Component Instructions Assigning Contacts to the EXP40 Monitoring Skype for Business Contacts for Status Changes Using the EXP40 Connecting the EXP40 If you want to use an EXP40...

Page 232: ...pplied connecting sheet and screws If you want to connect two or more expansion modules connect two expansion modules as below Connecting two expansion modules on a single phone is shown as below 3 Co...

Page 233: ...on module using another supplied cord Note To attach the stand of the expansion module a Wall mount method Optional b Desk mount method Up to six expansion modules can be connected to the T48G Skype f...

Page 234: ...sion module Assigning Contacts to the EXP40 Each EXP40 provides you with 20 EXP keys and 2 display pages supporting a total of 40 lines that you can set up as contacts You can connect up to 6 EXP40 to...

Page 235: ...ts in group B If group A is also assigned to be displayed on the next module or no group is assigned to be displayed on the next module the rest contacts of the group A will be displayed on the next m...

Page 236: ...usiness contact is resumed The Skype for Business contact is in a Skype for Business conference Solid yellow The Skype for Business contact is right back The Skype for Business contact is off work The...

Page 237: ...pages To add a new call during a call using the EXP40 1 Press an EXP key corresponding to the contact you want to add The call will be placed directly Initiating a Conference Call Using the EXP40 You...

Page 238: ...ages 3 After the party answers the call the call is connected to the number to which you are transferring To perform a consultative transfer during a call 1 Press or tap during a call 2 Press an EXP k...

Page 239: ...cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why doesn t the phone display time and date correctly Check if yo...

Page 240: ...ation driver of the Yealink BToE Connector is installed on the PC Do one of the following After installation if the Yealink BToE Connector and the application driver run successfully the notification...

Page 241: ...at any time Note that after you uninstall the Yealink BToE Connector you can no longer use BToE If you decide to start using the BToE feature again you must reinstall the Yealink BToE Connector and r...

Page 242: ...Server successfully Ensure that the user signing on the phone is the same as the one signing on the Skype for Business client Re pair the phone and Skype for Business client manually Ensure that Yeali...

Page 243: ...t the ringer volume setting press the Volume key when the phone is on hook and idle For more information refer to Volume on page 59 Why can t I receive calls Check that whether your status is DND mode...

Page 244: ...the Play Hold Tone Delay field 4 Click Confirm to accept the change How to change the user password To change the user password via web user interface 1 Click on Security Password 2 Select User from t...

Page 245: ...P trace We may need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to begin capturing signal tra...

Page 246: ...User Interface Max Log File Size 1 5120KB Configure the size of the global log files Default 5120KB Web User Interface Register Log Level Configure the severity level of the register logs to be repor...

Page 247: ...log levels 3 Enter the desired maximum size of global log in the Max Log File Size 1 3072KB field 4 Click Confirm to accept the change Note To reset severity level of all logs via web user interface...

Page 248: ...e Yealink support organization If you need technical support you can export the log files to the Skype for Business Server a local system or a syslog server You can also specify the severity level of...

Page 249: ...1 Tap Basic Log Upload 2 Tap the Log Upload soft key A dialog box pops up to prompt Log Upload Success b Exporting the Log File to the Local System To export a log file to the local system via web use...

Page 250: ...Log field 3 Enter the IP address or domain name of the syslog server in the Server Name field For example the IP address of your syslog server is 192 168 1 100 4 Click Confirm to accept the change A...

Page 251: ...configuration file from your local system 3 Click Import to import the configuration file Note How to export call log User can access call logs by downloading them to the local system for diagnosis pu...

Page 252: ...Updating Phone Firmware from Microsoft Skype for Busniness Server How to reset the phone Reset the phone to factory configurations after you have tried almost all troubleshooting suggestions but do no...

Page 253: ...oubleshooting 239 3 Tap the Reset key The touch screen prompts the following warning 4 Tap the OK soft key The phone begins resetting After reset the touch screen prompts Welcom Initializing Please wa...

Page 254: ...phone will be reset to factory sucessfully after startup Note You can also long press the soft key to perform the full reset function when the phone is idle Reset of the phone may take a few minutes...

Page 255: ...these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you...

Page 256: ...kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfun...

Page 257: ...Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France...

Page 258: ...dney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland Russia Kamchatka T...

Page 259: ...now 104 Documentation 10 Dual Headset 88 E E911 96 Emergency Call 102 Ending Calls 116 Entering Data and Editing Fields 37 EXP40 Expansion Model 217 EXP40 Hardware Component Instruction 220 F Favorit...

Page 260: ...Outlook 120 Setting up an Appointment in Outlook 121 Setting up an Event in Outlook 122 Service Agreements 241 Shared Line Appearance for Skype for Business 146 Sign in 17 Sign in via PC 211 Sign int...

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