Yealink One Talk CP960, Manual

Page: 84 / 151

Yealink CP960 User Guide
80
3. Select Key Event from the Type field.
4. Select Forward from the Key Type field.
5. (Optional.) Enter the string that will display on the phone screen in the Label field.
6. Enter the contact number you want to forward the incoming calls to in the Value field.
7. Tap .
Tip
You can drag the line key to the Edit field to set a Forward key.
Forwarding Incoming Calls Using a Forward Key
Before You Begin
You need to set a Forward key with a specific contact. Make sure your system administrator has set the forward mode
to Phone.
Procedure
Transferring Calls
During a call, you can transfer the call to another contact in one of three ways:
l
Blind Transfer : Transfer a call directly to the third party without consulting.
l
Semi-Attended Transfer : Transfer a call when receiving ringback.
l
Attended Transfer (Consultative Transfer) : Transfer a call with prior consulting.
Topics
Performing a Blind Transfer
Performing a Semi-Attended/Attended Transfer
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Topics
Performing a Blind Transfer
Performing a Blind Transfer
Procedure
1. Tap More -> Transfer during a call.
2. Do one of the following:
l
Enter the number you want to transfer the call to, and then tap Transfer .