Yealink MeetingSpace VC200 Page 224 Administrator'S Manual Download

Page: 224 / 232

| Troubleshooting |

224

Situation

Cause

Solution

Ensure that static images are

not displayed for long periods.

Be aware that meetings that last

more than an hour without much

movement can have the same

effect as a static image.

Configure the automatic sleep time

or the screen saver.

How to prevent monitor burn-in?

Unsuitable monitor parameters.

Consider decreasing the monitor’s

sharpness, brightness, and contrast

settings if they are set to their

maximum values.

Call Issues

Situation

Reason

Solution

The network is unavailable.

Connect the network administrator.

Your system cannot receive

calls when the far site dials your

account.

Check whether your account is

registered.

You cannot receive calls.

DND (Do Not Disturb) mode is

enabled.

Disable DND.

The far site enables DND (Do Not

Disturb) mode.

Contact the far site to disable

DND.

The account is not registered

Check whether the call parties

H.323) is enabled.

Fail to dial the IP address of the far

site.

Ping the IP address of the far site.

If it fails, contact the network

administrator. Connect the network

administrator.

The far site system is powered off. Contact the far site to power on the

system.

The call protocol(SIP/H.323) that

far site uses is different from yours.

Both sites use the same call

protocol (SIP/H.323).

Encryption negotiation (SRTP/

H.235) fails.

If one site uses encryption, ensure

that the other site enables the

encryption too.

You fail to call far site.

The firewall blocks the traffics.

Open necessary ports on the

firewall.

Summary of Contents for MeetingSpace VC200

Page 1: ......

Page 2: ...VC800 VC500 VC200 PVT980 PVT950 32 Power Indicator LED of VP59 32 Camera Indicator LED of VP59 33 LED Instructions of VCC22 Video Conferencing Camera 33 LED Instructions of CTP20 33 Mute Indicator LED of CP960 Conference Phone 34 Mute Indicator LED of CPE90 Wired Expansion Microphones 34 LED Instructions of CPW90 BT Bluetooth Wireless Microphones 34 LED Instructions of WPP20 Wireless Presentation ...

Page 3: ...Option 2 57 DHCP Option 12 57 VLAN 58 Configuring LLDP 58 Configuring VLAN Manually 59 Configuring DHCP VLAN 60 Wi Fi 61 Connecting to the Wireless Network 61 Viewing the Wireless Network Status 62 Forgetting a Wi Fi 62 Disabling the Wi Fi Feature 63 Wireless Access Point 63 Enabling the Wireless Access Point 63 Configuring Wireless Access Point 64 Viewing the Connected Devices 65 Adding Connected...

Page 4: ...abling Disabling the Clock 99 Setting the Ring Tone 99 Configuring Key Tone 99 Setting Time and Date 100 Expand Time zone 100 NTP Settings 102 Configuring the DST 103 Configuring Time and Date Manually 105 Customizing the Time and Date Format 105 Setting the Reminder 106 Configuring Automatic Sleep Time 107 Allowing Website Snapshot 107 Adjusting Backlight of the CP960 Conference Phone 108 Screen ...

Page 5: ...nput Source 134 Configuring HDMI Extended Display by VP59 135 Selecting the Default Layout for A Single Screen 135 Hiding Local Video Image in Equal Layout 136 Configuring Change Layout by Content Sharing 137 Specifying Content to the Secondary Screen 137 Selecting Video Frame Rate and Resolution 138 Maximizing Monitor Video Display 139 Configuring the Monitor Resolution 139 CEC Monitor Controls 1...

Page 6: ...ll Types 164 Configuring the Account Polling 164 Configuring Additional Audio Call 165 Selecting the Multi party Resources 165 Search Source List in Dialing 166 Configuring Search Source List in Dialing 167 Configuring Call Match 167 Configuring Call Match 167 Auto Answer 168 Answering a Call Automatically 168 Answering Multiple Calls Automatically 168 Muting Auto Answered Calls 169 Muting Auto Di...

Page 7: ... Local Directory 190 Deleting History Records 190 Deleting a History Record 191 Deleting Multiple History Records 191 Deleting All History Records 191 Placing Calls from Call History 192 Placing a Call 192 Placing a Call by Entering a Number 192 Placing a Call from the Search Result 193 Placing a Call from the Search Result by CTP20 194 Editing Numbers Before Calling 194 Editing Numbers before Cal...

Page 8: ... 212 Resetting the SD Card 212 Resetting the System 213 Resetting the System via Configuration Methods 213 Resetting the System by using Reset Button 213 Resetting VP59 by REDIAL key 214 Exporting Log Files 214 Setting the Severity Level of the Local log 214 Setting Severity Level of the Module log 215 Exporting the Log Files to a Local PC 215 Exporting the Log Files to a USB Flash Drive 216 Expor...

Page 9: ... Contents ix System Status List 229 Viewing System Status 231 Viewing Call Statistics 232 ...

Page 10: ...Related Documentations Related Documentations The following related documents are available Video Conferencing System Quick Start Guide which describes how to assemble the system and configure the meeting room and the network Video Conferencing System User Guide which describes how to configure and use basic features available on the systems Video Conferencing System Network Deployment Solution wh...

Page 11: ... Setup Wizard Hardware Overview Hardware of VC880 Codec Hardware of PVT980 Codec Hardware of VC800 Codec Hardware of VC500 PVT950 Codec Hardware of VC200 Codec Hardware of VP59 Codec Hardware of VCC22 Video Conferencing Camera Hardware of VCH50 Video Conferencing Hub Hardware of CP960 Conference Phone Introduction of CTP20 Touch Panel Hardware of WPP20 Wireless Presentation Pod Hardware of CPE90 W...

Page 12: ...d only the latter one can be identified Insert a WF50 Wi Fi USB Dongle for connecting to Wi Fi or providing wireless AP Insert a BT42 Bluetooth USB Dongle for connecting to the CPW90 BT Bluetooth wireless microphones Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network Camera Port Connect to a third party camera via an HDMI cable RCA In Connect to an audio input dev...

Page 13: ...t a universal security cable to the codec so you can lock the codec down The system cannot be removed when locked Hardware of PVT980 Codec PVT980 targeted at large meeting room is applicable to the meeting room with a rack or the lecture hall Possessing rich physical interfaces for audio and video connection PVT980 can be connected to the 3rd party camera or access to the video matrix In addition ...

Page 14: ... images VC Hub Camera If you want to use wired sharing to present connect this port to the Codec port on the VCH50 video conferencing hub Connect this port to the Camera port on theVCC22 video conferencing camera If you need an audio device connect this port to the Internet port on the CP960 Conference phone Internet Connect to the network device DC48V Connect to the power source via a power adapt...

Page 15: ...s recording videos or capturing packets If multiple USB flash drives are connected only the latter one can be identified Insert a WF50 Wi Fi USB Dongle for connecting to Wi Fi or providing wireless AP Insert a BT42 Bluetooth USB Dongle for connecting to the CPW90 BT Bluetooth wireless microphones Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network VC Hub Phone If y...

Page 16: ...is information to the far site and decompresses incoming data VC500 PVT950 codec compatible with different audio devices supports 16 9 and 4 3 aspect ratios and can adapt to the monitors automatically The VC500 PVT950 camera can be panned 30 degrees range tilted 20 degrees range and support 5 x optical zoom white balance and automatic gain Front Panel of VC500 PVT950 Codec Rear Panel of VC500 PVT9...

Page 17: ...Fi USB Dongle for connecting to Wi Fi or providing wireless AP Insert a BT42 Bluetooth USB Dongle for connecting to the CPW90 BT Bluetooth wireless microphones Insert a PSTN box CPN10 for connecting to the PSTN Public Switched Telephone Network VC Hub Phone If you want to use wired sharing to present connect this port to the Codec port on the VCH50 video conferencing hub If you need an audio devic...

Page 18: ...200 possesses many features ultra HD 4K 4 x digital zoom camera 103 super wide angle lens white balance automatic gain and others With 6 beamforming microphone arrays for direct voice pickup and Yealink Noise Proof Technology VC200 brings excellent audio effect in small rooms and ensures that everyone can be heard clearly Front Panel of VC200 Codec Rear Panel of VC200 Codec Bottom of VC200 Codec F...

Page 19: ...the Internet port on the CP960 Conference phone Connect to VCM34 Display Connect to a monitor Security Slot Allow you to connect a universal security cable to the codec so you can lock the codec down The system cannot be removed when locked Line Out Connect to an audio output device via an audio cable 3 5mm Internet Connect to the PoE via the network cable Bottom of VC200 Codec Port Name Descripti...

Page 20: ... Getting Started 20 Item Description 1 Power Indicator LED Indicates the call status and the system status ...

Page 21: ...s 13 Speaker Provides hands free speakerphone audio output 14 Hookswitch Picking up the handset from the handset cradle the hookswitch bounces and the phone connects to the line Laying down the handset on the handset cradle the phone disconnects from the line 15 Shutter Switch Covers or uncovers the camera 16 Camera Indicator LED Indicates the status of video call and camera Receives a video call ...

Page 22: ...a can be panned 100 degrees range tilted 30 degrees range and supports 12 x optical zoom white balance and automatic gain Front Panel of VCC22 Video Conferencing Camera Rear Panel of VCC22 Video Conferencing Camera Front Panel of VCC22 Video Conferencing Camera The LED indicator in front of the camera indicates different camera status Related information LED Instructions of VCC22 Video Conferencin...

Page 23: ...be removed when locked Hardware of VCH50 Video Conferencing Hub You can connect VCH50 to the computer for presenting If you want to connect a PC to your system using Ethernet cable you need to connect the VCH50 video conferencing hub to your system Connecting VCH50 to the computer for presenting is not applicable to VP59 Left Side of VCH50 Cable Hub Right Side of VCH50 Cable Hub Rear Panel of VCH5...

Page 24: ...g contents HDMI Connect to PC via HDMI cable for sharing contents USB Connect to a USB flash drive Insert a USB flash drive for storing screenshots recording videos or capturing packets Hardware of CP960 Conference Phone You can use CP960 conference phone as a microphone and a speaker when you are using VC200 VC500 VC800 VC880 PVT980 PVT950 to place calls You can also place calls answer calls or v...

Page 25: ... volume of the speaker ringer or media HOME Touch Key Return to the idle screen Wired Mic Ports Allow you to connect CPE90 to your phone optional Internet Port Connect to the VC Hub Phone port on the video conferencing system Connect to the Audio port on the VCH50 video conferencing hub Security Slot Allow you to connect a universal security cable to your phone so you can lock down your phone The ...

Page 26: ...f VCS devices CTP20 touch panel can help you fully control VC200 VC500 VC800 VC880 system You can use it to place calls initiate conferences adjust the volume control the camera record videos and so on What s more CTP20 supports collaborative editing and the note feature that is to say participants can add notes to the presentation or to the whiteboard which can improve the communication efficienc...

Page 27: ...g presses it for 3 seconds and release it and then choose the window you want to share LED Indicator Indicates the status Related information LED Instructions of WPP20 Wireless Presentation Pod Hardware of CPE90 Wired Expansion Microphones The CPE90 can work as expansion microphones of the CP960 conference phone It supports 360 degree audio pickup at a radius of up to 3 meters You can connect 2 CP...

Page 28: ...on its top You can mute or unmute the CPW90 BT by tapping the mute button CPW90 BT Bluetooth Wireless Microphones is not applicable to VP59 Name Description Battery Indicator LED Indicates the battery information Built in Microphones Supports 360 degree audio pickup at a radius of up to 3 meters Mute Button Indicates call status Toggles mute feature Charging Slot Put the CPW90 BT on the charging c...

Page 29: ...e the system 2 Video recording key Start or stop recording the video and audio 3 Layout key Adjust the layout during a video call 4 Customization key Customize the key function You can configure this key as the Presentation key default the Input key the ScreenShot key or Mute key 5 Volume up key Increase the speaker volume ...

Page 30: ...nu during a call 13 Return key Return to the previous menu 14 Dial key Enter the pre dialing screen the dialing screen or the answering screen 15 Delete key Delete the text Delete one character at a time Long press to delete all characters in the input field One press to capture packets When the device is connected to the USB flash drive long press it for 2 seconds to start capturing packets and l...

Page 31: ...ted 31 Rear Panel of VCM34 Name Description PoE It is used to connect VCM34 to the VC Hub Phone port on the video conferencing system Internet It is used to connect VCM34 Hardware of MSpeaker Front Panel of MSpeaker ...

Page 32: ...f CTP20 Mute Indicator LED of CP960 Conference Phone Mute Indicator LED of CPE90 Wired Expansion Microphones LED Instructions of CPW90 BT Bluetooth Wireless Microphones LED Instructions of WPP20 Wireless Presentation Pod LED Instructions of VC880 VC800 VC500 VC200 PVT980 PVT950 LED Status Description Solid green The system is powered on Solid red The system is in sleep mode Flashing red The system...

Page 33: ...isabled during a video call Off The phone is powered off The camera is not properly connected to the phone The shutter switch is closed LED Instructions of VCC22 Video Conferencing Camera LED Status Description The VC880 VC800 PVT980 system is powered on The VC880 VC800 PVT980 is upgrading firmware Solid green The VCC22 video conferencing camera is working The VC880 VC800 PVT980 system is in sleep...

Page 34: ... system Mute Indicator LED of CPE90 Wired Expansion Microphones LED Status Description Solid red The CP960 conference phone is muted Flashing red The CP960 conference phone is ringing The CP960 conference phone is placing a call Solid green The CP960 conference phone is in a call and unmuted The CP960 conference phone is idle Off The CPE90 is disconnected to CP960 Conference Phone LED Instructions...

Page 35: ...PP20 Wireless Presentation Pod LED Status Description The WPP20 is starting up The WPP20 is trying to pair to the video conferencing system The WPP20 is plugged into the video conferencing system and firmware update is in progress Fast flashing green The WPP20 is plugged into the video conferencing system and the WPP20 is updating Wi Fi profile Slowly flashing green The WPP20 pairs to the video co...

Page 36: ...trol press 2 Select Shut down and then press OK key The system powers off immediately and the LED indicator goes out Powering on or Powering off VP59 VP59 powers on automatically after you connect an electrical supply and it powers off when you disconnect an electrical supply Initialization Process Overview Once connected to the network and an electrical supply the system begins initializing Loadi...

Page 37: ...the following features according to the setup wizard Menu Description Language Set the language displayed on the CP960 conference phone CTP20 the monitor The default language is Simplified Chinese Date Time The system obtains the time and date from the NTP server automatically by default You can also configure the time and date manually Site Name Edit the site name Password The default administrat...

Page 38: ...or Internet Explorer 11 to access the web user interface Some features may not work properly if you are using other or older browsers 1 Open a web browser and enter the device IP address in the address bar 2 Enter the administrator username and the password 3 Click Login Attention The web user interface will be locked after 3 failed login attempts Please contact your support team or try again 3 mi...

Page 39: ...user to access the web user interface by using the HTTPS Default On Web user interface Endpoint CTP20 HTTPS port Specify the HTTPs port for the user to access the web user interface Valid value Any integer from 1 to 65535 Make sure that the configured port is available Default 443 Web user interface HTTP HTTPS Enable or disable the user to access the web user interface via the HTTP and HTTPS Defau...

Page 40: ...a feature for the custom key on the remote control Input press to select the video input source ScreenShot press to capture screen Mute Speaker press to mute or unmute the speaker Presentation press to start or stop presentation Preset press to configure the presets during a call Default Presentation Web user interface Disabling Remote Control Keys All keys on the remote control are enabled by def...

Page 41: ...sing CP960 Conference Phone You can use the CP960 conference phone to perform calling and partial configuration tasks For more information about how to use CP960 conference phone refer to Yealink CP960 HD IP Conference Phone Quick Reference Guide VCS Deployment Methods This chapter introduces how to deploy VCS Traditional Deployment Methods Cloud Deployment Method Traditional Deployment Methods If...

Page 42: ...0000 51000 TCP UDP Web management port optional 443 TCP SIP optional 5060 5061 TCP UDP Related information NAT NAT Many application layer protocols for example multimedia protocols H 323 SIP have the address or the port information The address and port information included in the H 323 SIP protocol cannot be translated via the traditional NAT method which leads to communication problems ALG applic...

Page 43: ... Address Public IP Address Displays the NAT public address automatically obtained from the Yealink supplied server if the static NAT is set to Auto Configure the NAT public address for the system if the static NAT is set to Manual Web user interface Endpoint CTP20 Related tasks Enabling Static NAT for SIP Protocol Related information Port Forwarding Enabling Static NAT for SIP Protocol You can use...

Page 44: ...e secondary router the VCS may fail to call other VCS connected to the same router because the NAT address replaces the private address Route Traversal Route Traversal Procedure 1 Do one of the following On your web user interface go to Network NAT Firewall NAT Configuration On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced NAT Firewall NAT On your VC200 go to More Networ...

Page 45: ...irstly and the mapped public IP address and then the port number that the NAT has allocated for the UDP flows to remote parties Those information is used to establish UDP communication between two system behind the NATs The system works as a STUN client sending exploratory STUN messages to the STUN server After that the STUN server uses those messages to determine the public IP address and the por...

Page 46: ...f UDP over NATs feature on the system Default Off Web user interface Endpoint CTP20 STUN Server Configure the IP address or the domain name of the STUN Simple Traversal of UDP over NATs server Default blank Web user interface Endpoint CTP20 STUN port Configure the port of the STUN Simple Traversal of UDP over NATs server Default 3478 Web user interface Endpoint CTP20 Selecting STUN for SIP Protoco...

Page 47: ...matically Configuring H 460 for H 323 Protocol Configuring H 460 for H 323 Protocol If you want to make private to public calls via H 323 protocol you can enable H 460 feature for H 323 protocol Procedure 1 Do one of the following On your web user interface go to Account H 323 H 460 Active On your VCS go to More Setting Advanced H 323 H 460 On your VP59 tap Setting Advanced H 323 H 460 On your CTP...

Page 48: ...g RTP packet comes from rather than the address provided in the Session Description Protocol SDP The following example illustrates a scenario about using the audio video intelligent traversal The VCS A locates in the intranet with the feature of audio video intelligent traversal enabled and the router does not support the ALG feature The VCS B locates in the public network A calls B and then A sen...

Page 49: ...rface VPN The VPN Virtual Private Network technology establishes a private tunnel on the public network through key exchange encapsulation authentication and encryption to ensure the integrity privacy and validity of the transmitted data VCS uses OpenVPN to achieve VPN feature To prevent disclosure of private information tunnel endpoints must authenticate each other before the secure VPN tunnel is...

Page 50: ...compressed package of VPN related files tar to the system If you change this parameter the system will reboot to make the change take effect Web user interface Cloud Deployment Method When holding a video conference customers may encounter several problems such as no public IP address weak network infrastructure complicated firewall configuration inefficient deployment and no traversal server Clou...

Page 51: ... built in 8 way multipoint license and PVT950 has built in 4 way multipoint license the user do not need to import the license again Only after importing multipoint license can VC880 VC800 be used to initiate multi party video conferences Multipoint licenses are described as below Multipoint License Type Maximum Connections Description VC880 VC800 VC500 VC200 without a multipoint license One video...

Page 52: ...orting Multipoint Licenses Importing Multipoint Licenses Procedure 1 On your web user interface go to Security License 2 Click Browse and select a multipoint license the file format must be dat from your local system 3 Click Upload to import the multipoint license Related tasks Viewing Multipoint License Status Configuring Network Settings The following introduces how to configure network settings...

Page 53: ...default mode is IPv4 If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Configuring IPv4 After connected to the wired network the system can obtain the IPv4 network settings from a Dynamic Host Configuration Protocol DHCP server if your network supports it You can also configure IPv4 network settings manually Before you begin Make s...

Page 54: ...em will reboot to make the change take effect Web user interface Endpoint CTP20 Subnet Mask Configure the subnet mask assigned to the system If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Gateway Configure the gateway assigned to the system If you change this parameter the system will reboot to make the change take effect Web us...

Page 55: ...etting Advanced Wired Network IPv6 On your VC200 go to More Network Wired Network IPv6 On your VP59 go to Setting Advanced Wired Network IPv6 On your CTP20 tap Setting Advanced Wired Network Wired Network IPv6 2 Configure and save the following settings Parameter Description Configuration Method DHCP Enable or disable the system to obtain network settings from the DHCP server Note the default valu...

Page 56: ...his parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Secondary DNS DNS Secondary Server Configure the secondary IPv6 DNS server assigned to the system If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 DHCP Options The DHCP information with labels carries with the corresponding networ...

Page 57: ...rmation 43 Identify the vendor specific information Vendor Class Identifier 60 Identify the vendor type TFTP Server Name 66 Identify a TFTP server when the sname field in the DHCP header has been used for DHCP options DHCP Option 42 Option 2 Your system can obtain the NTP server address via DHCP DHCP option 42 is used to obtain the available NTP server list DHCP option 2 is used to specify the off...

Page 58: ...ignment via LLDP manual configuration then assignment via DHCP For more information on VLAN refer to VLAN Feature on Yealink IP Phones Configuring LLDP Configuring VLAN Manually Configuring DHCP VLAN Configuring LLDP LLDP Linker Layer Discovery Protocol is a vendor neutral Link Layer protocol which allows the systems to receive transmit the device related information from to the directly connected...

Page 59: ... systems by default You can configure VLAN for the Internet port manually Before configuring VLAN on the system you need to obtain the VLAN ID from your network administrator Procedure 1 Do one of the following On your web user interface go to Network Advanced VLAN Internet Port On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Advanced Network VLAN On your VC200 go to Mo...

Page 60: ...ect Web user interface Endpoint CTP20 Configuring DHCP VLAN Your system supports VLAN discovery via DHCP When the VLAN discovery method is set to DHCP the system will examine DHCP option for a valid VLAN ID The predefined option 132 is used to supply the VLAN ID it should be predefined on the DHCP server first by default The administrator can customize the DHCP option used to request the VLAN ID P...

Page 61: ...Wireless Network There are two ways to connect to the wireless network Manually connect to an available wireless network Manually connect to hidden wireless network When the system connects to a wireless network the Wi Fi icon will display on the status bar The Wi Fi icon indicates the signal strength The more arcs you see the stronger the signal strength is Note If you connect the codec to the wi...

Page 62: ...search for available wireless networks in your area 4 Select Other 5 Enter the name of the wireless network 6 Select the desired value from the drop down menu of Security Mode 7 Configure the corresponding parameters 8 Select Join to Network Viewing the Wireless Network Status You can view the wireless network status Procedure 1 Do one of the following On your web user interface go to Network Wi F...

Page 63: ...work 2 Disable the Wi Fi Wireless Access Point For VC880 VC800 VC500 PVT980 PVT950 you need to connect a WF50 Wi Fi USB Dongle to the system for providing the wireless AP VC200 VP59 can provide wireless AP directly Enabling the Wireless Access Point Configuring Wireless Access Point Viewing the Connected Devices Adding Connected Devices to the Blacklist Removing Devices from the Blacklist Disablin...

Page 64: ...red Network Wireless AP Configure AP 2 Configure and save the following settings Parameter Description Configuration Method AP name Configure the name of wireless AP Web user interface Endpoint CTP20 Security mode Configure the security mode of the wireless AP None WPA2 PSK Default WPA2 PSK Web user interface Endpoint CTP20 AP Password Configure the password of the wireless AP Note only when the s...

Page 65: ...nflicts with the one you use you can change the network segment manually Default Auto Web user interface IP address Configure the IP address of the wireless AP Only when the AP IP Address is manual do you need to configure this parameter Web user interface Viewing the Connected Devices Procedure 1 Do one of the following On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced W...

Page 66: ...m the blacklist so that the devices can connect to the wireless AP provided by your system Procedure 1 Do one of the following On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Wireless AP Blacklist On your VC200 go to More Network Wireless AP Blacklist On your VP59 tap Setting Network Connection Wireless AP Blacklist On your CTP20 tap Setting Advanced Wired Network Wirel...

Page 67: ...tication Configuring the 802 1x Authentication Configuring the 802 1x Authentication Procedure 1 Do one of the following On your web user interface go to Network Advanced 802 1x On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Advanced Advanced Network 802 1x Mode On your VC200 go to More Network Wired Network Advanced Network 802 1 Mode On your VP59 tap Setting Advanced Advanced...

Page 68: ... If you change this parameter the system will reboot to make the change take effect Web user interface Device Certificates Upload the device certificates Note Configure the access URL of the server certificate when the 802 1x authentication mode is configured as EAP TLS If you change this parameter the system will reboot to make the change take effect Web user interface Network Speed and Duplex Mo...

Page 69: ...nfigure and save the following settings Parameter Description Configuration Method Network Speed WAN Port Link PC Port Link Specify the network speed and the duplex mode for the system Note the default value is Auto The network speed and duplex mode you select must be supported by the switch WAN Port Link and PC Port Link is only applicable to VP59 If you change this parameter the system will rebo...

Page 70: ...nfigure the range of the TCP ports Note the default TCP port range is from 50000 to 51000 The valid value is from1024 to 65000 SIP and H 323 calls share the configured ports If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Quality of Service QoS Video conferencing system is subject to the bandwidth and the delay Therefore the QoS ...

Page 71: ... 2 Configure and save the following settings Parameter Description Configuration Method QoS Enable or disable the QoS feature Note the default value is Off If you change this parameter the system will reboot to make the change take effect Web user interface Endpoint CTP20 Audio Priority Configure the DSCP Differentiated Services Code Point for audio packets Note the default value is 63 The greater...

Page 72: ...ttings If the video becomes blocky or network errors occur packets may be too large decrease the MTU If the network is burdened with unnecessary overhead packets may be too small increase the MTU Procedure 1 Do one of the following On your web user interface go to Network Advanced MTU On your VCS For VC880 VC800 VC500 PVT980 PVT950 On your VC200 go to More Network Wired Network Advanced Network Ne...

Page 73: ... take effect Web user interface Configuring Account Settings This chapter provides information on how to configure account settings Configuring SIP Settings Configuring H 323 Settings Configuring PSTN Configuring the Video Conference Platform Configuring the Third party Virtual Meeting Room Configuring SIP Settings Yealink video conferencing system supports Session Initiation Protocol SIP If your ...

Page 74: ...eb user interface Endpoint CTP20 Password The registration password of this SIP account Default blank Web user interface Endpoint CTP20 Server Host Server The IP address or domain name of the SIP server Default blank Web user interface Endpoint CTP20 Port Specify the port of the SIP server Note the default port number is 5060 The value can be any integer from 0 to 65535 Web user interface Endpoint...

Page 75: ... transmission for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Default UDP Web user interface Endpoint CTP20 Server Expires The registration timeout in seconds of the device After the timeout the device will send the reg...

Page 76: ... your web user interface go to Account SIP IP Call On your VCS go to More Setting Advanced SIP IP Call On your VP59 tap Setting Advanced SIP IP Call On your CTP20 tap Setting Advanced SIP IP Call 2 Configure and save the following settings Parameter Description Configuration Method SIP IP Call Enable or disable the SIP IP Call Default On Note When it is set to On on both sites the system can call ...

Page 77: ...gure and save the following settings Parameter Description Configuration Method H 323 Protocol Enable or disable the H 323 protocol Note the default value is On Only when it is set to On can the H 323 account be registered When it is set to On on both sites the devices can call each other by dialing an IP address directly Web user interface Endpoint CTP20 H 323 Account Enable or disable the H 323 ...

Page 78: ... Off Web user interface Endpoint CTP20 Gatekeeper IP Address 1 Gatekeeper Server 1 Configure the IP address or the domain name for the primary gatekeeper Note the default value is blank Only when the configuration type is manual do you need to configure this parameter Web user interface Endpoint CTP20 Port Gatekeeper Port 1 Configure the port for the primary gatekeeper Note the default port number...

Page 79: ...tekeeper Web user interface Endpoint CTP20 Gatekeeper Username Configure the username used for the gatekeeper authentication Note the default value is blank Web user interface Endpoint CTP20 Gatekeeper Password Configure the password for the gatekeeper authentication Note the default value is blank Web user interface Endpoint CTP20 Protocol Monitor Port Configure the port of the H 323 call signali...

Page 80: ...terface H 323 Tunneling The tunneling feature relies on H 225 system to system connectivity via TCP to pass H 245 messages and uses the H 225 communication channel without creating a separate TCP socket connection per H 323 call for media control H 323 tunneling is supported by the video conferencing system To use H 323 tunneling make ensure the participants in the call enable H 323 tunneling simu...

Page 81: ...ed PSTN Account On your CTP20 go to Setting Advanced PSTN Account 2 Configure and save the following settings Parameter Description Configuration Method Account Active PSTN Account Enable or disable the PSTN account Default On Web user interface Endpoint CTP20 Label PSTN Account Label Configure the PSTN account label Web user interface Endpoint CTP20 Configuring the Video Conference Platform You c...

Page 82: ...sh a conversation View and join scheduled conferences Initiate and join meet now conferences Join the permanent VMR Manage Yealink Cloud video conferences For detailed introduction refer to Yealink Full HD Video Conferencing System User Guide Registering a Yealink Cloud Account Registering a Yealink Cloud Account You can use Yealink Cloud accounts to log into Yealink VC Cloud Management Service Pr...

Page 83: ...r logging into the Yealink VC Cloud Management Service platform Note the default value is blank Only when you select to log into Yealink VC Cloud Management Service via PIN code can this feature be configured Web user interface Endpoint CTP20 Username Specify the username for logging into the Yealink VC Cloud Management Service platform Note the default value is blank Only when you select to log i...

Page 84: ...alink Meeting Server YMS to assign each user an individual YMS account For more information on how to add YMS accounts refer to Yealink Meeting Server Administrator Guide When you log into the Yealink Meeting Server you can Dial other YMS accounts to establish a conversation View and join scheduled conferences Initiate and join meet now conferences Join the permanent VMR Manage YMS video conferenc...

Page 85: ... Select a port of Yealink meeting server Default port number 0 Web user interface Outbound Proxy Server Outbound Server The IP address or domain name of the outbound proxy server Default blank Web user interface Endpoint CTP20 Remember password Enable or disable remembering password Note the default value is Off If it is set to On the password will be filled in automatically when you log in next t...

Page 86: ...Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot log into the StarLeaf Cloud platform Web user interface Endpoint CTP20 Platform Type Select StarLeaf Web user interface Endpoint CTP20 QCP Code Configure the quick access code to log into the StarLeaf Cloud platform Default blank Web user interface Endpoint CTP20 Note The system that logs into ...

Page 87: ... com Web user interface Endpoint CTP20 Transport Specify the transport protocol for transmitting the SIP signaling The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP signaling TLS is available only when the device is registered on a SIP server that suppo...

Page 88: ...ing a Pexip Account Procedure 1 Do one of the following On your web user interface go to Account VC Platform Video Conference Platform On your VCS go to More Setting Advanced Video Conference Platform On your VP59 go to Setting Advanced Video Conference Platform On your CTP20 go to Setting Advanced Video Conference Platform 2 Configure and save the following settings Parameter Description Configur...

Page 89: ...e is Off If it is set to On the password will be filled in automatically when you enter the username next time Endpoint CTP20 Transport Configure the transport protocol for transmitting the SIP signaling The supported protocols are as follows UDP it provides the best transmission for SIP signaling TCP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP...

Page 90: ...m and do the followings You can do the following things after logging into the BlueJeans Cloud Platform Dial the Meeting ID to join the Virtual Meeting Rooms Receive meeting schedule from the BlueJeans Cloud platform Logging into the BlueJeans Cloud Platform Logging into the BlueJeans Cloud Platform Procedure 1 Do one of the following On your web user interface go to Account VC Platform Video Conf...

Page 91: ...supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Default TCP Web user interface Server Expires The registration timeout in seconds of the device After the timeout the device will send the registration request to the server again Default 3600 Web user interface Keep Alive Interval Configure the interval in seco...

Page 92: ...ing settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot register an EasyMeet account Web user interface Endpoint CTP20 Platform Type Select EasyMeet Web user interface Endpoint CTP20 Username Specify the username for this EasyMeet account Default blank Web user interface Endpoint CTP20 Password Specify the password...

Page 93: ...ignaling TLS it provides a safe transmission for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Default TLS Web user interface Server Expires The registration timeout in seconds of the device After the timeout the device w...

Page 94: ...e go to Account VC Platform On your VCS go to More Setting Advanced Video Conference Platform On your CTP20 go to Setting Advanced Video Conference Platform 2 Configure and save the following settings Parameter Description Configuration Method Cloud Account Enables the Cloud feature Note if it is set to Off your device cannot log into the Videxio platform Web user interface Endpoint CTP20 Platform...

Page 95: ...gister Name Specify the register name for this custom account Default blank Web user interface Endpoint CTP20 Password Specify the password for this custom account Default blank Web user interface Endpoint CTP20 Server Host Server The IP address or the domain name of the server Default blank Web user interface Endpoint CTP20 Port Configure the port of the custom server Note the default port number...

Page 96: ... Server Expires The registration timeout in seconds of the device After the timeout the device will send the registration request to the server again Default 3600 seconds Web user interface Keep Alive Interval Configure the interval in seconds that the device sends keep alive messages to the SIP server so that the SIP server can remain connected to the device Default 30 seconds Web user interface ...

Page 97: ...hird party virtual meeting room is not available on VC200 Custom Edition for Yealink Cloud Procedure 1 On your web user interface go to Setting 3rd Party VMR 2 Configure and save the following settings Parameter Description Configuration Method VMR Name 1 to 5 Specify the virtual meeting room name Note The VMR name 1 is Zoom by default The VMR name 1 is BlueJeans by default The VMR name 3 to 5 is ...

Page 98: ... Saver Customizing the Local Interface Muting the Microphone Configuring the Keyboard Input Method Configuring USB Storage Configuring Local Storage Taking Screenshots by Remote Control Configuring Video Recording Setting the Site Name You can customize the site name Procedure 1 Do one of the following On your web user interface go to Setting General General Information Site Name On your VCS go to...

Page 99: ...e is only available to VP59 Procedure 1 Tap Setting Basic 2 Enable Disable Clock Setting the Ring Tone You can set the ring tone for VP59 and the ring tone is available to all accounts registered on VP59 Procedure 1 Tap Setting Basic RingTone 2 Select the desired ring tone 3 Save the change Configuring Key Tone You can enable the key tone feature When you press any key on the remote control or tap...

Page 100: ...le time zone on video conferencing system Time zone Time zone Time zone Time zone 11 00 Samoa 01 00 Poland Warsaw 10 00 United States Hawaii Aleutian 02 00 Estonia Tallinn 10 00 United States Alaska Aleutian 02 00 Finland Helsinki 09 30 French Polynesia 02 00 Gaza Strip Gaza 09 00 United States Alaska Time 02 00 Greece Athens 08 00 Canada Vancouver Whitehorse 02 00 Israel Tel Aviv 08 00 Mexico Tij...

Page 101: ...gdom Bermuda Bermuda 04 30 Afghanistan Kabul 04 00 United Kingdom Falkland Islands 05 00 Kazakhstan Aqtobe 04 00 Trinidad Tobago 05 00 Kyrgyzstan Bishkek 03 30 Canada New Foundland St Johns 05 00 Pakistan Islamabad 03 30 Denmark Greenland Nuuk 05 00 Russia Chelyabinsk 03 00 Argentina Buenos Aires 05 30 India Calcutta 03 00 Brazil no DST 05 45 Nepal Katmandu 03 00 Brazil DST 06 00 Kazakhstan Astana...

Page 102: ...mea 01 00 France Paris 11 00 Russia Srednekolymsk Time 01 00 Germany Berlin 11 30 Norfolk Island 01 00 Hungary Budapest 12 00 New Zealand Wellington Auckland 01 00 Italy Rome 12 00 Russia Kamchatka Time 01 00 Luxembourg Luxembourg 12 45 New Zealand Chatham Islands 01 00 Macedonia Skopje 13 00 Tonga Nukualofa 01 00 Netherlands Amsterdam 13 30 Chatham Islands 01 00 Namibia Windhoek 14 00 Kiribati NT...

Page 103: ...re the NTP primary server Default cn pool ntp org Web user interface Endpoint CTP20 NTP Secondary Server Secondary Server Configure the NTP secondary server Default cn pool ntp org Web user interface Endpoint CTP20 Synchronism 15 86400s Configure the interval in seconds to update time and date from the NTP server Default 1000 Web user interface Configuring the DST You can set Daylight Saving Time ...

Page 104: ...ault Auto Web user interface Endpoint CTP20 Fixed Type Specify the DST calculation methods The available types for the system are as below By Date specifies the month day and hour to be the DST start end date By Week specifies the month week day and hour the DST start end date Note It only works when you enable Daylight Saving Time Web user interface Start Date When you select By Date as the fixed...

Page 105: ... Saving Time Web user interface Configuring Time and Date Manually You can set the time and date manually when the system cannot obtain the time and date from the NTP time server Procedure 1 Do one of the following On your web user interface go to Setting Date Time On your VCS go to More Setting Basic Date Time On your VP59 tap Setting Basic Date Time On your CTP20 tap Setting Basic Date Time 2 Co...

Page 106: ...MMM Default YYYY MM DD Note WWW represents the abbreviation of the week DD represents a two digit day MMM represents the first three letters of the month YYYY represents a four digit year and YY represents a two digit year Web user interface Endpoint CTP20 Setting the Reminder The system displays a clock on the hour during a call You can disable it if you do not want to pay attention to time This ...

Page 107: ...ure and save the following settings Parameter Description Configuration Method Automatic Sleep Time Configure the inactive time in minutes before the system enters sleep mode Note the default value is 10 minutes When you power the system on and set the setup wizard the automatic sleep time feature is disabled automatically To protect the monitor you should complete the setup wizard immediately Web...

Page 108: ...ntrol center Drag the backlight slider Screen Saver The screen saver automatically starts when the system or CP960 conference phone has been idle for the preset waiting time You can set screen saver for the monitor and CP960 conference phone respectively Setting Screen Saver for Monitor Setting the Screen Saver for CP960 Conference Phone Setting Screen Saver for Monitor You can configure the waiti...

Page 109: ...960 conference phone starts screen saver Default 10 minutes CP960 Conference Phone Customizing the Local Interface You can configure the time before the system starts screen saver and customize the screen to show or hide some information Hiding IP Address Hiding Heading Time Hiding the User Interface in Idle Screen Showing or Hiding Icons in a Call Hiding IP Address You can choose to hide the IP a...

Page 110: ...ading time Off display the heading time Default Off Web user interface Hiding the User Interface in Idle Screen You can choose to hide the user interface when the system is idle The monitor only displays the local video or the PC content This feature is not applicable to VP59 About this task Procedure 1 On your web user interface go to Setting General General Information Hide UI in Idle Screen 2 C...

Page 111: ...em to hide the title bar during a call Show the system displays the title bar Hide with UI the system displays the title bar and then hide it after 5 seconds Hide the system hides the title bar Default Hide with UI Web User Interface Time Icon Enable or disable the system to hide the call time during a call Show the system displays the call time Hide with UI the system displays the call time and t...

Page 112: ...cording Icon Enable or disable the system to hide the recording icon during a call Show the system displays the recording icon Hide with UI the system displays the recording icon and then hide it after five seconds Hide the system hides the recording icon Default Show Web User Interface Sitename Icon Enable or disable the system to hide the site name during a call Show the system displays the site...

Page 113: ...sable the system to hide the encryption icon during a call Show the system displays the encryption icon Hide with UI the system displays the encryption icon and then hide it after five seconds Hide the system hides the encryption icon Default Hide with UI Web User Interface OutPut Mute Icon Enable or disable the system to hide the output mute icon during a call Show the system displays the output ...

Page 114: ...80 PVT950 on your remote control press On your VP59 press the MUTE key on the phone On your CP960 conference phone tap the Mute key On your CP960 conference phone s touch screen tap the Mute key On your CPE90 wired expansion microphones tap the Mute key On your CPW90 BT Bluetooth wireless microphones tap the Mute key If video conferencing system is muted the icon will appear on the local video Con...

Page 115: ...ds This feature is not applicable to VP59 Procedure 1 On your web user interface go to Setting General General Information Keyboard IME 2 Select the desired list from the Disabled column and click The selected input method appears in the Enabled column 3 Repeat step 2 to add more input methods to the Enabled column 4 To remove a input method from the Enabled column select the desired input method ...

Page 116: ... Setting Video Audio USB Config Local Storage Enable 2 Configure and save the following settings Parameter Description Configuration Method Local Storage Enable Enable or disable the local storage feature Note the default value is On If you change this parameter the system will reboot to make the change take effect Web user interface Taking Screenshots by Remote Control You can capture screenshot ...

Page 117: ...ontrol if is set to the Screenshot key press to capture screenshot On your CP960 conference phone go to More Screenshot Configuring Video Recording You can record the video Before you begin If you want to record video to USB flash driver make sure a USB flash drive is connected and the USB feature is enabled If you want to record the video to the local storage is only applicable to VC200 VP59 make...

Page 118: ...y once a call is established Default On It is not applicable to VP59 Web user interface Recording Notification Enable or disable the system to show recording icon and recording prompt On the recording icon and the duration are displayed on the system screen Off the recording icon and the duration are not displayed on the system screen Default On Web user interface WPP20 Recording Confirm Enable or...

Page 119: ...d highest priority The priority is VCS Phone HDMI Line Output USB to Line output VCS Phone HDMI Line Output USB to Line output VC500 PVT950 Auto selects the audio output with the highest priority The priority is VCS Phone HDMI USB to Line output VCS Phone HDMI USB to Line output VP59 Auto selects the audio output with the highest priority The priority is VP59 Phone built in speaker HDMI USB to Lin...

Page 120: ... conference phone This feature is not applicable to VP59 HDMI selects the built in speakerphone of the monitor If you connect two monitors to your system only the HDMI 1 port is available for audio output Line Output the speakerphone connected to VC880 VC800 VC200 PVT980 codec USB to Line output the audio output device connected to the USB port on the VC500 PVT950 codec via a USB to Line output ad...

Page 121: ...y selects the audio input with the highest priority The priority is VCS Phone Bluetooth Microphone USB to Line input VCS Phone Bluetooth Microphone USB to Line input VP59 Auto the phone automatically selects the audio input with the highest priority The priority is Built in Microphone Bluetooth Microphone USB to Line input Built in Microphone USB to Line input Specifying an Available Audio Input P...

Page 122: ...is not applicable to VP59 Built in Microphone selects the VC200 built in microphone Bluetooth Microphone selects the CPW90 BT Bluetooth wireless microphones This feature is not applicable to VP59 Line Input the audio input device connected to the Line In port on the VC800 codec or to the RAC In port on the VC880 PVT980 codec USB to Line input the audio input device connected to the USB port on the...

Page 123: ...put is set to Line Input USB to Line input If you change this parameter the system will reboot to make the change take effect Web user interface Audio Line In Configure the volume of line input device Note Valid value Integer from 50 to 50dB The default value 0 means to use the default sending volume The value you set is based on the default value This configuration is available only when Audio In...

Page 124: ...o one of the following On your web user interface go to Setting Video Audio Audio Settings Media Audio Input On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Video Audio Audio Settings Media Audio Input On your VC200 go to More Setting Video Audio Media Audio Input On your CTP20 tap Setting Audio Media Audio Input 2 Configure and save the following settings Parameter Description ...

Page 125: ...ffect The first time you connect a display device to VC200 Configuring EQ Self Adaption Configuring EQ Self Adaption Procedure 1 On your web user interface go to Setting Video Audio Audio Settings 2 Configure and save the following settings Parameter Description Configuration Method EQ Self Adaption Enable or disable the EQ self adaption feature on the system Default On Web user interface Start EQ...

Page 126: ...E6 E7 E8 you can configure up to 8 different tones which are separated by commas En F1 F2 F3 F4 Duration Parameter explanation Freq the frequency of the tone ranges from 200Hz to 7000 Hz If it is set to 0Hz it means the tone is not played A tone consists of at most four different frequencies Duration the duration in milliseconds of the dial tone ranges from 0 to 30000ms An exclamation mark before ...

Page 127: ... is to represent the high fidelity audio video signal with a minimum number of bits while retaining quality This can effectively reduce the frame size and the bandwidth required for audio video transmission The administrator can configure the codec and its priority for the devices Audio Codec Video Codecs Audio Codec The audio codec that the system uses to establish a call should be supported by t...

Page 128: ...dio bandwidths Abbreviation Audio Bandwidth Sample Rate Effective NB narrowband 4 kHz 8 kHz MB medium band 6 kHz 12 kHz WB wideband 8 kHz 16 kHz SWB super wideband 12 kHz 24 kHz FB fullband 20 kHz 48 kHz Configuring Audio Codecs Procedure 1 On your web user interface go to Account Codec Audio Codec 2 Configure and save the following settings Parameter Description Configuration Method Enable Codecs...

Page 129: ... to solve these incompatibility problems Default Off Web user interface Video Codecs The video codecs that the system uses to establish a call should be supported by the server When placing a call the system will offer the enabled video codec list to the server and then use the video codec negotiated with the called party according to the priority Supported Video Codecs Configuring Video Codecs Se...

Page 130: ...ings Parameter Description Configuration Method Enable Codecs Configure the enabled video codecs for the system to use Note You can move the disabled codec to this field Web user interface Disable Codecs Configure the disabled video codecs Note you can move the enabled codec to this field Web user interface SVT T it is only applicable to VC200 VC500 VC800 VC880 This feature is only applicable to H...

Page 131: ...ther from a low frequency group DTMF Keypad Transmission Ways of DTMF Configuring DTMF for SIP Protocol Configuring DTMF for H 323 Protocol DTMF Keypad The DTMF keypad is laid out in a 4 4 matrix with each row representing a low frequency and each column representing a high frequency Pressing a digit key such as 1 will generate a sinusoidal tone for each of two frequencies 697 and 1209 hertz Hz Th...

Page 132: ...ference Platform Platform Type Zoom Pexip BlueJeans EasyMeet Custom On your web user interface go to Account SIP Account SIP IP Call On your VCS go to More Setting Advanced SIP IP Call On your VP59 tap Setting Advanced SIP IP Call On your CTP20 tap Setting Advanced SIP IP Call 2 Configure and save the following settings Parameter Description Configuration Method DTMF Type Configure the DTMF type I...

Page 133: ...C2833 or SIP INFO to transfer DTMF digits Default Auto Web user interface Endpoint CTP20 Configuring the Noise Suppression The impact noises in the room are picked up including paper rustling coffee mugs coughing typing and silverware striking plates These noises when transmitted to remote participants can be very distracting You can enable the Transient Noise Suppressor TNS to suppress these nois...

Page 134: ...rols System Integrated with Control Systems Changing the Video Input Source Your system supports camera and PC video input source The video input source is camera by default if you want to view the PC content you can switch video input source to PC This feature is not applicable to VP59 Procedure Do one of the following during a call On your web user interface go to Home Input Choose On your remot...

Page 135: ...e 1 On your phone tap Setting Network Connection HDMI 2 Enable disable HDMI Selecting the Default Layout for A Single Screen When only one monitor is connected to the system you can configure the default layout when a call is established About this task For VP59 if you do not connect a monitor to it it is single screen by default Procedure 1 On your web user interface go to Setting Call Features L...

Page 136: ...not applicable to VP59 Default Picture in Picture For VP59 the video image of the remote party is displayed in large window and the local video image is displayed in small window Web user interface Hiding Local Video Image in Equal Layout If you want to focus on the far sites or the PC content in a call its video layout is equal layout you can choose to hide the local video image Procedure 1 On yo...

Page 137: ...e to VC200 VC500 VC800 VC880 VP59 Procedure 1 On your web user interface go to Setting Call Features Layout On your VP59 tap Setting Call Features 2 Enable or disable Change Layout by Content Sharing Related information Configuring Content Sharing Specifying Content to the Secondary Screen When you connect dual display screen you can specify the content to be displayed on the secondary monitor Thi...

Page 138: ...put for Display 2 you can still modify the content to be displayed on the secondary monitor temporarily during a call by using the Focus feature But the next time you establish a call the content to be displayed on the secondary monitor is controlled by the Output For Display 2 Web user interface Selecting Video Frame Rate and Resolution To transfer a clear and smooth video you can specify the max...

Page 139: ...ite Balance Maximizing Monitor Video Display You monitor may not display the entire HD image To solve this problem you can adjust the monitor to display entire HD image manually This feature is not applicable to VP59 Procedure 1 Do one of the following On your VCS go to More Setting Basic Display On your CTP20 tap Setting Basic Display 2 Use left or right navigation key to adjust the Display 90 10...

Page 140: ...ted through HDMI by using only one remote control The users can use a remote control to control all the devices connected by HDMI The CEC feature is enabled by default on VC880 VC800 VC500 PVT980 PVT950 video conferencing system Ensure that all monitors connected to the system supports and enables the CEC feature This feature is not applicable to VC200 VP59 The following CEC features are available...

Page 141: ...l system Procedure 1 On your web user interface go to Security Security Control 2 Configure and save the following settings Parameter Description Configuration Method Current Control TCP Port Control TCP port read only Default 6024 Web user interface Control Security Enabled Enable or disable an authentication password when the control system tries to connect to the video conferencing system Defau...

Page 142: ...em and Yealink video conferencing system Web user interface Parity Configure the parity None Odd Even Space Default Space Note It must be the same rate for the control system and Yealink video conferencing system Web user interface Stop Bits Configure the stop bits 1 2 Default 1 Note It must be the same rate for the control system and Yealink video conferencing system Web user interface Connection...

Page 143: ...ing feature to mix the video and content and then send them to the far site in one stream Configuring Dual Stream Protocol Configuring Mix Sending Configuring Content Sharing Configuring Dual Stream Protocol The dual stream protocol allows the video and PC content to be transmitted to the far site simultaneously thus meeting the requirements of different conference scenarios such as training or me...

Page 144: ...P is disabled by default This feature is not applicable to Yealink StarLeaf Cloud platform Web user interface Related tasks Configuring Mix Sending Configuring Mix Sending During a call the device of the remote party may not support dual stream protocol Therefore you need enable this feature so that multiple video streams the local video the local content can be synthesized to one video stream and...

Page 145: ...g a document Sharing Video select this mode to play video fluently when you are sharing a video Default Sharing Document Web user interface Frame Configure the maximum frame rate when the content is sharing 5fps 15fps 30fps Default 15fps Web user interface Resolution Configure the maximum frame rate when the content is sharing 1080P 720P Default 1080P Web user interface Automatic Content Sharing i...

Page 146: ...pplicable to VP59 Procedure 1 On your web user interface go to Setting Camera Camera 2 Configure and save the following settings Parameter Description Configuration Method Camera Configure the desired camera Web user interface Status Enable or disable the selected camera Note the default value id On It is not applicable to VC200 VC500 PVT950 Web user interface Multi camera Default Layout Configure...

Page 147: ...a Camera Info On your VCS go to More Status Camera On your CTP20 tap Setting Camera Camera details 2 Configure and save the following settings Parameter Description Configuration Method Camera Name Customize a name for the camera Web user interface Model The VCS codec model Endpoint CTP20 IP address The IP address of the selected camera Web user interface Firmware version The firmware version of t...

Page 148: ...usting the White Balance To display the high quality video image you can adjust the camera white balance This feature is not applicable to VP59 Configuring Auto Exposure Mode Configuring Manual Exposure Mode Configuring the Mode of Shutter Priority Configuring Aperture Priority Configuring the Mode of Brightness Priority Configuring the Mode of WDR Auto Configuring WDR Manual Configuring Auto Expo...

Page 149: ...ollows 50 Hz 60 Hz The indoor lights powered by a 50Hz or 60Hz power source may produce a flicker You can adjust the camera flicker frequency according to the power source that the light is powered by Default 50 Hz Web user interface Endpoint CTP20 Gain Gain Limit Specify the value Valid value 1 15 Default 4 Web user interface Endpoint CTP20 WDR Wide Dynamic Range Specify the WDR The value represe...

Page 150: ... Setting Video Audio Exposure On your CTP20 tap Setting Camera Exposure 2 Select Manual as the Exposure Mode 3 Configure and save the following settings Parameter Description Configuration Method Aperture Configure the value of aperture Off F1 6 F2 0 F2 4 F2 8 F3 4 F4 F4 8 F5 6 F6 8 F8 F9 6 F11 F14 Default F3 4 Web user interface Endpoint CTP20 Shutter Configure the value of the shutter Value 1 60...

Page 151: ...200 go to More Setting Video Audio Exposure On your CTP20 tap Setting Camera Exposure 2 Select Shutter Priority as the Exposure Mode 3 Configure and save the following settings Parameter Description Configuration Method Shutter Configure the value of the shutter Valid Value 1 60 1 90 1 100 1 125 1 180 1 250 1 350 1 500 1 725 1 1000 1 1500 1 2000 1 3000 1 4000 1 6000 1 10000 Default 1 100 Web user ...

Page 152: ...tral Bottom Top Default Average Web user interface Endpoint CTP20 Configuring Aperture Priority Procedure 1 Do one of the following On your web user interface go to Setting Camera Exposure On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera Setting Exposure On your VC200 go to More Setting Video Audio Exposure On your CTP20 tap Setting Camera Exposure 2 Select Aperture Priori...

Page 153: ... adjust the camera flicker frequency according to the power source that the light is powered by Default 50 Hz Web user interface Endpoint CTP20 Gain Specify the value of gain Valid value 1 15 The default value is 4 Web user interface Endpoint CTP20 WDR Wide Dynamic Range Specify the value of WDR The value represents the compression degree of the dynamic range Cameras with WDR technology can work p...

Page 154: ...lue of camera flicker frequency The supported types are as follows 50 Hz 60 Hz The indoor lights powered by a 50Hz or 60Hz power source may produce a flicker You can adjust the camera flicker frequency according to the power source that the light is powered by Default 50 Hz Web user interface Endpoint CTP20 WDR Wide Dynamic Range Specify the WDR The value represents the compression degree of the d...

Page 155: ...ou can increase the compensation value Note the valid value is from 6 to 6 The default value is 0 Web user interface Endpoint CTP20 Configuring WDR Manual WDR Manual mode is not applicable to VC200 Procedure 1 Do one of the following On your web user interface go to Setting Camera Exposure For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera Setting Exposure On your CTP20 tap Setting Came...

Page 156: ...our web user interface go to Setting Camera White Balance On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera Setting White Balance Mode On your VC200 go to More Setting Video Audio White Balance Mode On your CTP20 select Setting Camera White Balance 2 Configure and save the following settings Parameter Description Configuration Method White Balance Mode Configure the white b...

Page 157: ...ot applicable to VP59 Procedure 1 Do one of the following On your web user interface go to Setting Camera Graphic On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Camera Setting Graphics On your VC200 go to More Setting Video Audio Graphics On your CTP20 tap Setting Camera Graphics 2 Configure and save the following settings Parameter Description Configuration Method Display Mode...

Page 158: ...nt CTP20 Brightness Configure the brightness of the camera s image Valid value 0 100 Default 50 Web user interface Endpoint CTP20 Contrast Configure the contrast of the camera s image Valid value 0 100 Default 49 Web user interface Endpoint CTP20 Noise Reduction 2D Specify the noise reduction 2D mode The available modes are described as below Off Low Middle High Default Middle Web user interface E...

Page 159: ...ter Description Configuration Method Hangup Mode Enable or disable the camera to flip the image view when camera is handed at up side down position If this mode is enabled the picture took by the camera is upside down This mode is applicable to install the camera on the meeting room ceiling Default Off Web user interface Endpoint CTP20 Camera Pan Direction Configure the pan direction of the camera...

Page 160: ... Configuring FECC SIP Protocol Configuring FECC H 323 Protocol FECC H 323 protocol is used when controlling the far site camera in H 323 calls To control the far site camera the call parties should enable this protocol simultaneously Procedure 1 Do one of the following On your web user interface go to Account VC Platform Video Conference Platform Platform Type StarLeaf On your web user interface g...

Page 161: ...to VP59 Procedure 1 Do one of the following On your web user interface go to Setting Video Audio Far Control Near Camera On your VCS go to More Setting Video Audio On your CTP20 tap Setting Camera Far Control Near Camera 2 Configure and save the following settings Parameter Description Configuration Method Far Control Near Camera Enable or disable the far site to control the near site camera Defau...

Page 162: ... length for presentation for example the class you can disable this feature This feature is not applicable to VC200 PVT980 PVT950 VP59 Procedure 1 Do one of the following On your web user interface go to Setting Camera Focus For VC880 VC800 VC500 go to More Setting Camera Setting On your CTP20 tap Setting Camera 2 Enable or disable Continuous Auto Focus Configuring Call Settings Selecting a Call P...

Page 163: ...l Protocol Specify the desired call protocol for placing calls The supported types are as follows Auto the system automatically uses the available call protocol The system preferentially uses the H 323 protocol to place calls The system preferentially uses the H 323 protocol to place calls SIP the system only uses the SIP protocol for placing calls H 323 the system only uses H 323 protocol for pla...

Page 164: ... to use different call types Cloud platform H 323 account SIP account PSTN account H 323 IP Call SIP IP Call to dial a number when more than one account is registered Priority of Call Types Configuring the Account Polling Priority of Call Types In the dialing screen if you select the call type automatically the system will select a call type according to the following priority If you dial an accou...

Page 165: ...ount the second highest priority to call system B Related tasks Placing a Call by Entering a Number Configuring Additional Audio Call If you enable this feature when the number of video calls reaches the limit except for 24 way video calls in the call additional 5 users can still place audio calls to join the call Otherwise additional 5 users cannot place audio calls to join the call This feature ...

Page 166: ...is used to make a P2P call Server VMR Uses server VMR to initiate a conference call Note The system uses its own capacity to initiate a conference call in following situations one is dialing a group to initiate a conference call when the system is idle the other one is receiving a call when the system is during a P2P call Procedure 1 On your web user interface go to Setting Call Features 2 Configu...

Page 167: ... and then click 6 To adjust the search priority of the enabled search source lists select the desired list and click or 7 The list shown on the top has the highest priority The system will search the list with higher priority preferentially Configuring Call Match The call match feature allows the dialing screen to display the search result after you enter the search criteria This feature is not ap...

Page 168: ... CP960 conference phone swipe down from the top of the screen to enter the control center On your CTP20 tap Setting Basic Auto Answer 2 Configure and save the following settings Parameter Description Configuration Method Auto Answer Enable or disable the auto answer feature on the system Default On Web user interface Endpoint CP960 Conference Phone CTP20 Related tasks Muting Auto Answered Calls An...

Page 169: ...earing the local conversation freely Procedure 1 Do one of the following On your web user interface go to Setting Call Features Auto Answer Mute For your VC880 VC800 VC500 VC200 PVT980 PVT950 on your remote control go to More Setting Call Feature Auto Answer Mute On your CTP20 tap Setting Basic Auto Answer Mute 2 Configure and save the following settings Parameter Description Configuration Method ...

Page 170: ...edure 1 Do one of the following On your web user interface go to Setting Call Features DND On your VCS go to More Setting Call Features DND On your VP59 tap DND On your CP960 conference phone swipe down from the top of the screen to enter the control center On your CTP20 tap Setting Basic DND 2 Configure and save the following settings Parameter Description Configuration Method Do Not Disturb Enab...

Page 171: ...l Configuring Ringback Timeout The ringback timeout defines that if the remote party does not answer your call within specific time the call will be hung up automatically Procedure 1 On your web user interface go to Setting Call Features Ringback Timeout 30 240 2 Configure and save the following settings Parameter Description Configuration Method Ringback Timeout 30 240 Configure the ringback time...

Page 172: ... by Proxy 2 Configure and save the following settings Parameter Description Configuration Method SIP IP Call by Proxy Configure the SIP IP call by proxy Off when dialing the URI of the far site the system uses the SIP IP address to establish a connection On when dialing the URI of the far site the system uses the SIP account to establish a connection Default Off Web user interface Configuring the ...

Page 173: ...ng VMR Mode VC800 VC880 with a multipoint license Virtual meeting room 2 when participants call the virtual meeting room 2 only participants join the meeting the moderator does not join the meeting The total MCU ways of the two virtual meeting rooms are depended on the multipoint license you imported You can allocate the MCU ways between two virtual meeting rooms respectively Regular Mode Conferen...

Page 174: ... room 1 provides additional 5 voice calls Selecting VMR Mode Conference Selecting VMR Mode Conference VMR mode conference provides virtual meeting room 1 and 2 You can allocate the MCU ways between two virtual meeting rooms respectively Procedure 1 On your web user interface go to Setting Built in MCU Setting Conference Setting 2 Select VMR Mode from the drop down menu of Conference Type 3 Configu...

Page 175: ...Setting 2 Configure and save the following settings Parameter Description Configuration Method Virtual Meeting Room 1 Meeting Password Enable or disable the system to configure a password for virtual meeting room1 Default Off Web user interface Virtual Meeting Room 1 Meeting Room 1 Password Configure the password for virtual meeting room 1 Valid Value 1 to 10 default value 6 Web user interface Vir...

Page 176: ... the active speaker in largest pane Other participants are displayed in a strip beside the active speaker When a new speaker is identified the image of the previous speaker is replaced by the new speaker Other video images remain unchanged This feature is not applicable to VP59 About this task Note Voice activation is only applicable to PVT980 PVT950 VC880 VC800 system with a multipoint license It...

Page 177: ...y applicable to VC880 VC800 PVT980 PVT950 system with a multipoint license It is not applicable to VC500 VC200 endpoint Configuring the Average Mode Configuring 1 N Mode Configuring the Average Mode In Equal N N layout when the number of participants exceeds 9 all participants video images will be switched automatically You can configure the switching mode Procedure 1 On your web user interface go...

Page 178: ...ge and configure directory settings Your system provides local directory Yealink cloud directory Yealink enterprise directory and LDAP directory Local Directory Cloud Directory Enterprise Directory LDAP Searching for Contacts Placing Calls to Contacts Meeting Whitelist Meeting Blacklist Local Directory You can add edit delete search or simply dial a contact from the local directory Adding Local Co...

Page 179: ...ure the contact name Web user interface Endpoint CTP20 Number Configure the contact number Web user interface Endpoint CTP20 Add New Number You can add up to 3 numbers for the local contact Endpoint CTP20 Bandwidth Select the desired bandwidth from drop down menu of Call bandwidth The default value is Auto which means the system will select the appropriate bandwidth automatically Note When you cal...

Page 180: ...added to a conference contact For more information the MCU certificate contact the system administrator Related tasks Viewing Multipoint License Status Importing a Local Contact List You can upload a local contact list to your system to add multiple contacts at a time The system supports the XML and CSV format contact lists Procedure 1 On your web user interface go to Directory Local Directory 2 C...

Page 181: ...the group Web user interface Number This column will be imported to the system as the local contact s number Web user interface Bandwidth This column will be imported to the system as the local contact s bandwidth Web user interface Exporting Local Contact List You can export a local contact list in XML format from your system Therefore you can share it with other systems Procedure 1 On your web u...

Page 182: ...ct the desired contact and then press the right navigation key to select Delete On your VP59 go to Dial Local Tap beside the contact tap in the top right corner and then tap Delete Contact On your CP960 conference phone tap Directory Tap after the desired contact and then tap Delete On your CTP20 go to Dial Directory Tap beside the contact tap in the top right corner and then tap Delete Contact Th...

Page 183: ... conferencing system The enterprise administrator can determine whether to synchronize the permanent VMR to your system or not Related tasks Registering a Yealink Cloud Account Enterprise Directory The enterprise directory appears only when you log into the Yealink Meeting Server The enterprise directory includes all YMS contacts which are created and managed by your enterprise administrator Note ...

Page 184: ...tact interface select the Colleague group to go to the LDAP search interface and enter the desired content The device sends a search request to the LDAP server and the LDAP server will search all contacts according to the input content and the filtering condition and then return the matched result to the device LDAP Attributes Configuring LDAP LDAP Attributes The following table lists the most com...

Page 185: ...P server and the system port 389 is used by default LDAP TLS Start TLS SSL connection between LDAP server and the system port 389 is used by default LDAPs TLS SSL connection between LDAP server and the system port 636 is used by default Default LDAP Web user interface LDAP Server Address Configure the domain name or the IP address of the LDAP server Web user interface Port Configure the LDAP serve...

Page 186: ... value 50 Web user interface LDAP Name Attributes Configure the name attributes of each record returned by the LDAP server Note multiple name attributes should be separated by spaces Example cn sn Web user interface LDAP Number Attributes Configure the number attributes of each record returned by the LDAP server Note multiple number attributes should be separated by spaces Example telephoneNumber ...

Page 187: ...P Sorting Results Enable or disable the system to sort the search results in alphabetical order or numerical order Default Off Web user interface For more information about the string display method of the LDAP search filter refer to http www ietf org rfc rfc2254 Searching for Contacts You can enter search criteria to find desired contact quickly Procedure 1 Do one of the following On your web use...

Page 188: ...n select Voice Call Meeting Whitelist You can add meeting whitelist The users in the whitelist can join your conference call directly without meeting password even if you have enabled the meeting password feature Your system supports up to 100 whitelist records This feature is not applicable to VP59 Adding Meeting Whitelist Deleting the Meeting Whitelist Adding Meeting Whitelist The users in the w...

Page 189: ...ls from the blacklist automatically Procedure 1 On your web user interface go to Directory Meeting Blacklist 2 Enter the desired number The value can be the IP address the account number or the domain name 3 Click Add Deleting the Meeting Blacklist Procedure 1 On your web user interface go to Directory Meeting Blacklist 2 Click beside the desired blacklist It prompts whether you are sure to delete...

Page 190: ...ing a History Record to the Local Directory Procedure 1 Do one of the following On your VCS go to Dial History Select the desired history record and then press the right navigation key to select Add to Contact On your VP59 tap Dial Select the type of history record tap beside the desired history record and then tap Delete On your CP960 conference phone tap History Tap beside the desired history re...

Page 191: ...te There is no prompts on CTP20 when you delete the entry so the entry is deleted directly 2 Confirm the action Deleting Multiple History Records Procedure 1 On your web user interface go to Directory History 2 Select the checkboxes of desired history records 3 Click Delete Contacts and select Selected Deleting All History Records Procedure Do one of the following On your web user interface go to ...

Page 192: ...l or Voice Call On your CTP20 go to Dial Select the desired call type and tap the desired entry If you want to place a voice call long tap beside the desired contact and then select Voice Call Placing a Call You can use your system just like a regular phone to place calls in numerous ways Placing a Call by Entering a Number Placing a Call from the Search Result Placing a Call from the Search Resul...

Page 193: ... tap Auto and select the desired call type from the drop down menu Enter the number Tap Related tasks Specifying the Video Call Rate Related information Account Polling Placing a Call from the Search Result You can enter the search criteria on the dialing screen to find your desired contact or number and then place a call Make sure search source list is configured and the call match feature is ena...

Page 194: ...tory records and then dial out Procedure 1 Do one of the following On your VCS go to Dial or go to Dial History Select the desired entry and then press the right navigation key Select Edit before calling On your VP59 select beside the desired call history Select Edit before calling On your CP960 conference phone tap Dial or tap History Tap after the desired history record Tap Edit before calling 2...

Page 195: ... 126 0x20 0x7E Procedure 1 Do one of the following On your web user interface go to Security Security On your VCS go to More Setting Advanced Password Reset On your VP59 tap Setting Advanced Password Reset On your CTP20 tap Setting Advanced Password Reset 2 Configure and save the following settings Parameter Description Configuration Method User Type Select the administrator Web user interface Old...

Page 196: ...ffTime 1 1000min Specify the inactive time in minutes before the system logs out of the web user interface automatically Default 5 minutes Web user interface Transport Layer Security TLS Transport Layer Protocol TLS is a commonly used protocol for ensuring communications privacy and managing the security of the message transmission When secured by the TLS protocol the device can transmit the data ...

Page 197: ...CBC3 SHA DES CBC3 SHA DES CBC3 MD5 DHE RSA AES128 SHA DHE DSS AES128 SHA AES128 SHA RC2 CBC MD5 IDEA CBC SHA DHE DSS RC4 SHA RC4 SHA RC4 MD5 RC4 64 MD5 EXP1024 DHE DSS DES CBC SHA EXP1024 DES CBC SHA EDH RSA DES CBC SHA EDH DSS DES CBC SHA DES CBC SHA DES CBC MD5 EXP1024 DHE DSS RC4 SHA EXP1024 RC4 SHA EXP1024 RC4 MD5 EXP EDH RSA DES CBC SHA EXP EDH DSS DES CBC SHA EXP DES CBC SHA EXP RC2 CBC MD5 ...

Page 198: ...CP it provides a reliable transmission for SIP signaling TLS it provides a safe transmission for SIP signaling TLS is available only when the device is registered on a SIP server that supports TLS DNS NAPTR the device performs the DNS NAPTR and SRV request to find the service type and the port if no server port is given Note Yealink Cloud Platform and StarLeaf Cloud platform cannot be configured T...

Page 199: ...meter Description Configuration Method Only Accept Trusted Certificates Enable or disable the system only trusting the server certificates in the trusted certificates list Note the default value is On If it is disabled the system can connect to the server no matter whether the certificate send by the system is valid or not If it is enabled the system will authenticate the server certificate based ...

Page 200: ...ffect Web user interface Upload Trusted Certificate File Upload the custom CA certificate for the device Note The format of the certificate must be in pem crt cer or der You can upload up to 10 CA certificates Web user interface Default Certificates List Default Certificates List The following introduces 36 most common used CA Certificates built in Yealink video conferencing system VeriSign Class ...

Page 201: ...et of certificates If there is no the desired certificate in the above list contact your distributor for the desired one After that you can upload the certificate into your phone For more information on uploading custom CA certificate refer to Transport Layer Security TLS Managing the Server Certificates The system can serve as a TLS server When clients request a TLS connection with the system the...

Page 202: ...n a call are encrypted by AES algorithm which is compliant with RFC3711 The data in the RTP stream cannot be understood even though it is captured or intercepted Only the receiver has the key to restore the data To use SRTP the parties participating in the call must enable SRTP feature simultaneously When this feature is enabled on both sites the encryption type used in the session is negotiated b...

Page 203: ... carries the negotiated RTP encryption algorithm Example of the 200 message carried with the RTP encryption algorithm in the SDP is described as below m audio 11780 RTP SAVP 0 101 a rtpmap 0 PCMU 8000 a rtpmap 101 telephone event 8000 a crypto 1 AES_CM_128_HMAC_SHA1_80 inline NGY4OGViMDYzZjQzYTNiOTNkOWRiYzRlMjM0Yzcz a sendrecv a ptime 20 a fmtp 101 0 15 Note If you enable SRTP and you can also ena...

Page 204: ...encrypts the RTP during H 323 calls to avoid interception and eavesdropping The H 235 is supported by the systems The parties participating in the call must enable H 235 feature simultaneously When this feature is enabled on both sites the encryption type used in the session is negotiated between the systems Rules of H 235 security in H 323 calls are described as below Far Local Compulsory Optiona...

Page 205: ...lls may be unable to answer For the communication security VCS supports the features of defending against attacks You can configure the abnormal call answering feature to handle the abnormal SIP incoming call or configure the safe mode call feature to verify the H 323 incoming call Configuring Abnormal Call Answering Configuring the Safe Mode Call Configuring Abnormal Call Answering When the desti...

Page 206: ...rface Configuring the Safe Mode Call The safe mode call feature is used to verify whether the incoming H 323 call is coming from an H 323 endpoint Procedure 1 On your web user interface go to Setting Call Features Safe Mode Call 2 Configure and save the following settings Parameter Description Configuration Method Safe Mode Call Enable or disable the safe mode call feature The supported types are ...

Page 207: ... VC200 PVT950 VP59 Controlling VCC22 Camera Configuring Multi Camera Default Layout Adjusting the Camera Layout During a Call Controlling VCC22 Camera When the system is idle you can choose the desired camera to capture video images and adjust the camera angle and focal length Procedure 1 Do one of the following On your web user interface go to Home Camera Layout On your remote control press the r...

Page 208: ...uring a call on your web user interface go to Home Camera Layout When the system is during a call on your remote control press or OK key to open Talk Menu and select Layout Adjustment Camera Layout When the system is during a call on your CP960 conference phone tap Layout When the system is during a call on your CTP20 tap Layout Camera Layout 2 Configure and save the following settings Parameter D...

Page 209: ... wireless microphones If you purchase Bluetooth wireless microphones separately you need to pair them with video conferencing system manually Procedure 1 Do one of the following On your web user interface go to Setting Wireless Microphone Search Mic On your VCS go to More Setting Video Audio Wireless Microphone Add Wireless Microphone On your CTP20 tap Setting Audio Wireless Microphone Add Wireles...

Page 210: ...the CPW90 BT flashes red and green alternately Using CTP20 Wired Connection to CTP20 Wireless Connection to CTP20 Using Multiple CTP20s for Collaboration Wired Connection to CTP20 After connected to the VC Hub Phone port via the network cable CTP20 will be connected to the VCS automatically For more information refer to Yealink_CTP20_Quick_Start_Guide Wireless Connection to CTP20 If the VC Hub Pho...

Page 211: ...l be synchronized to all the CTP20s but the editing and noting on each CTP20 are independent If you do not enable the feature of auto presentation on devices you can initiate the presentation on any CTP20 and the presentation will be synchronized to all the CTP20s but the editing and noting on each CTP20 are independent If you close the presentation on one CTP20 connected to a VCS codec the presen...

Page 212: ...iguration 2 Click Browse and select a BIN configuration file from your computer 3 Click Import to import the configuration file Rebooting the System Procedure 1 Do one of the following On your web user interface go to Setting Upgrade Reboot On your VCS go to More Setting Advanced Reboot Reset Reboot On your VP59 tap Setting Advanced Reboot Reset Reboot On your CTP20 tap Setting Advanced Reboot Res...

Page 213: ...et simultaneously Procedure 1 Do one of the following On your web user interface go to Setting Upgrade Reset to Factory Setting On your VCS go to More Setting Advanced Reboot Reset Reset On your VP59 tap Setting Advanced Reboot Reset Reset On your remote control go to Setting Advanced Reboot Reset Reset It prompts whether or not you are sure to reset 2 Confirm the action Resetting the System by us...

Page 214: ... the Log Files to a Local PC Exporting the Log Files to a USB Flash Drive Exporting the Log Files to a Syslog Server Setting the Severity Level of the Local log Procedure 1 On your web user interface go to Setting Configuration Local Log 2 Configure and save the following settings Parameter Description Configuration Method Local Log Specify the local log level 0 system is unusable 1 action must be...

Page 215: ...nectivity Video Audio Protocol Deploy Web App Talk The available levels are as below 0 1 2 3 4 5 6 Default all 6 If you set the log level for a specified module and then set the log level for all modules the log level of a specified module will be overwritten by the log level of all modules Web user interface Exporting the Log Files to a Local PC You can export local log to your computer Procedure...

Page 216: ...er than the local Log Level For example If you set Local Log Level to 3 and set Talk log Level to 6 the exported Talk log Level will still be 3 in your exported local log If you set Local Log Level to 5 and set Talk log Level to 4 the exported Talk log Level will be 4 in your exported local log Exporting the Log Files to a Syslog Server You can also configure the phone to send syslog messages to a...

Page 217: ...el as 6 the exported Talk log Level will still be 3 If you set Local Log Level as 5 and set Talk log Level as 4 the exported Talk log Level will be 4 Capturing Packets You can capture packets in three ways capturing the packets via web user interface on the remote control or using the Ethernet software You can analyze the packet captured for troubleshooting Capturing the Packets via Web User Inter...

Page 218: ...g settings Parameter Description Configuration Method Packet Capture Device Configure the port where you want to capture packets WAN capture packets of the wired network Ext0 capture packets of the CP960 conference phone Wlan0 capture packets of the wireless network Default WAN Web user interface Packet Capture Count Configure the count of the number of packets to capture Default 5 Web user interf...

Page 219: ... table introduces the syntax Syntax Description Protocol Values ether fddi ip arp rarp decnet lat sca moprc mopdl tcp and udp If no protocol is specified all the protocols are used Note that the application level protocol such as http dns and sip are not supported Direction Values src dst src and dst src or dst If no source or destination is specified the src or dst keywords are applied For exampl...

Page 220: ...s for 2 seconds to stop capturing packets The packets are saved in the yealink debug folder on your USB flash driver Related tasks Configuring USB Storage Capturing the Packets via Ethernet Software Connect the Internet ports of your system and your computer to the same HUB and then use Ethernet software to capture the signal traffic System Firmware The newly released firmware version may add new ...

Page 221: ... Procedure 1 On your web user interface go to Setting Upgrade 2 Click the white box beside the desired firmware 3 Click Upgrade to upgrade the firmware Note If you connect multiple CTP20s to the VCS codec all the firmware of CTP20s will be updated simultaneously Viewing Multipoint License Status Procedure 1 Do one of the following On your web user interface go to Security License On your VCS go to...

Page 222: ...anent multipoint license to the system the trial multipoint license will be overwritten On the contrary the permanent multipoint license will not be overwritten by the trial multipoint license If you import a new permanent multipoint license to the system the previous permanent multipoint license will be overwritten Viewing the Device Type You can view the device type including the demo machine an...

Page 223: ...site camera during a call Ensure that you are controlling the near site camera There are some objects obstructing the sensor on the front of the camera Ensure that no objects are obstructing the sensor on the front of the camera Your system does not respond to the remote control The remote control is broken Replace the remote control You forget the administrator password for the system You cannot ...

Page 224: ...red You cannot receive calls DND Do Not Disturb mode is enabled Disable DND The far site enables DND Do Not Disturb mode Contact the far site to disable DND The account is not registered Check whether the call parties register the accounts At least one call protocol SIP H 323 is enabled Fail to dial the IP address of the far site Ping the IP address of the far site If it fails contact the network ...

Page 225: ... connection Your monitor prompts Maximum number of sessions reached The maximum sessions is depend on the multipoint license imported to the system Audio Issues Symptom Reason Solution The volume is set to 0 Adjust the volume You cannot hear the audio during a call The far site mutes the microphone Contact the far site to check whether the microphone is unmuted The speaker volume is too low Adjust...

Page 226: ...n Network congestion Connect the network administrator You may experience poor voice quality during a call such as intermittent voice echo or other noise Cable gets old Replace the old cables with the new cables and then check whether the new cables provide better connectivity You cannot hear the ring tone when receiving a call The volume is set to 0 Adjust the volume Video Issues Situation Reason...

Page 227: ...e contents in this situation the contents will be sent to the negotiated media address other than the actual public IP address This may lead to failure You can configure network address adapter to let the content send to the actual public IP address Procedure On your web user interface go to Setting Call Features Select the desired value from the drop down menu of Network Address Adapter Disabled ...

Page 228: ... is not applicable to VP59 Procedure 1 Do one of the following On your VCS go to More Setting Diagnose Camera Diagnose For VC200 on your remote control go to More Diagnose Camera Diagnose On your CTP20 tap Setting Diagnose Camera Diagnose 2 Tap the navigation keys to adjust the camera angle 3 Select or or to zoom out or zoom in 4 If the camera can move and zoom normally it means that the camera is...

Page 229: ... time cost among the hops Procedure 1 Do one of the following On your web user interface go to Network Diagnose and select Trace Route from the drop down menu of Command On your VCS For VC880 VC800 VC500 PVT980 PVT950 go to More Setting Diagnose Trace Route On your VC200 go to More Diagnose Trace Route On your VP59 tap Setting Diagnose Trace Route On your CTP20 tap Setting Diagnose Trace Route 2 S...

Page 230: ...irmware version Web user interface Network Network type Internet Port IP Mode Web user interface Endpoint CTP20 Touch Panel IPv4 Internet port type IP address Subnet mask Gateway DNS server Web user interface Remote control CP960 Conference Phone CTP20 Touch Panel Network Common Public IP address MAC address Wi Fi MAC Address Machine ID it is only applicable to VP59 WAN Port Status it is only appl...

Page 231: ...ve microphone Active speaker Web user interface Endpoint CP960 Conference Phone CTP20 Status Remote control VCS Phone it is not applicable to VP59 Serial number Firmware version Hardware version Device model IP address MAC Web user interface Endpoint CTP20 License Device Type Multipoint Status Multipoint Ways Period of validity Web user interface Endpoint CP960 Conference Phone CTP20 Storage it is...

Page 232: ... codec the bandwidth the sample rate the frame rate the jitter the packet and its loss rate Content the codec the bandwidth the definition and the frame rate Procedure Do one of the following during a call For your VC880 VC800 VC500 VC200 PVT980 PVT950 on your web user interface click Home Position your mouse pointer over the desired far site and click On your VCS For VC880 VC800 VC500 VC200 PVT98...

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