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Gigabit Color IP Phone Trouble Shooting

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Note:

Make sure that the SIP server you have registered supports SMS function.

How to update the firmware?

1)

Enter the webpage of your phone, go to Upgrade, then you can find the option
“Select and Upgrade Firmware” at the bottom of the page.

2)

Select the file to update, and then click the Upgrade button.

Note:

Make sure the firmware you choose is provided by your service provider, or the device
will probably crash after the update.

The manual is only for reference; please take the object as the standard.
We reserve the right to improve or change the product and the user guide without
notice.
You can download the latest user manuals from our website:

http://www.yealink.com/index.php/Support

V10.0

2011-6-22

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Summary of Contents for Gigabit Color

Page 1: ...st section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warn...

Page 2: ...4 Customizing Your Phone 17 Idle interface 17 Menu introduction 17 Status 19 Features 21 Call Forward 21 Call Waiting 23 DSS Keys 24 Key as Send 25 Hot Line 26 Anonymous Call 27 Auto Redial 28 DND Code 30 Intercom 31 Call Completion 32 Broadsoft Settings menu 33 History Setting 35 Directory 36 Local Directory 36 Blacklist 44 Remote Phonebook 44 Broadsoft 45 LDAP 45 History 46 Local History 46 Netw...

Page 3: ...out 81 Live Dialpad 82 Dial Plan 83 Feature Synchronization 87 WatchDog 87 Action URL URI 88 XML IdleScreen 90 Using the Basic Call Functions 92 Making a call 92 Call Devices 92 Call Methods 92 Answering a call 94 Answering an incoming call 94 Denying an incoming call 94 DND 95 Call Forward 95 During an Active Call 96 Mute 96 Call Hold 96 Call Waiting 97 Call Transfer 97 Local Conference 98 Networ...

Page 4: ...P Trace Export 107 Zero sp touch 108 DSS key Configuration 109 Line 110 Speed Dial 110 BLF 111 BLF List 111 Voice Mail 111 Pick Up 112 Group Pick up 112 Call Park 112 Intercom 113 DTMF 113 Prefix 113 Local Group 114 XML Group 114 LDAP 114 Broadsoft Group 114 Conference 115 Forward 115 Transfer 115 Hold 116 DND 116 Redial 116 Call Return 116 SMS 117 Record 117 URL Record 117 Paging 118 Group Listen...

Page 5: ...4 Zero sp touch 119 Voice 119 Ring 120 Tone Settings 121 Trouble Shooting 123 ...

Page 6: ...Gigabit Color IP Phone Getting Started 5 Getting Started Packing List The following components are included in your package Gigabit Color IP Phone Phone Stand Power Adapter Handset Handset Cord ...

Page 7: ... Getting Started 6 Ethernet Cable Quick Installation Quick Reference Guide CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 8: ...ng the Phone This section introduce how to assemble the phone with the components in the packing list Attach the stand Connect Handset and Headset Connect Network and Power 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below ...

Page 9: ...r or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is POE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Con...

Page 10: ...rator for help Network Settings Choose Network Basic WAN DHCP Under the default situation the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address subnet mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please c...

Page 11: ...ccessfully the phone will display No Service by default on the idle interface When the phone boots up it will register all its accounts to server automatically If many phones register at the same time this will affect the server the users can set the registered random time on electricity so that the phone wills random register automatically within the set time Setting the power up time via web int...

Page 12: ...Gigabit Color IP Phone Getting Started 11 You can refer to the above Configuring via Web Page for the parameter details ...

Page 13: ...ing call or there is a call on mute Soft Keys The screen will display labels for these keys to identify their context sensitive functions and you can custom soft keys To be different layout you can refer to Softkey layout function for details Line Keys These buttons are used to active up to the three user accounts These keys are also used for various functionalities such as call Line appearance Bu...

Page 14: ... switch to the Group Listening mode Place and receive calls through an optional connected headset Hard Feature Keys Allow users to access the voicemail interface directly During a call press to transfer the current call to the third party When the phone is in idle status press to enter the forward configuration page Press to enter the Dialed Calls interface and choose a record to dial out LED Inst...

Page 15: ...in idle status whatever registered unregistered Table 4 Power Indication LED LED Status Description Steady green Power on Blinking green There is an incoming call or there is a call on mute Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Accoun...

Page 16: ...can set the line key as other function for more information you can refer to DSS Keys Set the line key as corresponding function the corresponding icon will display on the line key label Line key ICON Description The default icon when you set the line key as other functions except Line BLF Speed Dial Record and XML Group Set as BLF function and the monitored account is Unregistered Set as BLF func...

Page 17: ...Gigabit Color IP Phone Overview 16 Set as XML Group function ...

Page 18: ...DSS Keys 4 This area is showing the soft key labels The screen will display labels for these keys the default soft key 1 4 are History Directory DND and Menu User also can custom these soft key For more information you can refer to Softkey Layout 5 This area is showing the default account User can use Left Right navigation key to choose the default account 6 This area is showing the background s p...

Page 19: ... Forward Always Forward Busy Forward No Answer Forward Call Waiting DSS Keys DSS Key 1 DSS Key 2 DSS Key 3 Key as Send Hot Line Anonymous Call Auto Redial DND Code Intercom Call Completion Broadsoft Settings Menu Broadsoft Dir Settings CallLog Settings History Setting Directory Local Directory Contacts Group Blacklist Remote Phonebook Contacts Group Broadsoft Contacts Group History Local History ...

Page 20: ... is representative there is no second level submenu Status You can view the status of your phone using the Phone interface or the Web interface This option allows you to review Network status IP Mac WAN LAN Gateway and DNS etc Phone status Model Hardware Firmware Product ID and MAC Accounts The 3 SIP accounts status To check the Phone Status via Phone interface 1 Press Menu soft key choose the Sta...

Page 21: ...Gigabit Color IP Phone Overview 20 4 And then choose the specific one to check ...

Page 22: ...ng calls are immediately forwarded when the phone is busy No Answer Incoming calls are forwarded when the phone is not answered after a specific period To configure Call Forward option via phone interface 1 Press Menu Features Call Forward to enter the configure page 2 There are 3 options Always Forward Busy Forward and No Answer Forward 3 If you choose one of them enter the phone number you want ...

Page 23: ... and the server will turn on the function immediately When there is a call to the extension the server will forward it to the set number automatically based on the forward type And the IP phone will not show the record in the call history anymore 6 Press Save soft key to save the change To configure Call Forward via Web interface Choose Phone Features Forward to do the relating change Please refer...

Page 24: ... key or Switch soft key to enable disable the call waiting option 3 Use the navigation key or Switch soft key to enable disable the Play Tone option This option used to define whether to play ring tones when there is an call incoming during an active call 4 Press Save soft key to save the change or Back soft key to return to the previous menu To enable disable Call Waiting via Web interface Choose...

Page 25: ...up DSS key via phone interface 1 Press Menu Features DSS keys enter into the configure page 2 Choose one of the key you want to make the assignment 3 Choose the type and then configure the corresponding contents Set up DSS key via web interface 1 Choose DSS Key Line Key choose one of the keys you want to make the assignment ...

Page 26: ...e as the send button To set the send key via the IP phone interface 1 Press Menu Features Key as Send to enter the configuration page 2 Press the Switch soft key to choose a button that you want to use as the send key or disable this option 3 Press the Save soft key to save the change To set the send key via the Web interface 1 Choose Phone Features Key As Send 2 Highlight the specific one in the ...

Page 27: ...nfiguration page 2 Enter the hot line number and hot line delay time for example 10 seconds then press the Save soft key to save the change 3 When you pick up the handset or press the speaker button it will dial the number automatically if you do not press any keys for 10 seconds To set the Hot Line via the Web interface 1 Choose Phone Features ...

Page 28: ...us call via the IP phone interface 1 Press Menu Features Anonymous Call to enter the configuration page 2 By the Switch soft key you can choose the Line ID 3 Press the navigation key to enter and choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the blocked display of their calling identification information ...

Page 29: ...entification information calling number and calling name 6 If you want to realize this function by server please choose and enter the Reject On Code and Reject Off Code When you choose to enable the Rejection option on your IP phone it will send information to the server and the server will enable disable the rejection anonymous call function for your IP phone automatically 7 Press the Save soft k...

Page 30: ...mes 5 Press Save soft key to save the change Note When you dial a busy number after setting the auto redial function to Enable the phone will pop up a Auto Redial window to make sure whether you want to redial If you want press OK If you do nothing in this interface for 5 seconds it will turn to the idle interface automatically To set auto redial via the Web interface 1 Choose Phone Features Auto ...

Page 31: ...age 2 Set the DND On Code and the DND Off Code then press the Save soft key to save the change 3 When you press the DND soft key the phone will send a message to the server and the server will turn on the DND function Then any calls to the extension will be rejected by the server automatically And the incoming call record will not be displayed in the Call History ...

Page 32: ...de DND Off Code 2 Enter the corresponding contents 3 Click the Confirm to save the change Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom option via phone interface 1 Press Menu Features Intercom to enter the configuration page ...

Page 33: ... conversation it will refuse the call automatically or it will put the current call on hold and put the incoming intercom call through 6 Choose and set the different options by navigation key and the Switch soft key 7 Press the Save soft key to save the change To configure Intercom option via web interface 1 Choose Phone Features 2 Configure Allow Intercom Intercom Mute Intercom Tone or Intercom B...

Page 34: ... 3 Press the Save soft key to save the change Broadsoft Settings menu Broadsoft Dir Settings Broadsoft phone book is the same as the Remote Phone Book This feature allows you to download contact list from the server For more information about Remote Phone Book refer to Remote Phone Book Configure Broadsoft directory via phone interface 1 Press Menu Features Broadsoft Settings Menu Broadsoft Dir Se...

Page 35: ...responding URL address to download the contact information for you Note 1 This IP phone can support 6 Broadsoft phone books at most CallLog Settings This feature allows you to download call history from the server Configure Broadsoft Call Log via phone interface 1 Press Menu Features Broadsoft Settings Menu CallLog Settings 2 Choose CallLog Item enter the Display Name Server Port User Name and Pas...

Page 36: ...p whether to save Call history Record or not Enable this function the phone will save the call history record if choose disable the phone will not save call history record Configure this function via phone interface 1 Press Menu Features History Setting 2 By the Switch soft key choose whether to enable this option 3 Press the Save soft key to save the change Configure this function via web interfa...

Page 37: ...ick the Confirm button to save the change Directory Local Directory To add a Group via Phone interface 1 Press Directory Local Directory to enter into the contacts page 2 Press AddGroup soft key to enter into the Add Group page 3 Enter the Group Name and choose the Ring 4 Press the Save soft key to save ...

Page 38: ...up soft key to delete this or all group 3 It will pop up a warning window asking whether confirm to delete the group 4 Press OK soft key to confirm the operation or press the Cancel soft key to return to the directory Note User cannot delete the Contacts group Contacts is default system group it can t be deleted Our phone supports 20 contact groups To add a contact via Phone interface 1 Press Dire...

Page 39: ...K soft key to confirm and return to the previous screen 8 Press Save soft key to add the record to contacts 9 Press Save soft key to add the record to contacts or Back soft key to cancel To edit a contact via Phone interface 1 Press Directory Local Directory 2 Choose a group and press the Enter soft key 3 Use the navigation key to highlight the one you want to edit press Option Detail and enter in...

Page 40: ...terface 1 Press Directory Local Directory Search to enter into the search page Or choose a group and press the Enter soft key then press the number keypad to enter into the search page directly 2 It will turn to the search interface and then you can enter the query condition press the OK soft key 3 Then the phone will show the record which qualified To move a contact to the Blacklist via Phone int...

Page 41: ...istory soft key to enter the local call history list 2 Use the navigation key to highlight a record and then press the Option soft key to pop up the field highlight Add to Contacts option then press the OK soft key to enter the edit interface 3 Press the abc soft key to switch the input method 4 After the edition press the Save soft key to save the change Then you can go to Contacts interface to c...

Page 42: ... export import contact through this page for more information you can refer to Import Export Contact list To upload the contact photos via web interface 1 Choose Contacts Contacts Contacts click the record which you want to edit it will turn orange 2 Click the Browser button under the contact photo frame and then choose a photo from your local computer 3 Click the delete photo button to delete the...

Page 43: ...rger than 2MB 2 User only can delete the picture which is uploaded 3 A contact only can upload one customer photo This photo should be renamed strictly according to the default name If multiple contacts want to use the same photo this photo must be uploaded multiple times When there is a coming call from the contact the phone idle interface will show the contact photo ...

Page 44: ... Contacts Contacts 2 In the Select import file field browse the specific contact list file in XML format or csv format and then click Import button The imported contact lists will be shown in the directory 3 Click the Export button to export the contact list Note Import Export Contact List can only be operated via Web interface ...

Page 45: ... to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the server in time and display on the terminal for the user To set the Remote Phonebook via Web interface 1 Choose Contacts Remote Phone Book 2 Input the Phone book URL and the phone book name and then ...

Page 46: ...cts in LDAP server which following the Certain rules and show them in the LCD user can choose one contact to call out 2 Search the incoming call the phone will search the local directory when there is a coming call If can t find it in local directory the phone will turn to search in LDAP server and shows the corresponding contact name on LCD The LDAP Lookup For Incoming Call option can be configur...

Page 47: ...User can enter into the call log page to check the record It includes local history and network call log Local History Check the local history via phone interface 1 Press Menu History Local History to enter the call log page 2 Use Left Right navigation key to switch the type All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Use Up Down navigation key to choose a record you a...

Page 48: ... VoIP telephony system supports this function and your accounts message has been enabled Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below The idle screen will indicate the new voice messages coming The MESSAGE butt...

Page 49: ...thod 3 Press Save soft key to save the change or Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes For some servers you have to enable Subscribe for MWI via web interface firstly so that the Phone Interface could show the amount of Voice mails 1 Choose Account Advanced Subscribe for MWI 2 Choose enable i...

Page 50: ...to listen to your new and old messages Note Before listening to the voicemail please make sure that the connecting code has been set on the phone SMS To view the SMS via Phone interface 1 Press Menu Messages Text Message to enter the text message page 2 Use the Up Down navigation key to highlight the options You can read the message in the Inbox Sentbox Outbox Draftbox 3 Press Enter soft key use t...

Page 51: ...o the previous menu To edit a new message via the Phone interface 1 Press Menu Messages Text Message New Message to enter 2 Edit the new message use the abc soft key to change the input method 3 Press Send soft key you are required to choose an account which is used to send out the message and the number you want to send to 4 Press Send soft key to send out the message or Back soft key to return t...

Page 52: ...ey to delete the message or No soft key to return to previous menu To edit the message via Web interface 1 Choose Phone SMS 2 You are required to choose an account which is used to send out the message and the number you want to send to 3 Enter the Message content in the Message field 4 Press Confirm button to send out the message or Cancel button to cancel the operation ...

Page 53: ...Gigabit Color IP Phone Overview 52 ...

Page 54: ...erface 1 Press Menu Setting Basic Settings Language 2 Scroll through the list of available languages 3 Press the Save soft key when the desired language is highlighted The language appears on the graphic display will be changed to the one you chose 4 Press Save soft key to save the change Note All languages may not be available for selection The available languages depend on the language packs cur...

Page 55: ...ct you can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Setting Basic Settings Time Date 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the navigation key to highlight the specific option and the relating changes User can set the Time Zone ...

Page 56: ...Choose Phone Preference Daylight Saving Time to do the relating changes 2 Choose Enable option and then you can set the Daylight Saving Time You can set daylight time by date or by week and choose or enter the corresponding contents 3 Choose Automatic There is a table named as AutoDST xml has been saved in the configuration file if the table includes daylight saving time of your time zone it will ...

Page 57: ... Settings Time Date Format 2 Use the Switch soft key to choose a preferred time format 12 Hour or 24 Hour 3 Use the navigation key to choose a preferred date format the IP phone can support 7 kind of date display formats 4 Press the Save soft key to save the change DHCP Time User can set the phone to get time automatically from DHCP server ...

Page 58: ...ference choose the Corresponding options to configure 2 For more information about the function user can refer to the contents above Ring Tone You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Setting Basic Settings Ring Tone 2 Use the navigation key to highlight the specific one 3 Press Save soft key to save the change To change the ...

Page 59: ...an also delete the specific one by clicking the Del button Note The ring tone file of system cannot be deleted To upload the new Ring Tone via Web interface 1 Choose Phone Preference Upload Ringtone 2 Click Browse button to choose the specific ring tone file 3 Click Upload button to upload the file ...

Page 60: ...8K sample rate Blank or other special characters cannot be included in the file name To specify ring tones for a specific account via Web interface Choose Account Basic Ring Type option and highlight the preferred one for the chosen account in the pull down menu then click confirm button to save the change ...

Page 61: ...e For example 1 On the idle interface press the Volume adjusting bar to adjust the ring tone volume 2 On the Handset Speaker Headset call interface press the Volume adjusting bar to adjust the Handset Speaker Headset call volume Advanced Settings User can enter the advanced settings page to configure some advance features Enter into the advanced settings page must input administrator password at f...

Page 62: ... the DHCP server on the device connected to the PC port will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server cannot work Start IP Address Indicate the range of the IP address End IP Address Indicate the range of the IP address To configure PC Port settings via Phone interface 1 Press Menu Setting Advanced Settin...

Page 63: ...ertext Transfer Protocol over Secure Socket Layer and HTTP Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Phone interface 1 Press Menu Setting Advanced Settings 2 Enter the password required scroll to Network option select Webserver Type option ...

Page 64: ...n to save the change 802 1x Settings IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1x access points and is b...

Page 65: ...Password 5 Press Save soft key to save the settings To configure 802 1x Settings via web interface Choose Network Advanced 802 1x to do the relating configuration VPN A virtual private network VPN is a computer network that uses a public telecommunication infrastructure such as the Internet to provide remote offices or ...

Page 66: ...l or wide area networks There are many different classifications implementations and uses for VPNs If user want to enable VPN user must import the VPN configure file via web interface at first Configure VPN via web interface 1 Choose Network Advanced VPN 2 Choose enable disable this function 3 User also can upload the configure file via web interface 4 Click the Confirm button to save the change C...

Page 67: ... used until unlocked You cannot access the MESSAGE TRAN RD History Directory DND OK X navigation keys etc All Keys All of the keys cannot be used until unlocked You can only use the phone to answer the incoming calls Lock Answer All the incoming calls will be put through automatically Auto Answer but cannot be hung up by your party To configure keypad lock via Phone interface 1 Press Menu Setting ...

Page 68: ...s Menu soft key you are prompted for the password 2 Enter the password and then press Enter soft key the phone will be unlocked 3 The icon will be disappearing from the idle screen 4 If you choose Lock Answer you have to enter Menu Setting Advanced Settings Phone Setting Lock 5 And then choose disable this option To configure keypad lock via Web interface Choose Phone Preference Keyboard Lock to d...

Page 69: ...ed your system administrator or service provider s advice To reset to factory via phone interface 1 Press Menu Setting Advanced Settings 2 You are prompted to enter the required password scroll to Reset to factory press Enter soft key 3 You are prompted to confirm the change press OK soft key to reset to factory settings press Cancel soft key to return to previous menu 4 It will take a few minutes...

Page 70: ...ge press OK to confirm the change press Cancel to cancel the operation Note If you confirm to Reset to Factory all the setting including contact list call history account setting etc will be erased You have to export the configuration file first if you want to import the old configuration after Reset to Factory Set Password To change the administrator password via Phone interface ...

Page 71: ...b interface 1 Choose Security Password admin enter the Current New and Confirm password 2 Click Confirm button to save the change or Cancel button to cancel the change Set AES Key If the downloaded configuration files have been AES encrypted the AES Keys will be needed The Common AES Key is for decrypting the Common CFG file The MAC Oriented AES Key is for decrypting the MAC Oriented CFG file The ...

Page 72: ... field 4 Press Save soft key to save the change Configure AES key via web interface 1 Choose Phone Auto Provision Common AES Key MAC Oriented AES Key 2 Enter the corresponding contents 3 Click Confirm button to save the change Auto Provision Configure Auto Provision via Web interface 1 Choose Upgrade Auto Provision configure the relating settings Custom Option ...

Page 73: ...oll to Auto Provision option 3 Enter the URL User Name and Password 4 Click the Save soft key to save the change For more information about the parameters of the Auto Provision you can consult your system administrator Warning Please do not power off or unplug the Ethernet cable during the updating Any power interruption during the following process will most likely lead to a flash memory error As...

Page 74: ...1 Choose Phone Preference 2 Choose WallPaper 3 Click Confirm button to save the change Screensaver Configure Screen Saver via phone interface 1 Press Menu Display Screensaver to enter the edit page 2 Press Switch soft key to Choose Screensaver Time 3 Press Save soft key to save the change ...

Page 75: ...n Saver via Web interface 1 Choose Phone Preference 2 Configure Screensaver Time and Screensaver in the corresponding field 3 Click Confirm button to save the change User also can upload the Screensaver file via web interface 1 Choose Phone Preference 2 Choose Load Screensaver option click browser button to choose the corresponding file 3 Press Upload button to complete the operation 4 Click the D...

Page 76: ...res more than 480 x 272 pixels the pictures will be in proportion to dwindle and household display 3 The phone supports the upload picture less than 5M 5 million pixels 4 Only uploaded picture can be deleted Theme To change the Theme via phone interface 1 Press Menu Display Theme to enter the edit page 2 Use navigation key to highlight an option 3 Press the Save soft key to save the change Theme 1...

Page 77: ...tton to save the change Backlight User can set the backlight through this option Field Description Active Level The backlight level when the phone is active Inactive Level The backlight level when the phone is inactive 0 is stand for black 1 is stand for gray Backlight Time If the user doesn t do any operations in backlight time the phone will automatically turn into an energy saving mode ...

Page 78: ...save the change Applications Digital Photo Frame To preview the screen savers effect via phone interface 1 Press Menu App Digital Photo Frame 2 Use navigation key to choose the photo if you have enough permissions you can press the Remove soft key to delete this photo 3 User also can press the Play soft key to use the Digital Photo Frame function 4 Press any key to exit Note Use the digital photo ...

Page 79: ...ou can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account Codec 2 Choose an account 3 Use the navigation key to highlight the desired one in the Enabled Disable Codecs list press the to move to the other list And press the to change priority 4 Click Confirm to save the change N...

Page 80: ...Setting Advanced Settings enter the password and press enter soft key 2 Then choose Accounts highlight a line press Enter soft key use the navigation key to choose Auto Answer option 3 Press the Switch soft key to enable or disable the auto answer function The default is Disabled 4 Press the Save soft key to save the change To set Auto Answer via Web interface 1 Choose Account Basic Auto Answer 2 ...

Page 81: ... the pull down menu click Confirm button to save the change Programmable Key The soft keys navigation key and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs This function can only be set via the Web interface 1 Choose DSS Key Programmable Key ...

Page 82: ... softkey via web interface 1 Choose Phone Softkey Layout 2 In the Custom Softkey field chose Enable in the pull down menu 3 You can choose the corresponding call states which you want to set up the softkey in the Call States field 4 Highlight the desired one in the Unselected Softkeys Selected Softkeys list and press the to move to the other list 5 And you can use to arrange the order of displayin...

Page 83: ...D will automatically turn to be More Press More it will switch to the next page on which it will show the other softkey options Live Dialpad Live Dialpad defines whether to dial the dialed number automatically This function can only be set via the Web interface 1 Choose Phone Feature Live Dialpad 2 Enable or disable it in the pull down menu 3 Set the time in the Inter Digit Time field 4 Click Conf...

Page 84: ...le if you set the Prefix as 0 and Replace as 0086 when you dial 0 out the number will be replaced by 0086 automatically To set a Replace Rule via the Web interface 1 Choose Phone Dial Plan Replace Rule 2 Enter the desired Prefix Replace and Account 3 Press Add button to save the change 4 You can also delete a specific one from the dial plan list 5 You can select a record to modify then click Edit ...

Page 85: ...ithout pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone Dial Plan Dial now 2 Enter the number in Dial now Rule and Account 3 Press Add button to save the change 4 You can select a record to modify then click Edit button to save 5 You can also delete a specific one from the dial plan list by pressing Del button 6 You can also set the Time Out for Dial now Rule via web in...

Page 86: ... box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well as mobile telephones outside of the United States and C...

Page 87: ...t 2 Enter Block Out Number and Account click Add button to save the change or choose the specific one in the list click Delete button to delete the record 3 You can select a record to modify then click Edit button to submit 4 You cannot dial the number from your IP phone unless it is removed from this list Note The numbers set in Emergency cannot use the dial plan rule ...

Page 88: ...evice and server will be in correspondence To set Feature Key Synchronization via the Web interface 1 Choose Phone Features Feature Key Synchronization 2 Choose whether to enable this function from the pull down menu 3 Click the Confirm to save the change WatchDog When WatchDog function is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When Disable the fun...

Page 89: ...ding information to server action URI Remote control phone for corresponding operation Action URL The operations can be recorded include Setup Completed Log On Log Off Register Failed Off hook On hook etc Set Action URL via web interface 1 Choose Phone Action URL 2 Enter the Corresponding contents 3 Click Confirm to save the change ...

Page 90: ...lished active_host Server part of SIP URI from current active account when Imcoming call Outgoing call Call established local SIP URI of Callee when Imcoming call Outgoing call remote SIP URI of Caller when Imcoming call display_local Display name of Caller when Imcoming call Outgoing call display_remote Display name of Caller when Imcoming call call_id call_id when Imcoming call Outgoing call Cal...

Page 91: ...reboot the phone key Reboot To check the Auto provision key AutoP To enable DND key DNDOn To disable DND key DNDOff Dial out http Phone IP cgi bin cgiServer exx number NUMBER outgoing_uri URI Phone IP stand for the phone s IP address NUMBER stand for the number which you want to send URI stand for the account For example http 10 2 3 25 cgi bin cgiServer exx number 0599123456 outgoing_uri 216 19 2 ...

Page 92: ...e Soft key you can custom the idle screen by yourself Configure XML IdleScreen via web interface 1 Choose Account Basic XMLIdleScreen Active choose Enable or Disable this function 2 If you want to use this function and then you must input the URL in the XmlIdleScreen URL field 3 Click the Confirm button to save the change Note 1 XML IdleScreen only used to idle interface 2 For more information abo...

Page 93: ...n dial the number directly by filling the SIP Server in the registered interface But the number which you dialed must be the same with SIP server If you have registered more than one account you can choose a certain account to make your call 1 Press the Left Right navigation key to choose a default account when your phone is in idle status 2 In the dial up interface press the Line soft key to choo...

Page 94: ...acts Contacts BlackList click the number which you want to dial out the phone will dial out 2 Or choose Contacts Phone Call Info enter the number in the Dial a Number field select the line from the Outgoing Identity list Then click the Dial button to call out 3 Or choose Contacts Phone Call Info click the number which you want to dial from the call list the phone will dial out 4 You can click the ...

Page 95: ...r press the headset button to answer it using the headset 2 If you are on an active call the LCD will prompt to display Incoming Call xxx Press Answer soft key to answer the call or Reject soft key to refuse it During the conversation you can alternate between Headset Handset and Speaker mode by pressing the corresponding buttons or picking up the handset Denying an incoming call Press Reject soft...

Page 96: ...on Press DND soft key again to deactivate DND mode You can find the incoming call record in the Call History User also can use DND code For more information about DND you can refer to DND Code Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox For more information user can refer to Call Forward ...

Page 97: ...elody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold retrieve a call 1 Press the Hold soft key to put your active call on hold 2 During the call there will be a dodo sound for each 30 second suggesting that there is a current call in Hold state 3 If there is only one call on hold press the Resume soft key or Hold soft key to ret...

Page 98: ...umber C and press the Transfer soft key to call out A will turn to hold status and the LCD will display as Transferred 2 After C answered it or A press the Cancel soft key to complete the transfer 3 A will be disconnected from the call B can talk to C To Attended Transfer via phone interface 1 A and B is on an conversation A press TRAN Button or Transfer soft key to put B on hold then A can dial t...

Page 99: ...nce via web interface 1 Choose Account Account X Advance Conference Type there is a pull down menu choose Local Conf from the list 2 Press Confirm button to save the change To establish a local conference 1 Press the Conf soft key during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in then press the Send soft key 3 When the call is answe...

Page 100: ...se Account Account X Advance Conference Type there is a pull down menu choose Network Conf from the list 2 Enter the Conference URI in the Conference URI field 3 Press Confirm button to save the change To establish a network conference 1 Press the Conf soft key during an active call 2 Dial the number to conference in then press the Send soft key 3 When the call is answered press the Conf soft key ...

Page 101: ...ncy that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you to configure the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This parameter defines an extension to the Session Initiation Protocol SIP This extension allows a periodic refre...

Page 102: ...S TLS Transport Layer Security an IETF standards track protocol RFC 5246 is based on the earlier SSL specifications developed by Netscape Corporation Set Transport via Web interface 1 Choose Account Basic 2 Choose Transport option in the pull down menu you can choose the TLS option 3 Click the Confirm button to save the change ...

Page 103: ... Choose Transport option in the pull down menu you can choose the DNS SRV option 3 Click the Confirm button to save the change Network Setting Please refer to the previous part Network for more information about the WAN Port PC Port and VLAN etc LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities o...

Page 104: ...he corresponding Packet Interval in Packet Interval field 3 Choose enable or disable to Overwrite Network option 4 Click the Confirm button to save the change Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode cannot set th...

Page 105: ... of the phone such as Network Account via the Web and Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password user can refer to Set Password Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Phone Upgr...

Page 106: ...efer to Reset to factory Firmware Update The phone is delivered with pre installed firmware which is allowed to operate your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Phone Upgrade click the Browse button to select the firmware f...

Page 107: ... button to export the file to your local computer 2 Choose Upgrade Configuration select Export Import Config click Browse button select the specific configuration file in your local computer click Import button System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log 1 Choose Upgrade ...

Page 108: ...e are any errors happened in your phone you can export the PCAP trace and send to your system administrator for diagnosis To export the PCAP Trace Choose Phone Upgrade to enter select Pcap Feature option click Start button began to capture the trace and click Stop to stop capture the trace and then click Export to export the file to your local computer ...

Page 109: ...is function when the power is on or press the corresponding line key the phone will turn to the zero sp touch interface Turn on Zero sp touch when the power is on via web interface 1 Choose Upgrade Auto Provision select ZeroActive option in the pull down menu choose enable to turn on this function 2 Enter the time in the Wait Time field 3 Click Confirm button to save the change ...

Page 110: ... enter the Auto Provision setting interface enter the corresponding contents press OK softkey to save the settings Press back softkey return to previous menu DSS key Configuration The phone has 3 line keys which you can assign 30 functions to each key The following list shows the functions you can assign to the line keys and provides the descriptions for each function The default configuration for...

Page 111: ...as Line Choose DSS Key Line Key choose one of the line keys you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the change Speed Dial You can configure the key as speed dial key This key function allows you to access the most frequently dialed numbers easily To assign the key as Speed Dial 1 Choose DSS Key Line Key choo...

Page 112: ...ere is an incoming call to 212 press the BLF key it will call out the 83 automatically to pick up the incoming call on 212 BLF List BLF list is a function which can monitor the group status it is not one to one monitoring but the information feedback from the server to decide which BLF list will monitor which account To set BLF List via web interface 1 Choose Account Advanced BLF List URI enter th...

Page 113: ...to pick up the incoming call If the group receives multiple calls simultaneously you will pick up the specific one the server assigns to you To assign the key as Group Pick Up 1 Choose DSS Key Line Key choose one of the line keys you want to make the assignment there is a pull down menu in the Type field and choose Group Pick Up option from the list 2 Enter the feature code for example 78 in the V...

Page 114: ...feature And make sure the Intercom Allow is enabled DTMF You are allowed to send out the desired DTMF number during the conversation The number needs to be set in advance To assign the key as DTMF 1 Choose DSS Key Line Key choose one of the line keys you want to make the assignment there is a pull down menu in the Type field and choose DTMF from the list 2 In the Value field enter the specific num...

Page 115: ...1 Choose DSS Key Line Key choose one of the line keys you want to make the assignment there is a pull down menu in the Type field and choose XML Group from the list 2 In the Line field choose a remote phone book to specify the record so you must configure the remote phone book at first 3 Press Confirm button to save the change LDAP If you want to use the LDAP function you must configure the corres...

Page 116: ...the key is configured as Forward key press this key under the idle status the IP phone will turn to the forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the preset number automatically To assign the key as Forward 1 Choose DSS Key Line Key choose one of the line keys you want to make the assignment there is a pull down menu...

Page 117: ...a pull down menu in the Type field choose DND from the list 2 Press Confirm button to save the change Redial If the key is configured as Redial key press this key under the idle status it will enter the Dialed Calls interface then you can choose a line to call out by pressing the line keys To assign the key as Redial 1 Choose DSS Key Line Key choose one of the keys you want to make the assignment ...

Page 118: ...on to save the change URL Record During the conversation pressing the type of DSS key and then follow the voice prompts to achieve the call recording capability 1 When you are on the conversation pressing the DSS key to start the recording process in the current Call 2 Enable the recording function the recording icon will be flashing and the DSS Key light will blink green for the ongoing recording...

Page 119: ... or headset users can press the speaker button to open or close the group listening function To assign the key as Group Listening 1 Choose DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Group Listening from the list 2 Press Confirm button to save the change Shared Line The Shared Line Appearances SLA which is also name...

Page 120: ...is una vailable the calls will not be directed to your phone To assign the key as ACD 1 Choose DSS Key Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose ACD from the list 2 In the Line field select a line for which to apply this key 3 Press Confirm button to save the change Note ACD is not available on all call servers For more i...

Page 121: ... change Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during pe...

Page 122: ...he frequency and time period of all the following tones Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface 1 Choose Phone Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm button to save the change or Cancel to cancel the change ...

Page 123: ...Advanced Phone Functions 122 Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence ...

Page 124: ...e Make sure your handset is tightly connected with the phone Check whether you have muted the conversation or not Consult the outbound server details with your ISP Have DTMF problem Check which kind of DTMF you are using and whether it is compatible with the server Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webp...

Page 125: ... the page 2 Select the file to update and then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice You can download the latest user manuals ...

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