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10. SERVICE & REPAIR
Requests for Repair
Warranty card (attached separately)
Warranty card will be handed by dealer or Yamato personnel upon delivery and installation, or will be
attached to equipment if no one from dealer or Yamato is to be present at delivery and installation.
Register warranty card at https://www.yamato-net.co.jp/support/warranty.htm
Keep warranty card safe.
Requests for Repair
If abnormalities remain after confirming "Troubleshooting Guide", terminate operation, turn off
controller and ELB, and disconnect power cable. Contact original dealer of purchase or Yamato sales
office for assistance.
The following information is required for all repairs.
Product Name
Model
Serial Number
Date (year/month/day) of Delivery
Description of problem in as much detail as possible
Repair this equipment for free of charge according to the contents on warranty card. Warranty period
is 1 (one) year from date of purchase.
Consult with original dealer of purchase or Yamato sales office for any repair after warranty ended.
Charged repair service of this equipment will be available on customer’s request when it can be
maintained functional by its repair.
* Be sure to present warranty card to the service representative.
Guaranteed Supply Period for Repair Parts
Guaranteed maximum supply period for repair parts is 7 (seven) years from date of discontinuation for
this equipment.
"Repair parts" is defined as components which, when installed, allow for continued equipment
operation.
Refer to warranty card.