Xerox workcentre wc3655 User Manual Download

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Troubleshooting

Information Pages

Your printer has a printable set of information pages. These include configuration and font information,

demonstration pages, and more.

More Information

You can obtain more information about your printer from these sources:

Resource

Location

Installation Guide

Packaged with the printer.

Summary of Contents for workcentre wc3655

Page 1: ...Apple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Appl...

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Page 3: ...r Saver Mode 24 Setting the Power Saver Timer 24 Exiting Power Saver Mode 24 Information Pages 25 Configuration Report 25 Printing the Configuration Report 25 Administrative Features 26 CentreWare Int...

Page 4: ...Paper That Can Damage Your Printer 47 Paper Storage Guidelines 47 Supported Paper Types and Weights 48 Supported Standard Paper Sizes 48 Supported Paper Types and Weights for Automatic 2 Sided Printi...

Page 5: ...sic Scanning 92 Document Glass 93 Document Glass Guidelines 93 Document Feeder 93 Duplex Automatic Document Feeder Guidelines 94 Scanning to a USB Flash Drive 95 Scanning to a Shared Folder on a Netwo...

Page 6: ...on 114 Adjusting the Contrast 114 Specifying the Size of the Original 114 Selecting Reducing or Splitting 115 Setting Up Book Faxing 115 Printing a Confirmation Report 115 Selecting the Starting Rate...

Page 7: ...t Turn On 149 Printer Resets or Turns Off Frequently 149 Document Prints From Wrong Tray 149 Automatic 2 Sided Printing Problems 150 Paper Tray Does Not Close 150 Printing Takes Too Long 150 Printer D...

Page 8: ...equency 186 Power Consumption 186 ENERGY STAR Qualified Product 186 Performance Specifications 187 Print Speed 187 B Regulatory Information 189 Basic Regulations 190 United States FCC Regulations 190...

Page 9: ...omestic Household Environment 206 Professional Business Environment 206 Collection and Disposal of Equipment and Batteries 207 Battery Symbol Note 207 Battery Removal 207 Other Countries 208 Xerox Wor...

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Page 11: ...tal Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures t...

Page 12: ...or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke o...

Page 13: ...vice on the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Emergency Turn Off If any of the following c...

Page 14: ...United States and Canada go to www xerox com environment In other markets please contact your local Xerox representative or go to www xerox com environment_europe Printer Location Place the printer on...

Page 15: ...example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact CAUTI...

Page 16: ...the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox suppli...

Page 17: ...nter Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part...

Page 18: ...es contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xer...

Page 19: ...his chapter includes Parts of the Printer 20 Power Saver Mode 24 Information Pages 25 Administrative Features 26 More Information 27 2 Features Xerox WorkCentre 3655 Multifunction Printer 19 User Guid...

Page 20: ...Control Panel 22 Front View 1 Tray 1 2 Bypass Tray 3 Front Door 4 Output Tray Paper Stop 5 Control Panel 6 Duplex Automatic Document Feeder 7 Staple Cartridge Door 8 Output Tray 9 Front Door Handle 1...

Page 21: ...USB Type A Port 4 USB Type A Port 5 Rear Door 6 Duplex Unit 7 Transfer Roller 8 Fuser 9 USB Type A Port 10 Power Switch 11 Power Connector 12 Fax Line Connector Select Value X model only Internal Part...

Page 22: ...tons you press to control the functions available on the printer The control panel Displays the current operating status of the printer Provides access to print features Provides access to reference m...

Page 23: ...number when it transmits a fax 9 Interrupt Button This button pauses the current job to run a more urgent print copy or fax job 10 Start Button This button starts the selected copy scan fax or Print...

Page 24: ...wake when it receives a job Scheduled causes the printer to wake and sleep according to a schedule you specify 6 If you selected Job Activated to change the default low power and sleep timeout period...

Page 25: ...ons network settings including IP address and font settings Use the information on this page to help you configure network settings for your printer and to view page counts and system settings Printin...

Page 26: ...of your printer on the control panel or on the Configuration Report On the Configuration Report IP address information is located in the Connectivity Protocols section To view the IP address of the p...

Page 27: ...nformation Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In CentreWare Internet Services click Help...

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Page 29: ...twork Settings 36 Enabling the Printer for Scanning 37 Installing the Software 38 Installing the Printer as a Web Service on Devices 43 See also Installation Guide packaged with your printer Online Su...

Page 30: ...twork hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically fa...

Page 31: ...face with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Phys...

Page 32: ...your computer is connected to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connecte...

Page 33: ...f your printer on the control panel or on the Configuration Report On the Configuration Report IP address information is located in the Connectivity Protocols section To view the IP address of the pri...

Page 34: ...a standard RJ11 cable No 26 American Wire Gauge AWG or larger to the Line port on the back of the printer 3 Connect the other end of the RJ11 cable to an operating telephone line 4 Enable and configur...

Page 35: ...inter is powered on 1 On the control panel press Power 2 Touch Power Down After 10 seconds the touch screen goes dark and the Power Saver button flashes until the printer has completed powering down N...

Page 36: ...CP IP is preferred Unlike TCP IP however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks...

Page 37: ...set up scanning in CentreWare Internet Services For details see CentreWare Internet Services on page 26 Note If your printer is connected using the USB cable you cannot scan to an email address or a n...

Page 38: ...rinter on page 26 If the Software and Documentation disc is not available download the latest drivers from www xerox com office WC3655drivers Operating System Requirements Windows Vista Windows 7 Wind...

Page 39: ...do not want to install clear the check box 12 Click Install 13 At the InstallShield Wizard click Yes to restart your computer then click Finish 14 At the Product Registration screen select your count...

Page 40: ...8 Enter your password then click OK 9 Select your printer in the list of discovered printers then click Continue 10 If your printer does not appear in the list of discovered printers a Click the Netw...

Page 41: ...lick Continue Installing 10 To restart click Log Out Installing Drivers and Utilities for UNIX and Linux Xerox Services for UNIX Systems is a two part installation process It requires the installation...

Page 42: ...tions Notes To load Linux print drivers perform the preceding procedures but select Linux as the operating system Select Xerox Services for Linux Systems driver or the Linux CUPS Printing Package You...

Page 43: ...l button Add the WSD printer manually using the Add Printer Wizard 4 Click Close To install a WSD printer using the Add Printer Wizard 1 At your computer click Start then select Devices and Printers 2...

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Page 45: ...This chapter includes Supported Paper 46 Loading Paper 50 Printing on Special Paper 60 4 Paper and Media Xerox WorkCentre 3655 Multifunction Printer 45 User Guide...

Page 46: ...edia recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com paper Recommended Media List United States www xerox com europa...

Page 47: ...er and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet li...

Page 48: ...14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in Statement 140 x 216 mm 5 5 x 8 5 in 203 x 254 mm 8 x 10 in Bypass Tray A6 105 x 148 mm 4 1 x...

Page 49: ...x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in JIS B5 182 x 257 mm 7 2 x 10 1 in 215 x 315 mm 8 5 x 12 4 in Legal 216 x 356 mm 8 5 x 14 in 203 x 254 mm 8 x 10 in Folio 216 x 330 mm 8 5 x 13 in Let...

Page 50: ...ys 1 4 for the Paper Length 55 Loading Paper in Trays 1 4 57 Configuring Tray Behavior 59 Loading Paper in the Bypass Tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove...

Page 51: ...ces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 4 Load the paper in the tray Load hole punched paper with the holes to...

Page 52: ...you verify the paper size type and color in the Paper Settings screen a Touch Size then select an option b Touch Type then select the paper type c Touch Color then select the paper color d Touch Conf...

Page 53: ...aper that is a different size or type Then raise the paper stop 4 Move the width guides to the edges of the tray 5 Flex the sheets back and forth and fan them then align the edges of the stack on a le...

Page 54: ...6 Load the paper in the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 7 Adjust the width guides until they touch the edges of the paper 8 Ad...

Page 55: ...e Configuring Tray Behavior on page 59 Configuring Trays 1 4 for the Paper Length You can adjust the lengths of trays 1 4 to accommodate A4 Letter and larger paper sizes In the larger length setting t...

Page 56: ...aper cover over the extended section of the paper tray 5 To compress the tray for shorter paper with one hand hold the back of the tray With the other hand at the front of the tray press the release l...

Page 57: ...illustrated 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility o...

Page 58: ...ll the way ensure that the paper lift plate at the back of the tray is locked down If the tray is extended for legal size paper the tray protrudes when it is inserted into the printer 9 If the control...

Page 59: ...ngs 4 Touch the desired tray Touch Change Settings 5 Under Tray Type select an option Select the Dedicated option when the paper you loaded in the tray is the type specified under Paper Type and Color...

Page 60: ...you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and c...

Page 61: ...pass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge Flatten them to avo...

Page 62: ...pes with the short edge going into the printer flaps down and flaps to the left For envelopes with non adhesive short edge flaps load the envelopes with the print side up flaps open and down and the b...

Page 63: ...f labels Use full sheet labels only Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels...

Page 64: ...the tray 3 Adjust the width guides until they touch the edges of the paper 4 On the control panel change the type to Label 5 On the control panel select the size 6 Touch OK 7 In the Printing Preferen...

Page 65: ...This chapter includes Printing Overview 66 Selecting Printing Options 67 Printing Features 70 Using Custom Paper Sizes 78 5 Printing Xerox WorkCentre 3655 Multifunction Printer 65 User Guide...

Page 66: ...ify the size and type 4 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 5 Select your printer from the list 6 To a...

Page 67: ...ication is closed Print Driver Help Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Prefe...

Page 68: ...ty mode when printing a particular document select Enhanced in Printing Preferences before printing the job 1 With the document open in your software application access the print settings For most sof...

Page 69: ...ving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 With the documen...

Page 70: ...print driver uses the settings for portrait or landscape orientation from the application for printing the document Note Ensure that the paper size and weight are supported For details see Supported...

Page 71: ...sides 2 Sided Print Prints the job on both sides of the paper to allow binding on the long edge of the paper The following illustrations show the result for documents with portrait and landscape orien...

Page 72: ...up 3 Click OK Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the document size and paper type...

Page 73: ...ints between the page images A point is 0 35 mm 1 72 in Creep specifies how much the page images are shifted outward in tenths of a point Shifting compensates for the thickness of the folded paper whi...

Page 74: ...click the Browse icon 5 Specify the scaling angle and position of the watermark Select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to sc...

Page 75: ...of the page image printed on the output paper and 100 appears in the percentage box If the original size is larger than the output size the page image is cropped If the original size is smaller than t...

Page 76: ...Press the green Start button Printing Special Job Types Special job types allow you to send a print job from your computer then print it from the printer control panel Select special job types in the...

Page 77: ...en touch the user name or folder name for the secure job 4 Enter the passcode number that you assigned to the print job using the keypad 5 Touch OK 6 Touch the name of the desired print job 7 Touch Qu...

Page 78: ...ide control panel settings when you print using the print driver software on your computer Creating and Saving Custom Paper Sizes You can print custom size paper from any paper tray Custom size paper...

Page 79: ...8 Printing on Custom Paper Size Using Windows 1 Load the custom size paper in the tray For details see Loading Paper on page 50 2 In the application click File Print and select your printer 3 In the P...

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Page 81: ...This chapter includes Basic Copying 82 Adjusting Copying Options 85 6 Copying Xerox WorkCentre 3655 Multifunction Printer 81 User Guide...

Page 82: ...opies entered using the alphanumeric keypad press the C button then re enter the number 5 Change the copy settings as needed For details see Selecting Copy Settings 6 Press the green Start button Note...

Page 83: ...215 9 x 355 6 mm 8 5 x 14 in The maximum document feeder capacity is approximately 60 sheets of 80 g m paper Duplex Automatic Document Feeder Guidelines When loading originals into the duplex automat...

Page 84: ...Place the ID card or a document smaller than half the selected paper supply size about 6 mm 25 in from the upper left corner of the document glass 6 Press the green Start button 7 Lift the document c...

Page 85: ...You can adjust numerous options for your copy jobs specify characteristics of the original documents and customize the output For details see Basic Copying You can also modify the default settings fo...

Page 86: ...desired tray Making the Image Lighter or Darker 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Touch the Image Quality tab 4 Touch Image Options 5 To lighten or darken t...

Page 87: ...h Copy 3 Touch the Image Quality tab 4 Touch Image Options 5 For Sharpness move the slider up or down 6 Touch OK Auto Background Suppression When copying originals printed on thin paper text or images...

Page 88: ...ducing or Enlarging the Image You can reduce the image to as little as 25 of its original size or enlarge it as much as 400 To reduce or enlarge the image 1 At the printer control panel press the Serv...

Page 89: ...er of the same image on one or both sides of the paper 6 Touch OK Adjusting the Edge Erase 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Touch the Layout Adjustment tab...

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Page 91: ...work Computer 96 Scanning to an Email Address 99 Scanning to Web Services on Devices 100 Scanning Images into an Application on a USB Connected Computer 101 Adjusting Scanning Settings 103 See also In...

Page 92: ...or details see the Help in CentreWare Internet Services To scan an image 1 On the control panel press the yellow Clear All button to clear previous settings 2 Load your original documents Use the docu...

Page 93: ...paper clips or staples attached Paper with wrinkles curls folds tears or notches Coated or carbonless paper or items other than paper such as cloth or metal Envelopes Books Document Feeder Insert ori...

Page 94: ...the top of the page entering the feeder first Only place loose sheets of paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the originals Only Insert paper...

Page 95: ...de of the printer The USB Drive Detected message appears on the touch screen 3 Touch Scan to USB 4 To change scan settings touch the appropriate buttons For details see Adjusting Scanning Settings on...

Page 96: ...d folder on your computer hard drive 2 Create an address using CentreWare Internet Services or the Address Book Editor pointing the scanner to the computer Note For more information see Connecting the...

Page 97: ...eld type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 26 2 Click Address Book 3 Cl...

Page 98: ...h 12 In the Server Address window click OK 13 To save changes when exiting click Yes Scanning to a Folder on a Network Computer 1 Load the original on the document glass or in the duplex automatic doc...

Page 99: ...ect from the Device Address Book Network Address Book Allows you to select an email address from the network address book 5 When you are finished touch Close 6 To add a subject line a Touch Subject th...

Page 100: ...Load the original on the document glass or in the duplex automatic document feeder 2 On the printer control panel touch Scan to 3 Touch WSD 4 To select a destination touch the computer address 5 To se...

Page 101: ...the Windows toolbar click Image Picture From Scanner or Camera 4 From the Insert Image from Camera or Scanner window select your device 5 Click Custom Insert 6 From the Basic Scanning tab for Scan Fro...

Page 102: ...click the folder link in the window 17 Click Finish The image is stored in the folder and ready for use in your applications Scanning an Image Using Windows Vista or Windows 7 1 On your computer selec...

Page 103: ...ng the Default Scan Settings Setting the Output Color If the original image contains color you can scan the image in color or in black and white Selecting black and white significantly reduces the fil...

Page 104: ...t the printer control panel press the Services Home button 2 Touch Scan To then select an option 3 Touch the Filing Options tab then touch File Format 4 Touch an option then touch OK Making the Image...

Page 105: ...light background colors To select Auto Suppression 1 Touch OK 2 Touch the Advanced Settings tab then touch Image Enhancement 3 Under Background Suppression touch Auto Suppression 4 Touch OK Specifyin...

Page 106: ...rase from the edges Touch Side 1 then to specify the amount to erase from each edge use the arrows Touch Side 2 then to specify the amount to erase from each edge use the arrows or touch Mirror Side 1...

Page 107: ...113 Sending a Server Fax 121 Sending an Internet Fax 125 Sending a LAN Fax 131 Using the Address Book 132 The system administrator must set up this feature before you can use it For details see the Sy...

Page 108: ...ent feeder cover and place the first page face down in the upper left corner of the document glass Align the originals to the matching paper size printed on the edge of the glass The document glass ac...

Page 109: ...in The maximum document feeder capacity is approximately 60 sheets of 80 g m paper Duplex Automatic Document Feeder Guidelines When loading originals into the duplex automatic document feeder follow...

Page 110: ...ilable options The Enter Number and Press Add field allows you to enter a fax number manually Use the alphanumeric keypad to enter the number then touch Add Dialing Characters allows you to insert cha...

Page 111: ...option to select fax numbers from your Device Address Book Touch the Down arrow then select a contact list from the drop down menu Touch the desired contact then select Add to Recipients Select and a...

Page 112: ...13 10 Press the green Start button The printer scans the pages and transmits the document when all pages have been scanned Note To pause the job press the Stop button On the touch screen touch Resume...

Page 113: ...Mailbox 117 Printing Local Mailbox Documents 117 Deleting Local Mailbox Documents 118 Storing a Fax for Local or Remote Polling 118 Printing or Deleting Stored Faxes 118 Polling a Remote Fax 119 Build...

Page 114: ...ve the slider up or down to increase or decrease the contrast The middle position on the slider Normal does not change the contrast Auto Contrast allows the printer to set the contrast automatically 4...

Page 115: ...the book Left Page Only scans the left page of the book Right Page Only scans the right page of the book 4 To set the amount to erase touch the Binding Edge Erase arrows as needed 5 Touch OK Printing...

Page 116: ...1 Press the Services Home button then touch Fax 2 Touch the Fax Options tab then touch Delay Send 3 Touch Delay Send 4 Touch Specified Time Touch the Hour field then touch the arrows to set a number T...

Page 117: ...C3655docs To store a fax in a local mailbox 1 Press the Services Home button then touch Fax 2 Touch the Fax Options tab then touch Mailboxes 3 Touch Store to Local Mailbox 4 Touch the Mailbox Number f...

Page 118: ...umber can access the documents Secure Polling You can use this option to scan your originals and store them as documents You specify the fax numbers that can access the documents 4 For secure polling...

Page 119: ...Add Add more numbers or touch Close 5 To set a later time for your printer to retrieve faxes from other fax machines a Touch Delay Poll b To set the time touch Delay Poll Touch the Hour field then to...

Page 120: ...uired settings such as layout adjustments image quality and options c Press the green Start button on the control panel 6 Program and scan additional segments a Load the originals for the next segment...

Page 121: ...a fax number manually Use the alphanumeric keypad to enter the number then touch Add Dialing Characters allows you to insert characters such as a dial pause in a fax number Use the touch screen keypad...

Page 122: ...ighten Darken slider up or down as needed 4 Touch OK Automatically Suppressing Background Variation When scanning originals printed on thin paper text or images printed on one side of the paper can be...

Page 123: ...ng it over 3 Touch OK Specifying the Size of the Original To ensure that you are scanning the correct area of the documents specify the original size To specify the original size 1 Press the Services...

Page 124: ...e Hour field then touch the arrows to set a number b Touch the Minute field then touch the arrows to set a number c If your printer is set to display the 12 hour clock touch AM or PM 4 Touch OK The fa...

Page 125: ...r email address and select Add field then use the touch screen keyboard to type the email address d Touch Add e Use the touch screen keyboard to type additional email addresses f When you are finished...

Page 126: ...ns as needed 7 Press the green Start button The printer scans the pages and sends the document as an email attachment in pdf or tiff file format when all pages have been scanned 126 Xerox WorkCentre 3...

Page 127: ...then touch Internet Fax 2 Touch the Advanced Settings tab then touch Image Options 3 On the Image Options screen adjust the sliders as needed Lighten Darken lightens or darkens the image Sharpness sha...

Page 128: ...and moderate file size 200 dpi produces good image quality and moderate file size This setting is the default 300 dpi produces high image quality and large file size 400 dpi produces higher image qual...

Page 129: ...iginal size 1 Touch the Services Home button then touch Internet Fax 2 Touch the Layout Adjustment tab then touch Original Size 3 On the Original Size screen select an option Auto Detect This options...

Page 130: ...delivery status report The printer waits for a delivery receipt from each recipient then prints the report Note The report could be delayed depending on the response time of the recipients To print a...

Page 131: ...rinting Options tab from the Job Type list select Fax 4 Click Recipients 5 Do one or more of the following Click the Add From Phonebook button then select a phonebook from the list Select a name from...

Page 132: ...sign 6 Touch Create New Contact 7 To enter contact information do one or more of the following Enter the name to display in the address book To add name and company information for the new entry to t...

Page 133: ...the green fax icon 7 To mark a contact as a favorite to the right of the global address book email fax or Internet fax fields touch the corresponding star 8 To save the contact to the Device Address...

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Page 135: ...This chapter includes Cleaning the Printer 136 Ordering Supplies 140 Managing the Printer 144 9 Maintenance Xerox WorkCentre 3655 Multifunction Printer 135 User Guide...

Page 136: ...ications Use of pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts th...

Page 137: ...could enter the printer through a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Scanner Clean the scanner about once a month when anything is spille...

Page 138: ...eaks use a standard glass cleaner 5 Wipe the white underside of the document cover until it is clean and dry 6 Close the duplex automatic document feeder top cover Cleaning the Feed Rollers on the Dup...

Page 139: ...e printer interior whenever you replace the drum cartridge After clearing paper jams or replacing a toner cartridge inspect the inside of the printer before closing the printer covers and doors Remove...

Page 140: ...signed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality and printer reliability Xerox Toner is the only toner designed and man...

Page 141: ...of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas...

Page 142: ...ed with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your p...

Page 143: ...is low Order a new toner cartridge Toner Empty Open the Front Cover Then replace the Toner Cartridge The toner cartridge is empty Open the front door and replace the toner cartridge Recycling Supplies...

Page 144: ...o select the measurement units touch Meters or Feet 7 Touch the altitude of the location of the printer then press Save Moving the Printer WARNINGS To lift the printer always use at least two people t...

Page 145: ...with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electric shock 3 Remove any paper or other media fro...

Page 146: ...erox com office WC3655support CAUTION Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee Th...

Page 147: ...This chapter includes General Troubleshooting 148 Paper Jams 153 Getting Help 175 10 Troubleshooting Xerox WorkCentre 3655 Multifunction Printer 147 User Guide...

Page 148: ...power button The power switch on the side of the printer controls the main power to the printer The control panel power button controls power to the printer electronic components For details see Turn...

Page 149: ...e printer confirm that the power cord is plugged in correctly to the printer and the outlet then turn on the printer A system error occurred Turn off the printer then turn it on again Print the Error...

Page 150: ...set to a slower printing mode For example the printer could be set to print on Heavyweight paper It takes more time to print on certain types of special paper Ensure that the paper type is set proper...

Page 151: ...n your computer you can use the printer properties to delete all print jobs in the print queue Load the paper in the tray At the control panel touch Job Status If the print job is not displayed check...

Page 152: ...ed quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to acclimate for several hours before operation Allow the printer to operate for several hours at roo...

Page 153: ...d the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persi...

Page 154: ...rve the paper tray fill line never overfill the tray Adjust the paper guides in all trays after inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed p...

Page 155: ...r Jams from the Tray 2 4 Area 160 Clearing Paper Jams from the Fuser Area 162 Clearing Paper Jams from the Duplex Automatic Document Feeder 1 Remove the remaining paper from the duplex automatic docum...

Page 156: ...he edges of the paper Clearing Paper Jams from the Bypass Tray To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Remove any paper from the bypass tray...

Page 157: ...y lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper Check for and remove torn pieces of paper in the paper path 6 Insert tray 1 into the printer then push it in a...

Page 158: ...uch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch Color then select the paper color 9 Touch Confirm Clearing Paper Jams from the Tray...

Page 159: ...y lift the front of it slightly then pull it out of the printer 5 Remove the jammed paper Check for and remove torn pieces of paper in the paper path 6 Insert tray 1 into the printer then push it in a...

Page 160: ...size and type a Touch Size then for a standard paper size touch an option b Touch Type then for the paper type touch an option c Touch Color then select the paper color 9 Touch Confirm Clearing Paper...

Page 161: ...lightly then pull it out of the printer 3 Remove any paper jammed at the front of the printer 4 At the back of the printer open the tray 2 door then remove any paper jammed at the back of the printer...

Page 162: ...he error displayed on the control panel you must clear all paper from the paper path WARNING Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper i...

Page 163: ...ser raise both green levers to open the fuser 3 To open the paper guide raise the green handle 4 Remove any jammed paper from the back of the printer 5 Close the paper guide on the fuser Xerox WorkCen...

Page 164: ...Troubleshooting 6 Lower the levers to their original position 7 Remove any jammed paper from the back of the printer 8 Close the rear door 164 Xerox WorkCentre 3655 Multifunction Printer User Guide...

Page 165: ...46 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and repositio...

Page 166: ...Stays On Probable Causes Solutions Some paper remains jammed in the printer Recheck the media path and ensure that you have removed all of the jammed paper One of the printer doors is open Check the...

Page 167: ...int quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point Controlling Print Quality Various factors can affect the qual...

Page 168: ...matches the paper type on which you are printing If you have the same size paper loaded in more than one tray ensure that the proper tray is selected in the print driver Store your paper and other me...

Page 169: ...n the Printing Preferences of the print driver on the Paper Output tab change the Paper Type setting If printer is located in a high altitude environment adjust the altitude setting of the printer For...

Page 170: ...ize type and weight If not change the paper settings Ensure that the humidity in the room is within specifications For details see Relative Humidity Ghosting appears in the printed output Verify that...

Page 171: ...r In the Printing Preferences of the print driver on the Paper Output tab change the Paper Type setting Envelopes are wrinkled or creased when printed Check if the crease is within 30 mm 1 2 in of the...

Page 172: ...cument feeder passes over the debris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document gla...

Page 173: ...oo light Adjust the resolution Adjust the contrast There is a problem with the telephone connection Verify that the telephone line is working then send the fax again There is a problem with the fax ma...

Page 174: ...aper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced based on the available paper supply in the printer Faxes cannot b...

Page 175: ...on of the fault with a brief explanation of the action to take to clear the fault The illustration changes to indicate multiple locations and actions to take Viewing Warning Messages on the Control Pa...

Page 176: ...s a knowledge base that provides instructions and troubleshooting help to solve your printer problems You can find solutions for print quality problems paper jams software installation issues and more...

Page 177: ...ne Support Assistant and driver downloads www xerox com office WC3655support Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWa...

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Page 179: ...Configurations and Options 180 Physical Specifications 182 Environmental Specifications 185 Electrical Specifications 186 Performance Specifications 187 A Specifications Xerox WorkCentre 3655 Multifu...

Page 180: ...ppm for A4 Functions Copy scan and print Copy scan print and fax Standard memory 2 GB RAM Internal 250 GB or greater hard drive 2 GB RAM Internal 250 GB or greater hard drive Print resolution Standar...

Page 181: ...Scan to FTP Scan to Email Scan to USB Memory Scan to Computer WSD Scan File formats JPEG TIFF PDF JPEG TIFF PDF Control panel 7 0 inch LCD touch screen and keypad navigation Support for external USB...

Page 182: ...nter with Optional 550 Sheet Feeder Width 56 0 cm 22 0 in 56 0 cm 22 0 in Depth 54 1 cm 21 3 in 54 1 cm 21 3 in Height 57 5 cm 22 7 in 66 0 cm 26 0 in Weight WorkCentre 3655S 25 4 kg 56 0 lb 31 2 kg 6...

Page 183: ...Specifications Configuration Specifications with Optional 550 Sheet Feeder Clearance Requirements Xerox WorkCentre 3655 Multifunction Printer 183 User Guide...

Page 184: ...Specifications Clearance Requirements with Optional 550 Sheet Feeder 184 Xerox WorkCentre 3655 Multifunction Printer User Guide...

Page 185: ...Maximum Humidity Range 15 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to cond...

Page 186: ...3655 Multifunction Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The EN...

Page 187: ...97 mm Several factors affect print speed 2 sided printing The maximum print speeds for 2 sided continuous printing are 29 ppm for Letter 8 5 x 11 and 28 ppm for A4 210 x 297 mm Print mode Standard is...

Page 188: ......

Page 189: ...his appendix includes Basic Regulations 190 Copy Regulations 194 Fax Regulations 197 Material Safety Data Sheets 201 B Regulatory Information Xerox WorkCentre 3655 Multifunction Printer 189 User Guide...

Page 190: ...be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase...

Page 191: ...automatically and therefore helps to reduce the use of valuable resources by reducing your paper consumption The Lot 4 Imaging Equipment agreement requires that on models greater than or equal to 40 p...

Page 192: ...nmental impact As part of achieving certification Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency Certified copier printer multifunctional devic...

Page 193: ...s product contains a 2 4 GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operatio...

Page 194: ...hotographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled...

Page 195: ...ts such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licen...

Page 196: ...ial or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience and assistance but it is not all inclusive and no liability i...

Page 197: ...the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a compatible modular jack that is also c...

Page 198: ...ing harm to the telephone network the Telephone Company may request you to disconnect the equipment until the problem is resolved Only a Xerox Service Representative or an authorized Xerox Service pro...

Page 199: ...setting of the country code The country code should be set prior to connecting this product to the network Refer to the customer documentation for the procedure for setting the country code Note Alth...

Page 200: ...e 7 This equipment may not provide for the effective hand over of a call to another device connected to the same line 8 Some parameters required for compliance with Telecom Telepermit requirements are...

Page 201: ...ata information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office w...

Page 202: ......

Page 203: ...This appendix includes All Countries 204 North America 205 European Union 206 Other Countries 208 C Recycling and Disposal Xerox WorkCentre 3655 Multifunction Printer 203 User Guide...

Page 204: ...esence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authori...

Page 205: ...Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling...

Page 206: ...ion facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your o...

Page 207: ...of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal o...

Page 208: ...Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance 208 Xerox WorkCentre 3655 Multifunction Printer User Guide...

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