Contents
9 Maintenance
135
Cleaning the Printer ................................................................................................................................................... 136
General Precautions ........................................................................................................................................... 136
Cleaning the Exterior ......................................................................................................................................... 137
Cleaning the Scanner ........................................................................................................................................ 137
Cleaning the Interior ......................................................................................................................................... 139
Ordering Supplies ........................................................................................................................................................ 140
Consumables ........................................................................................................................................................ 140
Routine Maintenance Items ........................................................................................................................... 140
When to Order Supplies .................................................................................................................................... 141
Viewing Printer Supply Status ........................................................................................................................ 141
Toner Cartridges .................................................................................................................................................. 142
Recycling Supplies ............................................................................................................................................... 143
Managing the Printer ................................................................................................................................................ 144
Adjusting the Altitude ....................................................................................................................................... 144
Moving the Printer .............................................................................................................................................. 144
10 Troubleshooting
147
General Troubleshooting ......................................................................................................................................... 148
Printer Has Two Power Switches ................................................................................................................... 148
Restarting the Printer ........................................................................................................................................ 148
Printer Does Not Turn On ................................................................................................................................. 149
Printer Resets or Turns Off Frequently ........................................................................................................ 149
Document Prints From Wrong Tray ............................................................................................................. 149
Automatic 2-Sided Printing Problems ......................................................................................................... 150
Paper Tray Does Not Close .............................................................................................................................. 150
Printing Takes Too Long ................................................................................................................................... 150
Printer Does Not Print ........................................................................................................................................ 151
Printer Makes Unusual Noises ........................................................................................................................ 151
Condensation Has Formed Inside the Printer .......................................................................................... 152
Paper Jams .................................................................................................................................................................... 153
Locating Paper Jams .......................................................................................................................................... 153
Minimizing Paper Jams ..................................................................................................................................... 154
Clearing Paper Jams .......................................................................................................................................... 155
Troubleshooting Paper Jams .......................................................................................................................... 165
Print-Quality Problems ...................................................................................................................................... 167
Copy and Scan Problems .................................................................................................................................. 172
Fax Problems ........................................................................................................................................................ 173
Getting Help .................................................................................................................................................................. 175
Control Panel Messages ................................................................................................................................... 175
Using the Integrated Troubleshooting Tools ........................................................................................... 176
Online Support Assistant .................................................................................................................................. 176
Remote Services .................................................................................................................................................. 176
Information Pages.............................................................................................................................................. 177
More Information ............................................................................................................................................... 177
Xerox® WorkCentre® 3655 Multifunction Printer
7
User Guide
