Troubleshooting
Printer Does Not Print
Probable Causes
Solutions
The printer has an error.
•
To clear the error, follow the onscreen prompts.
•
Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
The printer is out of paper.
Load paper into the tray.
A toner cartridge is empty.
Replace the empty toner cartridge.
The front door is open.
•
Ensure that the toner cartridge and Smart Kit drum cartridge are
installed and fully seated.
•
Ensure that the door is closed completely.
•
Turn off the printer, then turn it on again. If the error persists,
contact your Xerox representative.
The power cord is not correctly plugged into
the outlet.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer. For
details, see
Turning the Printer On and Off
on page 34. If the error
persists, contact your Xerox representative.
The printer is busy.
•
A previous print job could be the problem. On your computer,
you can use the printer properties to delete all print jobs in the
print queue.
•
Load the paper in the tray.
•
At the control panel, touch
Job Status
. If the print job is not
displayed, check the Ethernet connection between the printer
and the computer.
•
At the control panel, touch
Job Status
. If the print job is not
displayed, check the USB connection between the printer and
the computer. Turn off the printer, then turn it on again.
The printer cable is disconnected.
•
At the control panel, touch
Job Status
. If the print job is not
displayed, check the Ethernet connection between the printer
and the computer.
•
At the control panel, touch
Job Status
. If the print job is not
displayed, check the USB connection between the printer and
the computer. Turn off the printer, then turn it on again.
Printer Makes Unusual Noises
Probable Causes
Solutions
There is an obstruction or debris inside the
printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.
The Smart Kit Drum Cartridge is not fully
seated.
Remove and reseat the Smart Kit Drum Cartridge.
Xerox® WorkCentre® 3655 Multifunction Printer 151
User Guide
