Yealink SIP-T19 E2 T4 Series User Manual Download

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User Guide for the SIP-T19(P) E2 IP Phone

viii

Audio Settings .................................................................................................................... 28

Volume ............................................................................................................................. 28

Ring Tones ........................................................................................................................ 29

Contact Management ....................................................................................................... 31

Directory........................................................................................................................... 31

Local Directory ................................................................................................................ 33

Blacklist ............................................................................................................................ 43

Remote Phone Book ........................................................................................................ 44

Call History Management ................................................................................................ 47

System Customizations ...................................................................................................... 49

Logo Customization ........................................................................................................ 49

Headset Use .................................................................................................................... 50

Programable Keys .......................................................................................................... 52

Account Registration ....................................................................................................... 57

Dial Plan ........................................................................................................................... 58

Emergency Number ........................................................................................................ 63

Live Dialpad .................................................................................................................... 64

Hotline .............................................................................................................................. 65

Basic Call Features ................................................................. 67

Placing Calls ....................................................................................................................... 67

Answering Calls ................................................................................................................. 69

Ending Calls ........................................................................................................................ 70

Redialing Numbers ............................................................................................................ 70

Recent Call In Dialing ........................................................................................................ 71

Auto Answer ....................................................................................................................... 72

Auto Redial .......................................................................................................................... 73

Call Completion ................................................................................................................. 74

ReCall .................................................................................................................................. 75

Call Mute ............................................................................................................................. 76

Call Hold/Resume ............................................................................................................... 76

Do Not Disturb (DND) ........................................................................................................ 77

Call Forward ....................................................................................................................... 79

Call Transfer ........................................................................................................................ 82

Call Waiting ........................................................................................................................ 83

Conference ......................................................................................................................... 84

Local Conference ............................................................................................................ 84

Network Conference ...................................................................................................... 85

Call Park .............................................................................................................................. 86

FAC Mode ........................................................................................................................ 87

Transfer Mode ................................................................................................................. 89

Call Pickup .......................................................................................................................... 91

Anonymous Call ................................................................................................................. 94

Anonymous Call Rejection ................................................................................................ 95

Summary of Contents for SIP-T19 E2 T4 Series

Page 1: ......

Page 2: ...WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILI...

Page 3: ...cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the...

Page 4: ...ftware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Y...

Page 5: ...read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP T19 P E2 IP phone Note Topics provided in this guide include Chapter 1 Overview Chapter 2 G...

Page 6: ...following section is new Entering Data and Editing Fields on page 18 Major updates have occurred to the following sections Icon Instructions on page 3 Optional Accessories on page 10 Phone Installati...

Page 7: ...3 LED Instructions 4 User Interfaces 4 Phone User Interface 5 Web User Interface 5 Documentations 7 Getting Started 9 Packaging Contents 9 Optional Accessories 10 Phone Installation 11 Phone Initializ...

Page 8: ...57 Dial Plan 58 Emergency Number 63 Live Dialpad 64 Hotline 65 Basic Call Features 67 Placing Calls 67 Answering Calls 69 Ending Calls 70 Redialing Numbers 70 Recent Call In Dialing 71 Auto Answer 72...

Page 9: ...Appearance BLA 112 Configuring BLA Feature on the IP Phone 113 Using BLA Feature on the IP Phone 116 Messages 117 Short Message Service SMS 117 Voice Mail 119 Message Waiting Indicator MWI 121 Troubl...

Page 10: ...User Guide for the SIP T19 P E2 IP Phone x...

Page 11: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Page 12: ...Message Key Accesses voice mails Headset Key Toggles the headset mode Mute Key Mutes or un mutes an active call Transfer Key Transfers a call to another party Speakerphone Key Toggles the hands free...

Page 13: ...rk is unavailable The private line registers successfully Register failed Registering The shared bridged line registers successfully Hands free speakerphone mode Handset mode Headset mode Voice Mail T...

Page 14: ...The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to execute all...

Page 15: ...ser interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the key on the phone Enter the IP address e g http 192 168 0 10...

Page 16: ...l Features Recent Call In Dialing x Auto Answer Auto Redial Call Completion ReCall x Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference x Call Pickup Anonymous Call Anonymous Call R...

Page 17: ...for the SIP T19 P E2 IP phone Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package English On the website English Chinese User Guide Phone W...

Page 18: ...User Guide for the SIP T19 P E2 IP Phone 8...

Page 19: ...clude Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen Entering Data and Editing Fields If you require additional information or...

Page 20: ...ndset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator The following items are optional accessories for your SIP...

Page 21: ...on on page 14 This section introduces how to install the phone 1 Attach the stand 2 Connect the handset and optional headset 3 Connect the network and power We recommend that you use the accessories p...

Page 22: ...twork and power You have two options for power and network connections Your system administrator will advise you which one to use AC power Power over Ethernet PoE Note PoE is not applicable to the SIP...

Page 23: ...or hub To connect the PoE for the SIP T19P E2 IP phone 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Note If in line power i...

Page 24: ...interface or web user interface Available information of phone status includes Network status e g IPv4 status IP mode and MAC address Phone status e g product name hardware version firmware version pr...

Page 25: ...the first page of the web user interface If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv...

Page 26: ...hen press the Enter soft key 3 Press to select Static IPv4 Client and then press the Enter soft key 4 Enter the desired value in the IPv4 Subnet Mask Default Gateway IPv4 Pri DNS and IPv4 Sec DNS fiel...

Page 27: ...key 3 Press to select PPPoE IPv4 Client and then press the Enter soft key 4 Enter the user name and password in the corresponding fields 5 Press the Save soft key to accept the change or the Back sof...

Page 28: ...lowing input modes to enter data and edit fields on your phone When your phone keypad matches the input mode you can press the keypad repeatedly to view the character or numbers options and stop to se...

Page 29: ...ase a characters or alphanumeric 2aB characters Press a keypad key one or more times depending what input mode you re in to enter the characters that is displayed on the keypad key You can press the a...

Page 30: ...rovide the space character If it is in the numeric 123 soft key or alphanumeric 2aB soft key input mode it will only provide the digit 0 For key It only provides the pound character For key If it is i...

Page 31: ...ment System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the LCD screen contrast of SIP T19 P E2 to a comf...

Page 32: ...ange the language for the phone user interface 1 Press Menu Settings Basic Settings Language 2 Press or to select the desired language 3 Press the Save soft key to accept the change Text displayed on...

Page 33: ...one field The default time zone is 8 3 Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively 4 Press or or the Switch soft key to select the desired...

Page 34: ...the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back soft key to cancel There are 7 available date formats For ex...

Page 35: ...field 4 Re enter the new password in the Confirm PWD field 5 Press the Save soft key to accept the change or the Back soft key to cancel Administrator password is configurable via web user interface a...

Page 36: ...llowed to dial emergency numbers reject incoming calls by pressing the Reject soft key answer incoming calls by lifting the handset pressing the Speakerphone key the HEADSET key the key or the Answer...

Page 37: ...When the phone is locked the LCD screen prompts Phone locked and displays the icon To unlock the phone you must know the phone unlock PIN The default phone unlock PIN is 123 To unlock the phone via ph...

Page 38: ...1 Press Menu Settings Advanced Settings default password admin Phone Lock 2 Press or or the Switch soft key to select Disabled from Lock Enable field 3 Press the Save soft key to accept the change Pho...

Page 39: ...age 29 Note To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset Ring tones are used to indicate incoming...

Page 40: ...e 1 Press Menu Settings Basic Settings Sound Ring Tones 2 Press or to select the desired account and then press the Enter soft key 3 Press or to select the desired ring tone If Common is selected this...

Page 41: ...asy access to frequently used lists The lists may contain Local Directory History and Remote Phone Book To configure the directory via web user interface 1 Click on Directory Setting The priority of r...

Page 42: ...r The LCD screen displays the list s in the adjusted order 6 Click Confirm to accept the change Note To check the directory via phone user interface 1 Press the Dir soft key when the phone is idle The...

Page 43: ...refer to Directory on page 31 press Menu Directory Local Directory to enter the local directory 2 Press the AddGr soft key 3 Enter the desired group name in the Name field 4 Press or or Switch soft k...

Page 44: ...Local Directory is removed from the directory refer to Directory on page 31 press Menu Directory Local Directory to enter the local directory 2 Select the desired group 3 Press the Option soft key an...

Page 45: ...e desired group 3 Press the Option soft key and then select Delete The LCD screen prompts the following warning 4 Press the OK soft key to confirm the deletion or the Cancel soft key to cancel You can...

Page 46: ...umbers in the corresponding fields 5 Press or or the Switch soft key to select the desired ring tone from the Ring field If Auto is selected this contact will use the ring tone according to the priori...

Page 47: ...s the Enter soft key 3 Press or to highlight the desired entry 4 Press the Option soft key and then select Add to Contacts 5 Press the Save soft key to save the contact in the local directory If the c...

Page 48: ...soft key to accept change or the Back soft key to cancel To delete a contact from the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only Local D...

Page 49: ...d from the directory refer to Directory on page 31 press Menu Directory Local Directory to enter the local directory 2 Select the desired contact group and then press the Enter soft key If the contact...

Page 50: ...ts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can search for a contact from the desired lists when the phone is on th...

Page 51: ...er using the keypad The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen You can press or to scroll to the desired ent...

Page 52: ...Click on Directory Local Directory 2 Click Browse to locate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the t...

Page 53: ...rectory can store names and phone numbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the blacklist directory and even call a contact from the blacklist...

Page 54: ...If the contact is not in any group select All Contacts and then press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then select Add to Blacklist The LC...

Page 55: ...ss Menu Directory Remote Phone Book If Remote Phone Book is added to the directory refer to Directory on page 31 press Dir Remote Phone Book to enter the remote phone book 2 Press or to select the des...

Page 56: ...emote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key to load the remote phone book 3 Press the Search soft key 4 Press the Abc soft key t...

Page 57: ...e an entry from the call history list History record feature is enabled by default If you don t want to save the call history you can disable the feature To disable history record via phone user inter...

Page 58: ...Received Calls Missed Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to Contacts or Add to Blacklist 5 Enter the desired values in the...

Page 59: ...user interface 1 Click on Features General Information 2 Select Custom logo from the pull down list of Use Logo 3 Click Browse to locate the logo file from your local system 4 Click Upload to upload t...

Page 60: ...e connected to your headset automatically Enter the desired number and then press the Send soft key the phone will then place a call using the headset automatically For more information on using the h...

Page 61: ...adset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to the handset jack will...

Page 62: ...irm to accept the change Note You can customize the soft keys navigation keys and function keys on the keypad The SIP T19 P E2 IP phone supports 11 programable keys To customize the programable keys v...

Page 63: ...lick Confirm to accept the change You can click Reset to default to reset custom settings to defaults Note Common used programable key features are explained in the following subchapters in detail Spe...

Page 64: ...an incoming call The call is then answered on your phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group Dependencies Type Group P...

Page 65: ...key to access the corporate directory quickly XML Group You can use this key feature to access the remote group in your remote phone book quickly You should configure remote phone book in advance For...

Page 66: ...provision and network parameters quickly Dependencies Type Zero Touch Label key label displayed on the LCD screen Usage 1 Press the programable key to access the zero touch screen 2 Press the OK soft...

Page 67: ...act your system administrator for more information 5 If you use the outbound proxy servers do the following 1 Press or or the Switch soft key to select Enabled from the Outbound Status field 2 Enter t...

Page 68: ...to group together patterns for instance to logically combine two or more patterns Example 1 9 2 7 3 would match 923 153 773 etc The should be followed by the sequence number of a parenthesis The plus...

Page 69: ...eypad and then press the Send soft key the phone will dial out 1234 instead To edit a replace rule via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Select the desired replace rule b...

Page 70: ...g 1xx in the Rule field 3 Click Add to add the dial now rule When you enter the number 123 using the keypad the phone will dial out 123 automatically without pressing any key Note Delay Time for Dial...

Page 71: ...dialing a phone number outside the code area For example an area code is configured as Code 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and...

Page 72: ...ecific numbers up to 10 from being dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number v...

Page 73: ...sily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the IP phone for con...

Page 74: ...es the IP phone to automatically dial out a phone number without pressing the send key You can also configure a delay and then the phone will dial out the phone number automatically after the designat...

Page 75: ...esignated period of time To configure the hot line number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Hot Number field 3 Enter the delay time in the Hotli...

Page 76: ...User Guide for the SIP T19 P E2 IP Phone 66...

Page 77: ...P phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion ReCall Call Mute Call Hold Resume Do Not Disturb DND...

Page 78: ...conds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set t...

Page 79: ...Call soft key 3 Enter the desired number using the keypad 4 Press or the Send soft key You can press or to switch between the calls and then press the Resume soft key to retrieve the desired call When...

Page 80: ...ve call and an incoming call arrives on the phone do one of the following Press the Answer soft key The incoming call is answered and the original call is placed on hold Press to access the new call P...

Page 81: ...end soft key To view the placed calls list when the phone is on the dialing screen you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click o...

Page 82: ...er a few continuous characters of the contact name or continuous numbers of the contact number office mobile or other number to search from placed calls list You can use auto answer feature to automat...

Page 83: ...ttempts To configure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enabled from the Auto Redial field 3 Enter the desired time in s...

Page 84: ...he phone will retry as many times as configured until the called party is idle You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to...

Page 85: ...he called party becomes idle the following prompt will appear on the LCD screen of the phone 1 Press the OK soft key to redial the number Note You can press a recall key to place a call back to the la...

Page 86: ...ou Call mute applies to all modes Handset Headset and Speakerphone To mute a call 1 Press during an active call The LCD screen indicates that the call is now muted To un mute a call 1 Press again to u...

Page 87: ...ct incoming calls automatically on the phone The prompt message n New Missed Call s n indicates the number of missed calls will appear on the LCD screen and callers will receive a busy message All cal...

Page 88: ...nabled from the pull down list of DND Emergency 3 Enter the numbers in the DND Authorized Numbers field For multiple numbers enter a comma between every two numbers 4 Click Confirm to accept the chang...

Page 89: ...ered after a period of time To enable call forward via phone user interface 1 Press Menu Features Call Forward 2 Press or to select the desired forwarding type and then press the Enter soft key 3 Depe...

Page 90: ...e or off code respectively in the On Code or Off Code field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon on the status bar indicates that the call forward is...

Page 91: ...ia phone user interface Do one of the following Press when the phone is idle Press Menu Features Call Forward Press or to select the desired forwarding type and then press the Enter soft key Press or...

Page 92: ...re transferring To perform a semi attended transfer 1 Press or the Tran soft key during a call 2 Do one of the following Enter the number you want to transfer the call to Press the Dir soft key and th...

Page 93: ...page 31 for more information Press the Dir soft key and then select Remote Phone Book Select the desired group and search for the contact Directory should be configured in advance Refer to Directory...

Page 94: ...reate a conference with other two parties using the phone s local conference You can create a conference between an active call and a call on hold by pressing the Conf soft key The SIP T19 P E2 IP pho...

Page 95: ...the party from the conference call Press the New Call soft key to place a new call Press the Back soft key to return to the previous screen Press to mute the conference call all other participants can...

Page 96: ...soft key to place a new call 6 The conference is placed on hold 7 Enter the number of the new party and then press or the Send soft key 8 When the new party answers the call press the Conf soft key t...

Page 97: ...before using call park feature Note To configure call park feature in FAC mode via web user interface 1 Click on Features Call Pickup 2 Select FAC from the pull down list of Call Park Mode 3 Select En...

Page 98: ...call park code is not configured you need to enter the call park code Press or the Park soft key If the call park code is configured the phone will dial the configured call park code shown as below 2...

Page 99: ...nfigured press the Retrieve soft key on the dialing screen The phone will dial the configured park retrieve code and the Retrieve screen appears as below 2 Follow the voice prompt do one of the follow...

Page 100: ...the call park number is not configured you need to enter the call park number e g 01 Press or the Park soft key The call will be transferred to the directional parking lot where the call park number...

Page 101: ...ing up a call that is ringing at a target phone number Group call pickup is used for picking up a call that is ringing at any phone number in a certain group The pickup group should be predefined cont...

Page 102: ...gure the directed call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Enter the directed call pickup code in the Directed Call Pickup Code field 3 Click Confirm t...

Page 103: ...is answered on your phone Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Select Enabl...

Page 104: ...phone when a phone in the group receives an incoming call The call is answered on your phone Note You can use anonymous call to block your identify and phone number from appearing to the called party...

Page 105: ...en you enable or disable anonymous call feature on the phone 4 Optional Enter the anonymous call on code in the On Code field 5 Optional Enter the anonymous call off code in the Off Code field 6 Press...

Page 106: ...ss or or the Switch soft key to select Enabled from the Anonymous Rejection field 4 Optional Press or or the Switch soft key to select the desired value from the Send Rejection Code field The phone wi...

Page 107: ...t reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long which means that actual personal offices would be...

Page 108: ...the phone is idle The LCD screen prompts the following warning 2 Press the OK soft key registration configurations of all accounts on the phone will be cleared immediately The login wizard will be di...

Page 109: ...y answer an incoming intercom call while there is already an active call on the phone Accept Intercom You can enable or disable the phone to answer an incoming intercom call If Accept Intercom is enab...

Page 110: ...ept the change or the Back soft key to cancel These specific parameters are configurable via web user interface at the path Features Intercom You can use multicast paging to quickly and easily broadca...

Page 111: ...y if it is not configured before 3 Press the Option soft key and then press the Edit soft key 4 Enter the multicast IP address and port number e g 224 5 6 20 10008 in the Address field The valid multi...

Page 112: ...The paging barge parameter defines the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automaticall...

Page 113: ...screen when receiving the multicast RTP stream 6 Click Confirm to accept the change Note To send RTP stream via a paging list key when the receiver s phone is idle 1 Press the paging list key when th...

Page 114: ...fill the silence that would be heard by the party placed on hold To use this feature you should specify a SIP URI pointing to a Music on Hold Server account When a call is placed on hold the phone wil...

Page 115: ...f two phones share a line an incoming call to this extension will cause both phones to ring simultaneously The incoming call can be answered on either phone but not both This feature is very useful in...

Page 116: ...nate accounts on the other IP phones For example party A party B share the account 4603 phone A registers the primary account 4603 phone B registers the alternate account 4603_1 phone C registers the...

Page 117: ...ared Call Appearance from the pull down list of Shared Line 3 Click Confirm to accept the change To configure the shared line settings on phone B via web user interface 1 Register the alternate accoun...

Page 118: ...down list of Shared Line 3 Click Confirm to accept the change Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or...

Page 119: ...ction provides you with detailed information on using the SIP T19 P E2 IP phone in a SCA scenario You can do the following using SIP T19 P E2 IP phone in a SCA scenario Placing calls Answering calls P...

Page 120: ...line To answer a call on the shared line When an incoming call arrives on the shared line the phone A and phone B will ring simultaneously You can answer the incoming call on either phone A or phone...

Page 121: ...rieve a held call on phone A To retrieve the held call on phone A 1 Press the Resume soft key on phone A The conversation between phone A and phone C is retrieved Call pull feature allows users to ret...

Page 122: ...an monitor the specific extension BLA number for status changes on each IP phone To use this feature a BLA group should be pre configured on the server and one of them is specified as a BLA number BLA...

Page 123: ...nt 14019833020 and assigns BLA number phone B registers the account 10462190020 and assigns BLA number phone C registers the account 14755608020 Phone A and phone B share the BLA number 14084588327 To...

Page 124: ...e for the SIP T19 P E2 IP Phone 114 2 Click on Advanced and then select Draft BLA from the pull down list of Shared Line 3 Enter the desired number in the BLA Number field 4 Click Confirm to accept th...

Page 125: ...n account and configure BLA feature on phone B via web user interface 1 Register the account 10462190020 2 Click on Advanced and then select Draft BLA from the pull down list of Shared Line 3 Enter th...

Page 126: ...You can have more than one call on the shared line To place a new call when there is an active call on phone A do one of the following on phone A 1 Press the Hold soft key The original call is placed...

Page 127: ...e phone will play a warning tone The power indicator LED will slow flash yellow and the LCD screen will prompt n New Text Message s n indicates the number of unread text messages e g 1 New Text Messag...

Page 128: ...Press the Send soft key after completing the content 4 Enter the number you want to send the message to in the To field 5 Press the Send soft key to send the message or the Back soft key to cancel Se...

Page 129: ...n prompts Delete message 4 Press the OK soft key to delete this message or the Cancel soft key to cancel You can also delete all text messages by pressing the Delete soft key and then select Delete Al...

Page 130: ...Mail Set Voice Mail 2 Press the navigation keys to highlight the account which you want to set 3 Press the 123 soft key to select the proper input mode and then enter the voice mail access code e g 9...

Page 131: ...them The MWI service is unsolicited for some servers so the SIP T19 P E2 IP phone only handles the MWI messages sent from the server But for other servers the MWI service is solicited so the SIP T19...

Page 132: ...iod Seconds field 4 Click Confirm to accept the change The IP phone will subscribe to the account number for MWI service by default To enable subscribe MWI to voice mail via web user interface 1 Click...

Page 133: ...voice mail number in the Voice Mail field 5 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail Note MWI subscript...

Page 134: ...User Guide for the SIP T19 P E2 IP Phone 124...

Page 135: ...ncludes MAC addresses according to the corresponding PO Purchase Order You can find the MAC address on the label of carton box You can also find the MAC address from the phone s bar code on the back o...

Page 136: ...the SNTP server automatically If the phone fails to connect to the SNTP server contact your system administrator for more information You can also configure the time and date manually For more inform...

Page 137: ...Call Forward on page 79 Check whether the caller number is stored in the blacklist directory Refer to Blacklist on page 43 Why does my handset not work Check that the handset cord is fully connected...

Page 138: ...nother audio mode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting press the Volume key...

Page 139: ...Confirm to accept the change How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP on a per line basis...

Page 140: ...need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to begin capturing signal traffic 3 Recreat...

Page 141: ...provide a system log to help analyze your problem To export the system log to a local PC via web user interface 1 Click on Settings Configuration 2 Select 6 from the pull down list of System Log Level...

Page 142: ...types of diagnostic files including PCAP trace system log and BIN configuration file to help analyze your problem You can export these files at a time To export all diagnostic files via web user inte...

Page 143: ...ur local system Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the IP phone Note Any reboot of the IP phone may take a few...

Page 144: ...l take 5 minutes to complete Please don t power off 4 Click OK to confirm upgrading How to reset the phone Reset the phone to factory configurations after you have tried all troubleshooting suggestion...

Page 145: ...factory please wait The LCD screen prompts Welcome Initializing please wait The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a few minutes Do no...

Page 146: ...User Guide for the SIP T19 P E2 IP Phone 136...

Page 147: ...following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safe...

Page 148: ...nd on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfuncti...

Page 149: ...nd Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic...

Page 150: ...isbane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand We...

Page 151: ...RL 45 Configuring BLA Feature on the IP Phone 113 Configuring SCA Feature on the IP Phone 106 Conference 84 Contact Management 31 Contrast 21 Copyright ii Customizing Your Phone 21 D Declaration of Co...

Page 152: ...t Upgrade Reset Issues 133 Recall 75 Receiving RTP Stream 102 Recent Call In Dialing 71 Redialing Numbers 70 Registration 17 Regulatory Notices 137 Remote Phone Book 44 Replace Rule 58 Ring Tones 29 S...

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Yealink SIP-T19 E2 T4 Series, User Manual

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