Basic Call Features
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To resume a call held on a delegate’s phone:
Do one of the following:
-
The delegate taps or presses to resume the held call.
-
The boss taps the red
Boss/Admin
soft key to view the calls that are held by delegate.
Tap the avatar of the caller. The call will be resumed by boss, and the delegate will drop the
call automatically.
Transferring Calls to Boss Voicemails
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss’s voicemail.
The caller can follow the voice prompt to leave the voice mail.
To transfer a call to the boss’s voicemail:
Do one of the following:
-
Before the delegate answers the incoming call:
Tap to forward the incoming call to boss’s voice mail directly.
