Troubleshooting
Problems Receiving Faxes
Symptoms
Causes
Solutions
The received fax is blank.
There is a problem with the telephone
connection or with the fax machine of
the caller.
Verify that the printer can make clean
copies. If it can, have the caller send
the fax again.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough memory.
If the job contains several graphics, the
printer could not have enough memory.
The printer does not answer when
memory is low. Delete stored
documents and jobs then wait for the
existing job to complete. This increases
available memory.
The received fax size is reduced. The paper supply in the printer does
not match the document size sent.
Confirm the original size of the
documents. Documents could be
reduced based on the available paper
supply in the printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic reception.
The memory is full.
Load paper if it is empty, and then
print the faxes stored in the memory.
The telephone line is incorrectly
connected.
Verify the telephone line connection. If
it is disconnected, connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that your printer
is operating correctly. If the copy prints
correctly, have the recipient verify their
fax machine is operating correctly.
If the problem persists, for online support information, go to
www.xerox.com/office/WC3655support
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Xerox® WorkCentre® 3655 Multifunction Printer
User Guide
